Support Board
Date/Time: Fri, 29 Nov 2024 22:52:21 +0000
Cannot access data
View Count: 332
| [2023-01-14 05:58:39] |
| User827002 - Posts: 36 |
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I've been trying to access live data for quite some time and haven't been able to. It used to be very simple, I would pay $36 a month for package 5 and I would have everything I needed. I've now paid for package 11, I'm going through AMP and I understand CQG is no longer what's supported so I activated Denali Data Feed, and somehow I still don't have my live data and I don't know what else I need to do.
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| [2023-01-15 15:54:39] |
| Sierra_Chart Engineering - Posts: 17266 |
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Your Sierra Chart account is set up to receive real-time data for the CME Group. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-15 15:55:07
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