Support Board
Date/Time: Fri, 29 Nov 2024 16:52:30 +0000
Order placement does not always work in simulation mode
View Count: 531
| [2023-01-27 06:52:34] |
| SocalGuy - Posts: 4 |
|
Hi, In my chartbook, I have two charts with Chart Trade Mode and Chart DOM on. On one of them, i can place orders on the chart and chart DOM with no issues, all the time. However, on the other, after the chartbook has been opened for awhile, order placements do not work when it is in simulation mode (i.e nothing happens when i click on the chart DOM, nor when I try to place an order from the right click pop up menu). When the problem is happening, if i switch off Simulation Mode, order placement works normally (but if i switch Simulation Mode back on, order placement still does not work). I can still place Simulation Mode orders in the other chart, and i can see the order on the problematic chart when I do. If i close the chartbook and re-open it, then order placement in simulation mode works normally again. This issue started happening about a week ago. Please let me know how to fix this issue. Thank you. |
| [2023-01-27 17:29:20] |
| Sierra_Chart Engineering - Posts: 17228 |
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When you submit an order go to Trade >> Trade Orders Window: Trading Information Windows: Trade Orders Window Do you see the order there? If so what is its status? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-30 13:35:07] |
| SocalGuy - Posts: 4 |
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The order pops up (along with the attached orders I set), but status is "cancelled", and then they disappear shortly after. On the other chart that doesn't have this issue, the order shows up as "open" |
| [2023-01-30 17:20:56] |
| Sierra_Chart Engineering - Posts: 17228 |
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We need all of the trade activity log lines for one of the orders that becomes canceled. Instructions: Trade Activity Log: Providing Trade Activity Log Data Lines to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-30 17:21:05
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| [2023-01-31 01:30:04] |
| SocalGuy - Posts: 4 |
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Here is one order (with attached orders): ActivityType DateTime TransDateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance ExchangeOrderID ClientOrderID TimeInForce Username Orders 2023-01-30 20:22:24.611893 2023-01-30 20:22:24.611887 [Sim]ESH23_FUT_CME ESH23_FUT_CME [C][M] 1 Min #6 | Trade DOM/User order entry | Last: 4038.25 | AO=1. Attached Order | Client side OCO order 3306 Limit Buy 4042.25 Pending Child-Client Sim1 Close 3305 2TargetsWithCommonStop.twconfig 0.00 Day Orders 2023-01-30 20:22:24.611942 2023-01-30 20:22:24.611937 [Sim]ESH23_FUT_CME ESH23_FUT_CME [C][M] 1 Min #6 | Trade DOM/User order entry | Last: 4038.25 | AO=1. Attached Order | Client side OCO order 3307 Stop Buy 4048.25 Pending Child-Client Sim1 Close 3305 2TargetsWithCommonStop.twconfig 0.00 Day Orders 2023-01-30 20:22:24.611968 2023-01-30 20:22:24.611963 [Sim]ESH23_FUT_CME ESH23_FUT_CME [C][M] 1 Min #6 | Trade DOM/User order entry | Last: 4038.25 | AO=1 3305 Limit 1 Sell 4045.25 Order Sent Sim1 Open 2TargetsWithCommonStop.twconfig 0.00 Good till Date Time Orders 2023-01-30 20:22:24.611990 2023-01-30 20:22:24.611988 [Sim]ESH23_FUT_CME Simulated order accepted 3305 3305 Limit 1 Sell 4045.25 Open Sim1 Open 2TargetsWithCommonStop.twconfig 0.00 Good till Date Time Orders 2023-01-30 20:22:24.612020 2023-01-30 20:22:24.612017 [Sim]ESH23_FUT_CME Order is expired based on Time in Force 3305 3305 Limit 1 Sell 4045.25 Pending Cancel Sim1 Open 2TargetsWithCommonStop.twconfig 0.00 Good till Date Time Orders 2023-01-30 20:22:24.612044 2023-01-30 20:22:24.612041 [Sim]ESH23_FUT_CME Simulated order canceled 3305 3305 Limit 1 Sell 4045.25 Canceled Sim1 Open 2TargetsWithCommonStop.twconfig 0.00 Good till Date Time Orders 2023-01-30 20:22:24.612065 2023-01-30 20:22:24.612064 [Sim]ESH23_FUT_CME Canceling child orders of internal order ID 3305. Internal cancel 3306 Limit Buy 4042.25 Pending Cancel Sim1 Close 3305 2TargetsWithCommonStop.twconfig 0.00 Day Orders 2023-01-30 20:22:24.612090 2023-01-30 20:22:24.612088 [Sim]ESH23_FUT_CME Canceling child orders of internal order ID 3305. Internal cancel 3306 Limit Buy 4042.25 Canceled Sim1 Close 3305 2TargetsWithCommonStop.twconfig 0.00 Day Orders 2023-01-30 20:22:24.612127 2023-01-30 20:22:24.612125 [Sim]ESH23_FUT_CME Canceling child orders of internal order ID 3305. Internal cancel 3307 Stop Buy 4048.25 Pending Cancel Sim1 Close 3305 2TargetsWithCommonStop.twconfig 0.00 Day Orders 2023-01-30 20:22:24.612152 2023-01-30 20:22:24.612149 [Sim]ESH23_FUT_CME Canceling child orders of internal order ID 3305. Internal cancel 3307 Stop Buy 4048.25 Canceled Sim1 Close 3305 2TargetsWithCommonStop.twconfig 0.00 Day |
| [2023-01-31 09:46:51] |
| SocalGuy - Posts: 4 |
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Ok i see the issue is that for TimeInForce got set to Good Till Date Time, and after a while the Date Time is in the past so all orders on that chart were automatically cancelled. That resolves my issue. Thank you. |
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