Support Board
Date/Time: Fri, 29 Nov 2024 16:35:32 +0000
connection is active, but charts do not advance
View Count: 486
| [2023-01-30 15:35:24] |
| User955560 - Posts: 7 |
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price continues to be active, but all charts in chart book stop advancing. A chart book in "new instance" continues to be current. I exit and reenter SC and charts boot as normal. "new instance" chart book remains active. How to prevent this happening? |
| [2023-01-30 21:45:01] |
| John - SC Support - Posts: 36350 |
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The most probable situation when this occurs is that the chart is not scrolled all the way to the most current bar, so you are not seeing it continue to develop. But refer to the following documentation for all of the possible reasons this could be occurring: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-31 14:21:13] |
| User955560 - Posts: 7 |
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Thank you for your response, but none of these conditions seem to apply. All charts in the chartbook stop updating. Since price continues to update, "disconnect / connect to data feed" does not restore updating. It seems that closing and re-opening charts is the only remedy. The only changes made since this began to occur (and it has occurred daily) have been to remove TOS from the open task list and to increase internet service from 100 to 500 Mbps. The notebook now shows download speeds of 200-300 Mbps. I will continue to monitor the times of failure. It seems to be about 90 minutes after opening SC and 30 minutes into the session. |
| [2023-01-31 16:49:33] |
| John - SC Support - Posts: 36350 |
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What is the symbol of the chart that shows this problem?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-31 17:00:30] |
| Sierra_Chart Engineering - Posts: 17228 |
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One of the items listed on this page must resolve the problem: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart We also want you to update Sierra Chart to the current version: Software Download: Fast Update Since you are using Teton order routing it could be affected by this problem but the issue is resolved. However , a simple reconnect to the data feed is enough to resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-31 17:00:50
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| [2023-01-31 20:29:42] |
| User955560 - Posts: 7 |
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I have now updated to 2478. I am using both ESH23_FUT_CME and MESH23_FUT_CME symbols. Updating stopped today at 12:34 CST, approx. 5 hours after boot up. |
| [2023-01-31 21:01:59] |
| Sierra_Chart Engineering - Posts: 17228 |
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To confirm, you are noticing that the chart bars are not updating but the price box on the right side of the chart is updating? To confirm, if you reconnect to the data feed does this restart updating of the chart bars?: File Menu: Procedure to Reconnect to the Data and Trade Servers Go to the chart and select Edit >> Download Data From End of Chart. Does that restart chart bar updating? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-31 21:02:31
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| [2023-02-01 13:45:06] |
| User955560 - Posts: 7 |
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yes, chart bars stop updating, but price continues to update. Disconnect / connect to data feed procedure does not restart chart bars. I will try edit >> download data from end of chart at next occurrence. |
| [2023-02-01 21:34:09] |
| User955560 - Posts: 7 |
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There was no interruption in updating today.
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