Support Board
Date/Time: Fri, 29 Nov 2024 18:36:03 +0000
Data delay with active Denali service
View Count: 311
| [2023-01-26 16:32:53] |
| User636370 - Posts: 20 |
|
Hi, I noticed a delay in data yesterday and today. I've checked against my other CME data feeds and the price on SC is painting behind my other platforms approx 10 min. I've updated to the latest version of SC, and have double-checked that my services are active. Can you verify that everything looks good from your end, and maybe determine a reason my data is delayed approx 10 min? Thank you! |
 20230126-SC-data-delay.png / V - Attached On 2023-01-26 16:31:00 UTC - Size: 87.92 KB - 78 views Attachment Deleted. |
| [2023-01-26 17:51:11] |
| John - SC Support - Posts: 36350 |
|
We are somewhat confused by what we are seeing. You are not setup to get the data for the CME Group from us. And since you are connecting to a Rithmic account you should be getting the data from Rithmic. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-26 17:58:11] |
| User636370 - Posts: 20 |
|
Thank you for checking on this. I don't think it's a data issue now. I've experimented w another internet connection and it seems to have resolved the issue. I've been on for abt the past half our and everything seems to be as expected. Thanks again, sorry for the wild chase. I think I can close this ticket. |
To post a message in this thread, you need to log in with your Sierra Chart account: