Support Board
Date/Time: Fri, 29 Nov 2024 23:35:17 +0000
Retrieve trade log data?
View Count: 392
| [2023-01-14 00:11:56] |
| User600819 - Posts: 43 |
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I have an issue with a trade being closed via external source. I reached out to broker. I know that issue does not reside with Sierra. They asked for trace and log file. I know we have log files in Sierra but is there a more detailed level of trade activity similar to trace files in other programs? I want to be able to provide them the lowest level of detail so they can provide an accurate account of why they closed my trade externally.
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| [2023-01-15 15:50:59] |
| Sierra_Chart Engineering - Posts: 17266 |
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This is the Trade Activity Log. You can select and copy a portion of that data. Refer to: Trade Activity Log: Providing Trade Activity Log Data Lines to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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