Support Board
Date/Time: Fri, 29 Nov 2024 22:57:48 +0000
problem with gain capital
View Count: 569
| [2023-01-11 15:19:01] |
| natanibz - Posts: 134 |
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i want to use the Teton Futures Order Routing but i cant daownlod the previous version of SC Reading Internal Order ID file. | 2023-01-11 10:14:50.396 Reading Trade Orders file. | 2023-01-11 10:14:50.431 Reading Trade Positions file. | 2023-01-11 10:14:50.431 Reading Trade Account Data files. | 2023-01-11 10:14:50.431 UDPListener (1192). Port 22903 | Listening on UDP port 22903. | 2023-01-11 10:14:50.440 Software version: 2416 64-bit | 2023-01-11 10:14:50.440 Primary Thread ID: 3896 | 2023-01-11 10:14:50.440 Usage end date: 2023-05-16 | 2023-01-11 10:14:50.440 Enabled for: Advanced Features 2. | 2023-01-11 10:14:50.440 Enabled for: Sierra Chart Historical Data Service. | 2023-01-11 10:14:50.440 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-11 10:14:50.440 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-11 10:14:50.440 Enabled for exchange2: CME (Trading Account Required) | 2023-01-11 10:14:50.440 Enabled for exchange2: CBOT (Trading Account Required) | 2023-01-11 10:14:50.440 Enabled for exchange2: COMEX (Trading Account Required) | 2023-01-11 10:14:50.440 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-01-11 10:14:50.440 Enabled for exchange2: fairx_exchange.data | 2023-01-11 10:14:50.440 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-11 10:14:50.440 Current selected Data/Trading service: SC Data - All Services | 2023-01-11 10:14:50.440 Custom symbol settings values: disabled | 2023-01-11 10:14:50.440 Chart Update Interval: 500 | 2023-01-11 10:14:50.440 Intraday Data Storage Time Unit: 0 | 2023-01-11 10:14:50.440 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-11 10:14:50.440 2023-01-11 15:14:50 Local computer time in UTC | 2023-01-11 10:14:50.440 2023-01-11 10:14:50 Local computer time in SC Time Zone | 2023-01-11 10:14:50.440 2023-01-11 15:14:53 Server time in UTC | 2023-01-11 10:14:50.440 Local computer UTC time and Server UTC time difference: 3 seconds. | 2023-01-11 10:14:50.440 Program path: C:\SierraChart\ | 2023-01-11 10:14:50.440 Data Files path: C:\SierraChart\Data\ | 2023-01-11 10:14:50.440 OS Version Number: 6.1 | 2023-01-11 10:14:50.440 Locale Setting: C | 2023-01-11 10:14:50.440 DLLs: RTscanVol_rc2.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-01-11 10:14:50.441 Allowed protected custom studies: | 2023-01-11 10:14:50.441 Crash reporter started: true | 2023-01-11 10:14:50.441 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-01-11 10:14:50.448 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-01-11 10:14:50.560 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-01-11 10:14:50.617 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-01-11 10:14:50.617 Received 5 login tokens. | 2023-01-11 10:14:50.655 Symbol settings MD5 received. Request ID: 1. | 2023-01-11 10:14:52.195 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2023-01-11 10:14:52.195 Symbol settings received. Request ID: 2. | 2023-01-11 10:14:54.575 Files to Open on Startup | Opening file: Chartbook.ES.cht | 2023-01-11 10:14:54.777 ESH23-CME [CBV] Weekly #13 | Reloading chart. | 2023-01-11 10:14:54.785 ESH23-CME [CBV] Weekly #13 | Performing continuous chart historical Daily data download for symbol ESH23-CME starting at last date in file. | 2023-01-11 10:14:54.817 Starting DelayedDownloadMonitoringTimer | 2023-01-11 10:14:54.817 Starting HDTimeoutTimer | 2023-01-11 10:14:54.817 Added historical Daily data request for ESH23-CME to the queue. | 2023-01-11 10:14:54.817 Triggering next historical data download in queue. | 2023-01-11 10:14:54.817 ESH23-CME [CBV] Weekly #13 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-11 10:14:55.198 ESH23-CME [CBV] Daily #9 | Reloading chart. | 2023-01-11 10:14:55.214 ESH23-CME [CBV] Daily #9 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-11 10:14:55.363 ESH23-CME [CBV] 1 Min #18 | Reloading chart. | 2023-01-11 10:14:55.373 ESH23-CME [CBV] 1 Min #18 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-11 10:14:55.378 ESH23-CME [CBV] 60 Min #4 | Reloading chart. | 2023-01-11 10:14:55.384 SC Data - All Services | Connected to server complete. | 2023-01-11 10:14:55.384 Triggering next historical data download in queue. | 2023-01-11 10:14:55.384 Triggering next historical data download in queue. | 2023-01-11 10:14:55.384 Triggering next historical data download in queue. | 2023-01-11 10:14:55.384 Starting DelayedDownloadMonitoringTimer | 2023-01-11 10:14:55.387 Starting HDTimeoutTimer | 2023-01-11 10:14:55.387 Added historical Intraday data request for ESZ22-CME to the queue. | 2023-01-11 10:14:55.387 ESH23-CME [CBV] 60 Min #4 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2023-01-11 10:14:55.404 ESH23-CME [CBV] 60 Min #16 | Reloading chart. | 2023-01-11 10:14:55.450 ESH23-CME [CBV] 60 Min #16 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2023-01-11 10:14:55.467 ESH23-CME [CBV] 10 Min #2 | Reloading chart. | 2023-01-11 10:14:55.498 ESH23-CME [CBV] 10 Min #2 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2023-01-11 10:14:55.515 ESH23-CME [CBV] 5 Min #12 | Reloading chart. | 2023-01-11 10:14:55.584 ESH23-CME [CBV] 5 Min #12 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2023-01-11 10:14:55.601 Mapping ESH23-CME to ESH23. Service code: cme | 2023-01-11 10:14:55.974 Using symbol data fast lookup vector | 2023-01-11 10:14:55.974 HD Request # 1 | Downloading Historical Daily chart data for ESH23-CME. Starting date: 2023-01-06. Service: scdataallservices | 2023-01-11 10:14:55.976 No download requests in the queue to start downloads for. | 2023-01-11 10:14:55.978 Mapping ESZ22-CME to ESZ22. Service code: cme | 2023-01-11 10:14:55.978 HD Request # 2 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2023-01-11 10:14:55.978 HD Request # 2 | Download start date-time: 2022-09-19 10:13:05.000000. File last date-time: 2022-09-19 10:13:05.213000 | 2023-01-11 10:14:55.978 No download requests in the queue to start downloads for. | 2023-01-11 10:14:55.978 HD Request # 2 | Using server: ds26.sierracharts.com port 10149 | 2023-01-11 10:14:55.979 Socket (3) | Creating socket. | 2023-01-11 10:14:55.979 Socket (3) | New receive buffer size: 5242880 | 2023-01-11 10:14:55.979 Socket (3) | Connecting to IP: 142.215.17.188. | 2023-01-11 10:14:55.979 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-01-11 10:14:56.226 HD Request # 2 | Sending historical data logon request message. | 2023-01-11 10:14:56.226 HD Request # 1 | Requesting historical Daily data for ESH23 starting at 2023-01-05. SC External HD service. | 2023-01-11 10:14:56.436 HD Request # 1 | Receiving historical Daily data for ESH23-CME starting at 2023-01-06. | 2023-01-11 10:14:56.845 HD Request # 1 | Writing historical Daily data to the file ESH23-CME.dly. | 2023-01-11 10:14:56.845 HD Request # 1 | Bytes received: 242 | 2023-01-11 10:14:56.848 HD Request # 1 | Received 4 Daily data records from 2023-01-06 00:00:00 to 2023-01-10 00:00:00 (5.0 days) and wrote 3 records for ESH23-CME | 2023-01-11 10:14:56.848 HD Request # 1 | Completion time: 1s. | 2023-01-11 10:14:56.848 HD Request # 1 | Daily data download complete for ESH23-CME. Unique request ID: 1 | 2023-01-11 10:14:56.848 Removing historical data download ID 1. | 2023-01-11 10:14:56.848 Triggering next historical data download in queue. | 2023-01-11 10:14:56.848 No download requests in the queue to start downloads for. | 2023-01-11 10:14:56.848 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-09-19 10:13:05. Record interval: 0. Symbol: ESZ22 | 2023-01-11 10:14:56.874 ESH23-CME [CBV] 1 Min #18 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-11 10:14:56.906 ESH23-CME [CBV] 1 Min #18 | Reloading chart. | 2023-01-11 10:14:56.906 HD Request # 2 | Decompressing data. | 2023-01-11 10:14:56.994 HD Request # 2 | Receiving Intraday data for ESZ22-CME starting at 2022-09-19 10:13:05.005000 | 2023-01-11 10:14:57.131 ESH23-CME [CBV] Daily #9 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-11 10:14:57.254 ESH23-CME [CBV] Daily #9 | Reloading chart. | 2023-01-11 10:14:57.255 ESH23-CME [CBV] Weekly #13 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-11 10:14:57.404 ESH23-CME [CBV] Weekly #13 | Reloading chart. | 2023-01-11 10:14:57.405 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-09-19 10:13:05.455000. | 2023-01-11 10:14:57.547 ESH23-CME [CBV] 1 Min #18 | Reloading chart. | 2023-01-11 10:14:57.841 ESH23-CME [CBV] Daily #9 | Reloading chart. | 2023-01-11 10:14:57.849 ESH23-CME [CBV] Weekly #13 | Reloading chart. | 2023-01-11 10:14:58.176 SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2023-01-11 10:14:59.037 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2023-01-11 10:14:59.038 SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2023-01-11 10:14:59.038 Added historical Intraday data request for ESH23-CME to the queue. | 2023-01-11 10:14:59.038 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-01-11 10:14:59.038 Triggering next historical data download in queue. | 2023-01-11 10:14:59.038 DTC Client socket (1) | Creating socket. | 2023-01-11 10:14:59.073 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-11 10:14:59.073 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2023-01-11 10:14:59.073 SC Data - All Services | Network connection to server complete. | 2023-01-11 10:14:59.205 SC Data - All Services | Starting socket receive thread. | 2023-01-11 10:14:59.205 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-11 10:14:59.206 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-11 10:14:59.372 SC Data - All Services | Sending logon request message. | 2023-01-11 10:14:59.372 SC Data - All Services | Received logon response. | 2023-01-11 10:14:59.519 SC Data - All Services | Server Name: RealTime Server. | 2023-01-11 10:14:59.519 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-11 10:14:59.519 SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-01-11 10:14:59.519 SC Data - All Services | Waiting for socket receive thread to end | 2023-01-11 10:14:59.519 DTC Client socket (1) | CloseSocket call. | 2023-01-11 10:14:59.520 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-11 10:14:59.520 SC Data - All Services | Disconnected from the server. | 2023-01-11 10:14:59.520 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-01-11 10:14:59.520 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-01-11 10:14:59.639 DTC Client socket (1) | Closed. | 2023-01-11 10:14:59.639 SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-01-11 10:15:01.530 DTC Client socket (1) | Creating socket. | 2023-01-11 10:15:01.531 DTC Client socket (1) | New receive buffer size: 5242880 | 2023-01-11 10:15:01.531 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-01-11 10:15:01.531 SC Data - All Services | Network connection to server complete. | 2023-01-11 10:15:01.660 SC Data - All Services | Starting socket receive thread. | 2023-01-11 10:15:01.660 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-01-11 10:15:01.660 SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-01-11 10:15:01.791 SC Data - All Services | Sending logon request message. | 2023-01-11 10:15:01.791 SC Data - All Services | Received logon response. | 2023-01-11 10:15:02.670 SC Data - All Services | Server Name: SC Realtime Server. | 2023-01-11 10:15:02.670 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-01-11 10:15:02.670 SC Data - All Services | Successfully connected. | 2023-01-11 10:15:02.670 SC Data - All Services | Trading is not supported. | 2023-01-11 10:15:02.670 SC Data - All Services | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2023-01-11 10:15:02.671 SC Data - All Services | Received security definition for symbol ESH23-CME | 2023-01-11 10:15:02.901 |
| [2023-01-11 15:29:46] |
| natanibz - Posts: 134 |
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i have download version 2416, how can i use the Teton Futures Order Routing with gain capital? thanks |
| [2023-01-11 15:36:21] |
| Sierra_Chart Engineering - Posts: 17266 |
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You cannot. Teton order routing is separate from Gain Capital. You need to use a different broker when using Teton Order Routing. They are all listed here: Sierra Chart Teton Futures Order Routing: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-11 15:36:54
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| [2023-01-11 15:51:33] |
| natanibz - Posts: 134 |
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because today i couldn't insert orders with Gain Capital. trading doesn't work
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| [2023-01-11 16:21:53] |
| natanibz - Posts: 134 |
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have i to contact Gain Capital for problems about trading ?
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| [2023-01-11 17:19:10] |
| John - SC Support - Posts: 36350 |
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have i to contact Gain Capital for problems about trading ?
Yes. And keep in mind that Gain Capital is no longer "actively supported" by Sierra Chart. Meaning that we can not give any support for issues, and if Gain Capital makes changes that require an update on our end, then it is not going to happen and you will simply not be able to work with Gain Capital through Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-14 13:11:49] |
| natanibz - Posts: 134 |
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Can there be some issue with AMPfutures as with GainCapital, or everything works fine? (although I've seen that with AMP I can't use Teton Order Routing) thanks |
| [2023-01-14 20:15:30] |
| Sierra_Chart Engineering - Posts: 17266 |
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AMP is supported by using CQG. No problems with that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-14 21:56:59] |
| natanibz - Posts: 134 |
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What do you mean by monthly connection fee of the trading service like CQG? and how much is it ?
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| [2023-01-14 21:58:24] |
| natanibz - Posts: 134 |
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I trade the NQ
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| [2023-01-14 23:12:38] |
| Sierra_Chart Engineering - Posts: 17266 |
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We do not know what this is: What do you mean by monthly connection fee of the trading service like CQG?
You need to ask the broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-15 17:03:10] |
| natanibz - Posts: 134 |
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AMP is supported by using CQG. No problems with that.
if I use AMP with denali data feed I dont need to use CQG. is it right? why you tell me to use CQG ? |
| [2023-01-15 20:12:50] |
| Sierra_Chart Engineering - Posts: 17266 |
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With AMP will need to use CQG to be able to submit orders to the exchanges.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-15 20:37:30] |
| natanibz - Posts: 134 |
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I didn't understand if Can I use Denali Exchange Data Feed with AMP?
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| [2023-01-15 21:49:28] |
| Sierra_Chart Engineering - Posts: 17266 |
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Yes you can. It has no dependency on a broker and can be used on its own. Other than if you are using CME nonprofessional exchange fees, then you do have to connect once a month to a funded trading account to authorize the real-time data but it is not have to be with AMP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-15 21:50:06
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