Support Board
Date/Time: Fri, 29 Nov 2024 18:44:43 +0000
Study Settings and Inputs as well as Subgraphs have disappeared
View Count: 434
| [2023-01-27 01:47:22] |
| User676466 - Posts: 6 |
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Hi All, Study Settings and Inputs as well as Subgraphs have disappeared. I went to do a basic volume study update on a stock chart and there is no information there. I pressed the Apply Button (to see what would happen) and the Volume Study that was on the chart also disappeared. I have used Sierra Chart for years (decades?) and haven't seen anything like this. I can't seem to figure out what is causing it. Thanks! -Dan I have uploaded screenshots (the screenshot/image through Global Settings doesn't allow the issue to be shown) showing what the issue looks like. |
 1.26.23 Sierrachart not showing Studies 1.jpg / V - Attached On 2023-01-27 01:41:03 UTC - Size: 288.32 KB - 93 views 1.26.23 Sierrachart not showing Studies 2.jpg / V - Attached On 2023-01-27 01:41:09 UTC - Size: 274.9 KB - 91 views 1.26.23 Sierrachart not showing Studies 3.jpg / V - Attached On 2023-01-27 01:41:15 UTC - Size: 256.65 KB - 81 views |
| [2023-01-27 04:04:30] |
| Sierra_Chart Engineering - Posts: 17233 |
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This is a Windows operating system problem . You need to restart Sierra Chart and if that does not help restart your computer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-27 05:26:02] |
| User676466 - Posts: 6 |
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Thanks for the quick response! I had restarted Sierra Chart but still had the issue. I forgot about restarting the computer (that used to fix a lot of issues). I just restarted the computer - but still have the issue. I checked for a windows update - updated and restarted. But the issue is still present. I guess I will wait for Microsoft to put out another update. |
| [2023-01-27 14:19:18] |
| User676466 - Posts: 6 |
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UPDATE: I installed the previous version of Sierra Chart and that fixed the issue. |
| [2023-01-27 16:25:30] |
| Sierra_Chart Engineering - Posts: 17233 |
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We do not see how this relates to a particular Sierra Chart version. Using a different version must only be coincidental related to resolving the problem
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-27 16:25:36
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