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Date/Time: Fri, 29 Nov 2024 23:55:56 +0000



not connected

View Count: 273

[2023-01-13 23:04:57]
User672045 - Posts: 2
Hello, i have make a monthly payment of 36 dollars but my chart is not connected with red instead of green.
[2023-01-13 23:39:15]
Sierra_Chart Engineering - Posts: 17266
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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