Support Board
Date/Time: Fri, 29 Nov 2024 18:27:38 +0000
Can not activate a Service Package.
View Count: 290
| [2023-01-27 17:23:22] |
| renaissanceman - Posts: 2 |
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When I confirm my Integrated Advanced 11 service package by clicking the Update/Set button, the dropdown selection reverts back to "Disabled," and I am met with the message " A Service Balance of at least 10 USD is needed to activate a Usage Time Service Package." Ultimately I am attempting to use my non data feed CQG account to route orders while using Denali for data, but I can not progress with connecting to an external source as I am unable to purchase a package.
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| [2023-01-27 17:31:12] |
| Sierra_Chart Engineering - Posts: 17233 |
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We have changed your service package to 11 now. So this is now done. The next step is for you to add credit to your account to pay for exchange fees and usage time: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-28 01:12:25] |
| renaissanceman - Posts: 2 |
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Thank you for changing this.
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