Support Board
Date/Time: Fri, 29 Nov 2024 15:48:06 +0000
TRade Order Error - CQG order update. Status : REJECTED
View Count: 305
| [2023-02-07 15:44:52] |
| AxelleCuveille - Posts: 1 |
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Hello, i have a message by sierra chart when i trade : TRade Order Error - CQG order update. Status : REJECTED. Tex( : Order request rejected. Please contact customer service support ( Order parameters are invalid) I trade the market F.US.FDXSH23 Micro Dax March 23 I contact AMP Futures but they said "Your account is enabled on our end with Sierra Denali" |
| [2023-02-07 17:50:48] |
| John - SC Support - Posts: 36350 |
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Your broker should be able to give you more information on why you got that specific rejection. We do not know for sure, but typically something like the above is caused by a Time in Force setting that is not supported. Refer to the following: Basic Trading and the Trade Window: Main >> TimeInForce (Time in Force): Be sure you also check the Time in Force for any Attached Orders that you are sending. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-07 20:01:15] |
| Sierra_Chart Engineering - Posts: 17228 |
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Yes check all of the order related settings, like time in force and order type and make sure they are correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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