Support Board
Date/Time: Tue, 26 Nov 2024 21:33:39 +0000
not authorized message
View Count: 1052
| [2014-06-09 15:26:47] |
| jesslinn - Posts: 108 |
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I am getting no data from the SC feed. It worked last month but when I turned it on today it did not. I went to the web site and had to authorize the feed again but I still get no data.
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| [2014-06-09 16:13:06] |
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We apologize for this. You need to sign the US equities exchange agreement. This is the reason why your account does not have access to the exchanges. You should have seen a message when you start Sierra Chart indicating that you need to do this but maybe you have not restarted Sierra Chart in a while. Just give us a moment and we will provide you a link to sign the agreements. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-09 16:21:07] |
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We have sent you a link to sign the agreement to the email address you have on your Sierra Chart account Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-06-10 05:32:03] |
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Please let us know when the agreements are signed or if you need any help. We want to reauthorize the account for you as soon as possible.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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