Support Board
Date/Time: Fri, 29 Nov 2024 16:52:18 +0000
15 minutes remote support
View Count: 305
| [2023-01-29 23:26:56] |
| User773991 - Posts: 2 |
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Can I order 15 minutes of prepaid support? Monday morning would work for me.
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| [2023-01-30 17:20:55] |
| John - SC Support - Posts: 36350 |
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What exactly is the issue for which you need help.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-30 20:58:21] |
| User773991 - Posts: 2 |
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I want to load a previous day of TSLA and run a replay with simulation. Following the instructions isn't working for me.
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| [2023-01-30 23:00:16] |
| John - SC Support - Posts: 36350 |
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You were on a "Standard Trial", which has limited symbols that you can use. We have switched your account to an "Activated Trial", so you have access to all symbols. Try going through the instructions again to get the data for TSLA-NQTV and see how it works for you. Note that you will want to use the symbol TSLA-NQTV in order to get the Delayed Streaming Data from our NASDAQ TotalView exchange. If you just enter TSLA then you will not have streaming data (the data will update every 20 minutes or so and will be delayed). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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