Support Board
Date/Time: Fri, 29 Nov 2024 17:53:33 +0000
I keep getting disconnected from the trading evaluator
View Count: 859
| [2023-01-31 10:42:05] |
| emmanuel - Posts: 58 |
|
As of this morning the trading evaluator works for a while, but then I get errors like this: Reading Internal Order ID file. | 2023-01-31 09:57:04.539 Reading Trade Orders file. | 2023-01-31 09:57:04.600 Reading Trade Positions file. | 2023-01-31 09:57:04.601 Reading Trade Account Data files. | 2023-01-31 09:57:04.602 Software version: 2478 64-bit | 2023-01-31 09:57:04.605 OpenGL enabled (AMD/AMD Radeon Graphics (renoir, LLVM 14.0.6, DRM 3.49, 6.1.8)) | 2023-01-31 09:57:04.605 Primary Thread ID: 244 | 2023-01-31 09:57:04.605 Usage end date: 2023-03-02 | 2023-01-31 09:57:04.605 Enabled for: Sierra Chart Historical Data Service. | 2023-01-31 09:57:04.605 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-31 09:57:04.605 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-31 09:57:04.605 Enabled for exchange2: CME | 2023-01-31 09:57:04.605 Enabled for exchange2: fairx_exchange.data | 2023-01-31 09:57:04.605 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-31 09:57:04.605 Current selected Data/Trading service: Trading Evaluator | 2023-01-31 09:57:04.605 Custom symbol settings values: enabled | 2023-01-31 09:57:04.605 Chart Update Interval: 500 | 2023-01-31 09:57:04.605 Intraday Data Storage Time Unit: 1 | 2023-01-31 09:57:04.605 Time Zone: +00:00:00 (UTC+00) | 2023-01-31 09:57:04.605 2023-01-31 09:57:04 Local computer time in UTC | 2023-01-31 09:57:04.605 2023-01-31 09:57:04 Local computer time in SC Time Zone | 2023-01-31 09:57:04.605 2023-01-31 09:57:03 Server time in UTC | 2023-01-31 09:57:04.605 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-31 09:57:04.605 Program path: C:\SierraChart\ | 2023-01-31 09:57:04.605 Data Files path: C:\SierraChart\Data\ | 2023-01-31 09:57:04.605 OS Version Number: 10.0 | 2023-01-31 09:57:04.605 Locale Setting: C | 2023-01-31 09:57:04.605 DLLs: UserContributedStudies_64.dll | 2023-01-31 09:57:04.606 Allowed protected custom studies: | 2023-01-31 09:57:04.606 Crash reporter started: true | 2023-01-31 09:57:04.606 ... Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2023-01-31 10:35:14.214 DTC Client socket (10) | Creating socket. Using TLS 1.2. | 2023-01-31 10:35:14.214 DTC Client socket (10) | New receive buffer size: 5242880 | 2023-01-31 10:35:14.215 DTC Client socket (10) | Connecting to IP: 142.215.17.188. | 2023-01-31 10:35:14.215 Trading Evaluator | Network connection to server complete. | 2023-01-31 10:35:14.289 Trading Evaluator | Starting socket receive thread. | 2023-01-31 10:35:14.289 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2023-01-31 10:35:14.289 DTC Client socket (9) | Close event error. Windows error code 10054: Connection reset by peer. | 2023-01-31 10:35:16.029 * Denali Data Feed | Did not receive Encoding Response from server. Disconnecting. | 2023-01-31 10:35:20.648 * Denali Data Feed | Waiting for socket receive thread to end | 2023-01-31 10:35:20.648 DTC Client socket (9) | CloseSocket call. | 2023-01-31 10:35:20.649 Denali Data Feed | Disconnected from the server. | 2023-01-31 10:35:20.649 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-31 10:35:20.649 DTC Client socket (9) | Shutdown started. Waiting for graceful close. | 2023-01-31 10:35:20.649 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 | 2023-01-31 10:35:22.650 DTC Client socket (11) | Creating socket. | 2023-01-31 10:35:22.651 DTC Client socket (11) | New receive buffer size: 5242880 | 2023-01-31 10:35:22.651 DTC Client socket (11) | Connecting to IP: 162.251.232.244. | 2023-01-31 10:35:22.651 Denali Data Feed | Network connection to server complete. | 2023-01-31 10:35:22.725 Denali Data Feed | Starting socket receive thread. | 2023-01-31 10:35:22.725 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-31 10:35:22.726 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-01-31 10:35:22.840 Denali Data Feed | Sending logon request message. | 2023-01-31 10:35:22.840 Denali Data Feed | Received logon response. | 2023-01-31 10:35:22.934 Denali Data Feed | Server Name: RealTime Server. | 2023-01-31 10:35:22.934 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-01-31 10:35:22.934 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-31 10:35:22.934 Denali Data Feed | Waiting for socket receive thread to end | 2023-01-31 10:35:22.934 DTC Client socket (11) | CloseSocket call. | 2023-01-31 10:35:22.935 DTC Client socket (11) | Shutdown started. Waiting for graceful close. | 2023-01-31 10:35:22.935 Denali Data Feed | Disconnected from the server. | 2023-01-31 10:35:22.935 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-31 10:35:22.935 DTC Client socket (11) | Socket gracefully closed by remote side. | 2023-01-31 10:35:22.942 DTC Client socket (11) | Closed. | 2023-01-31 10:35:22.942 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10048 | 2023-01-31 10:35:24.935 DTC Client socket (11) | Creating socket. | 2023-01-31 10:35:24.935 DTC Client socket (11) | New receive buffer size: 5242880 | 2023-01-31 10:35:24.936 DTC Client socket (11) | Connecting to IP: 142.215.17.187. | 2023-01-31 10:35:24.936 Denali Data Feed | Network connection to server complete. | 2023-01-31 10:35:25.015 Denali Data Feed | Starting socket receive thread. | 2023-01-31 10:35:25.015 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-31 10:35:25.015 DTC Client socket (12) | Deleting network socket now after delay. | 2023-01-31 10:35:27.887 DTC Client socket (13) | Deleting network socket now after delay. | 2023-01-31 10:35:27.887 DTC Client socket (14) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-31 10:35:27.887 DTC Client socket (14) | Closed. | 2023-01-31 10:35:27.888 DTC Client socket (15) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-31 10:35:27.888 DTC Client socket (15) | Closed. | 2023-01-31 10:35:27.888 DTC Client socket (16) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-31 10:35:27.888 DTC Client socket (16) | Closed. | 2023-01-31 10:35:27.888 DTC Client socket (14) | Socket gracefully closed by remote side. | 2023-01-31 10:35:27.888 DTC Client socket (15) | Socket gracefully closed by remote side. | 2023-01-31 10:35:27.888 DTC Client socket (16) | Socket gracefully closed by remote side. | 2023-01-31 10:35:27.888 DTC Client socket (10) | Close event error. Windows error code 10054: Connection reset by peer. | 2023-01-31 10:35:29.850 * Trading Evaluator | Did not receive Encoding Response from server. Disconnecting. | 2023-01-31 10:35:34.291 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-01-31 10:35:34.291 Select 'File >> Disconnect' to prevent further connection attempts. | 2023-01-31 10:35:34.291 Trading Evaluator | Waiting for socket receive thread to end | 2023-01-31 10:35:34.302 DTC Client socket (10) | CloseSocket call. | 2023-01-31 10:35:34.302 Trading Evaluator | Disconnected. | 2023-01-31 10:35:34.303 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-01-31 10:35:34.303 DTC Client socket (10) | Shutdown started. Waiting for graceful close. | 2023-01-31 10:35:34.303 |
| [2023-01-31 10:46:36] |
| jmftattoo - Posts: 94 |
|
My post below is getting same error log essentially. Looks like somethings goin on on their end.
|
| [2023-01-31 14:22:24] |
| Sierra_Chart Engineering - Posts: 17232 |
|
We do not see any problem connecting to the trading evaluator. Are you still seeing an issue? Trading Evaluator | Connecting to the server tradesimulation2.sierracharts.com. Port 11096 | 2023-01-31 09:20:56.281
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-01-31 09:20:56.281 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-01-31 09:20:56.281 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-01-31 09:20:56.281 Trading Evaluator | Network connection to server complete. | 2023-01-31 09:20:56.396 Trading Evaluator | Starting socket receive thread. | 2023-01-31 09:20:56.396 Trading Evaluator | Sending encoding request to server: Binary VLS. Compression: none | 2023-01-31 09:20:56.396 Trading Evaluator | Setting DTC encoding to Binary VLS | 2023-01-31 09:20:56.736 Trading Evaluator | Sending logon request message. | 2023-01-31 09:20:56.736 Trading Evaluator | Received logon response. | 2023-01-31 09:20:56.851 Trading Evaluator | Server Name: SC DTC Server. Build=44802. | 2023-01-31 09:20:56.851 Trading Evaluator | Server protocol version: 8. Client protocol version: 8 | 2023-01-31 09:20:56.851 Trading Evaluator | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2023-01-31 09:20:56.851 Trading Evaluator | Trading is supported. | 2023-01-31 09:20:56.851 Trading Evaluator | Order cancel and replace is supported. | 2023-01-31 09:20:56.851 Trading Evaluator | OCO Orders supported. | 2023-01-31 09:20:56.851 Trading Evaluator | Bracket Orders supported. | 2023-01-31 09:20:56.851 Trading Evaluator | Connected to server complete. | 2023-01-31 09:20:56.851 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-01 09:21:24] |
| emmanuel - Posts: 58 |
|
No, the issue has been resolved. Yesterday, the trading evaluator worked just fine initially. But then I started getting disconnected. Eventually, it started working again. |
| [2023-02-01 12:22:59] |
| Sierra_Chart Engineering - Posts: 17232 |
|
There was some Internet connectivity issues we did hear about yesterday. This was not a problem on our side but somewhere else on the Internet affecting some users.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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