Support Board
Date/Time: Fri, 29 Nov 2024 20:55:32 +0000
freeze charts
View Count: 414
| [2023-01-19 15:27:58] |
| User977732 - Posts: 14 |
|
my price data doesn't move or data delayed at most charts, how to solve it? i already updated to the latest version
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| [2023-01-19 16:26:58] |
| John - SC Support - Posts: 36350 |
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You are only setup to get real-time data for the CME exchange (not the full CME Group, just the CME exchange). If you are having a problem with a symbol from the CME exchange then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-19 16:45:54] |
| User977732 - Posts: 14 |
|
Software version: 2466 64-bit | 2023-01-19 11:38:01.239 Primary Thread ID: 6300 | 2023-01-19 11:38:01.239 Usage end date: 2023-08-09 | 2023-01-19 11:38:01.239 Enabled for: Advanced Features 2. | 2023-01-19 11:38:01.239 Enabled for: Sierra Chart Historical Data Service. | 2023-01-19 11:38:01.239 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-19 11:38:01.239 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-19 11:38:01.239 Enabled for exchange2: CME | 2023-01-19 11:38:01.239 Enabled for exchange2: fairx_exchange.data | 2023-01-19 11:38:01.239 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-19 11:38:01.239 Current selected Data/Trading service: Rithmic Direct - DTC | 2023-01-19 11:38:01.239 Custom symbol settings values: enabled | 2023-01-19 11:38:01.239 Chart Update Interval: 500 | 2023-01-19 11:38:01.239 Intraday Data Storage Time Unit: 1 | 2023-01-19 11:38:01.239 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-19 11:38:01.239 2023-01-19 16:38:01 Local computer time in UTC | 2023-01-19 11:38:01.239 2023-01-19 11:38:01 Local computer time in SC Time Zone | 2023-01-19 11:38:01.239 2023-01-19 16:37:08 Server time in UTC | 2023-01-19 11:38:01.239 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-19 11:38:01.239 Program path: C:\SierraChart\ | 2023-01-19 11:38:01.239 Data Files path: C:\SierraChart\Data\ | 2023-01-19 11:38:01.239 OS Version Number: 10.0 | 2023-01-19 11:38:01.239 Locale Setting: C | 2023-01-19 11:38:01.239 DLLs: UserContributedStudies_64.dll | 2023-01-19 11:38:01.239 Allowed protected custom studies: | 2023-01-19 11:38:01.239 Crash reporter started: true | 2023-01-19 11:38:01.239 File >> Disconnect selected. | 2023-01-19 11:38:13.593 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-01-19 11:38:13.595 DTC Client socket (2) | CloseSocket call. | 2023-01-19 11:38:13.595 DTC Client socket (2) | Max send buffers used during socket life: 4 | 2023-01-19 11:38:13.595 DTC Client socket (2) | Max send buffer size during socket life: 704 | 2023-01-19 11:38:13.595 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:38:13.595 DTC Client socket (0) | CloseSocket call. | 2023-01-19 11:38:13.595 SC Data - All Services | Disconnected from the server. | 2023-01-19 11:38:13.595 Rithmic Direct - DTC | Disconnected. | 2023-01-19 11:38:13.595 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:38:13.843 DTC Client socket (2) | Closed. | 2023-01-19 11:38:13.843 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated | 2023-01-19 11:39:27.712 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2023-01-19 11:39:27.712 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-01-19 11:39:27.715 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-19 11:39:27.716 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2023-01-19 11:39:27.716 Rithmic Direct - DTC | Network connection to server complete. | 2023-01-19 11:39:27.931 Rithmic Direct - DTC | Starting socket receive thread. | 2023-01-19 11:39:27.931 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-01-19 11:39:27.931 Rithmic Direct - DTC | Sending logon request message. | 2023-01-19 11:39:27.931 Rithmic Direct - DTC | Received logon response. | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | Server Name: . | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | Successfully connected. | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | Trading is supported. | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | Order cancel and replace is supported. | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | OCO Orders supported. | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2023-01-19 11:39:28.580 Rithmic Direct - DTC | Connected to server complete. | 2023-01-19 11:39:28.580 Triggering next historical data download in queue. | 2023-01-19 11:39:28.591 Triggering next historical data download in queue. | 2023-01-19 11:39:28.591 Triggering next historical data download in queue. | 2023-01-19 11:39:28.591 Triggering next historical data download in queue. | 2023-01-19 11:39:28.591 No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601 No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601 No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601 No download requests in the queue to start downloads for. | 2023-01-19 11:39:28.601 Mapping MESH3.CME to MESH23. Service code: cme | 2023-01-19 11:39:28.740 Using symbol data fast lookup vector | 2023-01-19 11:39:28.740 SC Data - All Services | Starting real-time market data updates for: MESH3.CME (MESH23). ID: 1 Service code: cme | 2023-01-19 11:39:28.740 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-01-19 11:39:28.741 SC Data - All Services | Requesting security definition data for: MESH3.CME (MESH23). ID: 1 | 2023-01-19 11:39:28.741 Added historical Intraday data request for MESH3.CME to the queue. | 2023-01-19 11:39:28.741 Intraday data recording state for symbol MESH3.CME is set to download 'Pending'. | 2023-01-19 11:39:28.741 Triggering next historical data download in queue. | 2023-01-19 11:39:28.741 DTC Client socket (2) | Creating socket. | 2023-01-19 11:39:28.741 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-01-19 11:39:28.742 DTC Client socket (2) | Connecting to IP: 142.215.18.148. | 2023-01-19 11:39:28.742 Delaying start of download for MESH3.CME. | 2023-01-19 11:39:28.742 Mapping ESH3.CME to ESH23. Service code: cme | 2023-01-19 11:39:28.807 SC Data - All Services | Starting real-time market data updates for: ESH3.CME (ESH23). ID: 2 Service code: cme | 2023-01-19 11:39:28.807 SC Data - All Services | Requesting security definition data for: ESH3.CME (ESH23). ID: 2 | 2023-01-19 11:39:28.807 Added historical Intraday data request for ESH3.CME to the queue. | 2023-01-19 11:39:28.807 Intraday data recording state for symbol ESH3.CME is set to download 'Pending'. | 2023-01-19 11:39:28.807 Triggering next historical data download in queue. | 2023-01-19 11:39:28.807 Mapping NQH3.CME to NQH23. Service code: cme | 2023-01-19 11:39:28.825 SC Data - All Services | Starting real-time market data updates for: NQH3.CME (NQH23). ID: 3 Service code: cme | 2023-01-19 11:39:28.825 SC Data - All Services | Requesting security definition data for: NQH3.CME (NQH23). ID: 3 | 2023-01-19 11:39:28.825 Added historical Intraday data request for NQH3.CME to the queue. | 2023-01-19 11:39:28.825 Intraday data recording state for symbol NQH3.CME is set to download 'Pending'. | 2023-01-19 11:39:28.825 Triggering next historical data download in queue. | 2023-01-19 11:39:28.825 SC Data - All Services | Network connection to server complete. | 2023-01-19 11:39:28.942 SC Data - All Services | Starting socket receive thread. | 2023-01-19 11:39:28.942 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-19 11:39:28.942 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-19 11:39:29.154 SC Data - All Services | Sending logon request message. | 2023-01-19 11:39:29.154 SC Data - All Services | Received logon response. | 2023-01-19 11:39:30.018 SC Data - All Services | Server Name: RealTime Server. | 2023-01-19 11:39:30.018 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-19 11:39:30.018 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-01-19 11:39:30.018 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-19 11:39:30.018 DTC Client socket (2) | CloseSocket call. | 2023-01-19 11:39:30.019 SC Data - All Services | Disconnected from the server. | 2023-01-19 11:39:30.019 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2023-01-19 11:39:30.019 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:39:30.019 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:39:30.215 DTC Client socket (2) | Closed. | 2023-01-19 11:39:30.215 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2023-01-19 11:39:47.705 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2023-01-19 11:39:47.705 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. | 2023-01-19 11:39:47.705 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 65536 | 2023-01-19 11:39:48.849 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2023-01-19 11:39:49.077 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. | 2023-01-19 11:39:49.080 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-01-19 11:39:49.080 HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Closed. | 2023-01-19 11:39:49.080 HD Request # 8 | Downloading Intraday chart data for MESH3.CME to the file MESH3.CME.scid. Service: cme | 2023-01-19 11:39:59.292 HD Request # 8 | Download start date-time: 2023-01-19 11:37:47.000000. File last date-time: 2023-01-19 11:37:47.020000 | 2023-01-19 11:39:59.292 HD Request # 8 | Using server: ds23.sierracharts.com port 10149 | 2023-01-19 11:39:59.293 Socket (2) | Creating socket. | 2023-01-19 11:39:59.293 Socket (2) | New receive buffer size: 5242880 | 2023-01-19 11:39:59.293 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-01-19 11:39:59.293 HD Request # 8 | Setting DTC encoding to Binary VLS | 2023-01-19 11:39:59.723 HD Request # 8 | Sending historical data logon request message. | 2023-01-19 11:39:59.723 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-01-19 11:40:00.022 DTC Client socket (3) | Creating socket. | 2023-01-19 11:40:00.023 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-01-19 11:40:00.023 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-01-19 11:40:00.023 SC Data - All Services | Network connection to server complete. | 2023-01-19 11:40:00.223 SC Data - All Services | Starting socket receive thread. | 2023-01-19 11:40:00.223 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-19 11:40:00.223 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-19 11:40:00.436 SC Data - All Services | Sending logon request message. | 2023-01-19 11:40:00.436 HD Request # 8 | Requesting Intraday data. Start date-time: 2023-01-19 11:37:47. Record interval: 1. Symbol: MESH23 | 2023-01-19 11:40:00.449 HD Request # 8 | Decompressing data. | 2023-01-19 11:40:00.659 HD Request # 8 | Receiving Intraday data for MESH3.CME starting at 2023-01-19 11:37:47.020000 | 2023-01-19 11:40:00.660 Socket (2) | CloseSocket call. | 2023-01-19 11:40:00.661 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:00.661 Historical data download thread signaled to stop. | 2023-01-19 11:40:00.661 HD Request # 8 | Timestamp of first Intraday data file record written: 2023-01-19 11:37:47.020000. | 2023-01-19 11:40:00.662 HD Request # 8 | Received 127 Intraday data records from 2023-01-19 11:37:47.020000 to 2023-01-19 11:39:56.291000 (2.2 minutes) and wrote 127 records for MESH3.CME | 2023-01-19 11:40:00.662 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2023-01-19 16:39:56.291000 | 2023-01-19 11:40:00.686 HD Request # 8 | Completion time: 1s. | 2023-01-19 11:40:00.686 HD Request # 8 | Intraday data download complete for MESH3.CME. Unique request ID: 8 | 2023-01-19 11:40:00.686 Removing historical data download ID 8. | 2023-01-19 11:40:00.686 Real-time Intraday chart data file updates started for MESH3.CME | 2023-01-19 11:40:00.686 Opened cached Intraday file: C:\SierraChart\Data\MESH3.CME.scid. Thread ID: 6300 | 2023-01-19 11:40:00.686 Intraday chart data file opened for MESH3.CME | 2023-01-19 11:40:00.686 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2023-01-19 11:40:00.686 Triggering next historical data download in queue. | 2023-01-19 11:40:00.687 HD Request # 9 | Downloading Intraday chart data for ESH3.CME to the file ESH3.CME.scid. Service: cme | 2023-01-19 11:40:00.687 HD Request # 9 | Download start date-time: 2023-01-19 11:37:47.000000. File last date-time: 2023-01-19 11:37:47.021000 | 2023-01-19 11:40:00.687 HD Request # 9 | Using server: ds26.sierracharts.com port 10150 | 2023-01-19 11:40:00.687 Socket (4) | Creating socket. | 2023-01-19 11:40:00.687 Socket (4) | New receive buffer size: 5242880 | 2023-01-19 11:40:00.687 Socket (4) | Connecting to IP: 142.215.17.188. | 2023-01-19 11:40:00.687 Socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:40:00.868 Socket (2) | Closed. | 2023-01-19 11:40:00.869 HD Request # 9 | Setting DTC encoding to Binary VLS | 2023-01-19 11:40:01.097 HD Request # 9 | Sending historical data logon request message. | 2023-01-19 11:40:01.097 SC Data - All Services | Received logon response. | 2023-01-19 11:40:01.295 SC Data - All Services | Server Name: RealTime Server. | 2023-01-19 11:40:01.295 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-19 11:40:01.295 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-01-19 11:40:01.295 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-19 11:40:01.295 DTC Client socket (3) | CloseSocket call. | 2023-01-19 11:40:01.296 SC Data - All Services | Disconnected from the server. | 2023-01-19 11:40:01.296 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2023-01-19 11:40:01.296 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:01.296 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-01-19 11:40:01.493 DTC Client socket (3) | Closed. | 2023-01-19 11:40:01.493 HD Request # 9 | Requesting Intraday data. Start date-time: 2023-01-19 11:37:47. Record interval: 1. Symbol: ESH23 | 2023-01-19 11:40:01.822 HD Request # 9 | Decompressing data. | 2023-01-19 11:40:02.025 HD Request # 9 | Receiving Intraday data for ESH3.CME starting at 2023-01-19 11:37:47.021000 | 2023-01-19 11:40:02.026 Socket (4) | CloseSocket call. | 2023-01-19 11:40:02.026 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:02.027 Historical data download thread signaled to stop. | 2023-01-19 11:40:02.027 HD Request # 9 | Timestamp of first Intraday data file record written: 2023-01-19 11:37:47.021000. | 2023-01-19 11:40:02.027 HD Request # 9 | Received 132 Intraday data records from 2023-01-19 11:37:47.021000 to 2023-01-19 11:40:00.019000 (2.2 minutes) and wrote 132 records for ESH3.CME | 2023-01-19 11:40:02.027 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2023-01-19 16:40:00.019000 | 2023-01-19 11:40:02.037 HD Request # 9 | Completion time: 2s. | 2023-01-19 11:40:02.038 HD Request # 9 | Intraday data download complete for ESH3.CME. Unique request ID: 9 | 2023-01-19 11:40:02.038 Removing historical data download ID 9. | 2023-01-19 11:40:02.038 Real-time Intraday chart data file updates started for ESH3.CME | 2023-01-19 11:40:02.038 Opened cached Intraday file: C:\SierraChart\Data\ESH3.CME.scid. Thread ID: 6300 | 2023-01-19 11:40:02.038 Intraday chart data file opened for ESH3.CME | 2023-01-19 11:40:02.038 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2023-01-19 11:40:02.038 Triggering next historical data download in queue. | 2023-01-19 11:40:02.038 HD Request # 10 | Downloading Intraday chart data for NQH3.CME to the file NQH3.CME.scid. Service: cme | 2023-01-19 11:40:02.038 HD Request # 10 | Download start date-time: 2023-01-19 11:37:49.000000. File last date-time: 2023-01-19 11:37:49.009000 | 2023-01-19 11:40:02.038 HD Request # 10 | Using server: ds28.sierracharts.com port 10149 | 2023-01-19 11:40:02.039 Socket (2) | Creating socket. | 2023-01-19 11:40:02.039 Socket (2) | New receive buffer size: 5242880 | 2023-01-19 11:40:02.039 Socket (2) | Connecting to IP: 142.215.18.147. | 2023-01-19 11:40:02.039 Socket (4) | Socket gracefully closed by remote side. | 2023-01-19 11:40:02.228 Socket (4) | Closed. | 2023-01-19 11:40:02.228 HD Request # 10 | Setting DTC encoding to Binary VLS | 2023-01-19 11:40:02.450 HD Request # 10 | Sending historical data logon request message. | 2023-01-19 11:40:02.450 HD Request # 10 | Requesting Intraday data. Start date-time: 2023-01-19 11:37:49. Record interval: 1. Symbol: NQH23 | 2023-01-19 11:40:03.155 HD Request # 10 | Decompressing data. | 2023-01-19 11:40:03.351 HD Request # 10 | Receiving Intraday data for NQH3.CME starting at 2023-01-19 11:37:49.009000 | 2023-01-19 11:40:03.352 Socket (2) | CloseSocket call. | 2023-01-19 11:40:03.353 Historical data download thread signaled to stop. | 2023-01-19 11:40:03.353 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-19 11:40:03.353 HD Request # 10 | Timestamp of first Intraday data file record written: 2023-01-19 11:37:49.009000. | 2023-01-19 11:40:03.353 HD Request # 10 | Received 130 Intraday data records from 2023-01-19 11:37:49.009000 to 2023-01-19 11:40:01.176000 (2.2 minutes) and wrote 130 records for NQH3.CME | 2023-01-19 11:40:03.353 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2023-01-19 16:40:01.176000 | 2023-01-19 11:40:03.360 HD Request # 10 | Completion time: 1s. | 2023-01-19 11:40:03.360 HD Request # 10 | Intraday data download complete for NQH3.CME. Unique request ID: 10 | 2023-01-19 11:40:03.360 Removing historical data download ID 10. | 2023-01-19 11:40:03.360 Real-time Intraday chart data file updates started for NQH3.CME | 2023-01-19 11:40:03.360 Opened cached Intraday file: C:\SierraChart\Data\NQH3.CME.scid. Thread ID: 6300 | 2023-01-19 11:40:03.360 Intraday chart data file opened for NQH3.CME | 2023-01-19 11:40:03.360 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2023-01-19 11:40:03.360 Triggering next historical data download in queue. | 2023-01-19 11:40:03.360 No download requests in the queue to start downloads for. | 2023-01-19 11:40:03.360 Socket (2) | Socket gracefully closed by remote side. | 2023-01-19 11:40:03.548 Socket (2) | Closed. | 2023-01-19 11:40:03.548 |
| [2023-01-19 16:49:09] |
| User977732 - Posts: 14 |
|
symbol is ESH3.CME
|
| [2023-01-19 17:37:34] |
| Sierra_Chart Engineering - Posts: 17243 |
|
This is the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-01-19 11:40:01.295 You have Sierra Chart connecting to the data feed from another computer. You can only connect from one computer due to exchange rules. If you need to use the real time CME data from two computers at the same time you need to pay a second exchange fee.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-19 17:40:54] |
| User977732 - Posts: 14 |
|
i see thanks
|
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