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Date/Time: Fri, 29 Nov 2024 23:50:48 +0000

How to Post a Message for Support

rtyh23

View Count: 438

[2023-01-09 14:39:33] #1 [Go To First Post]
User651547 - Posts: 59
Hi. The rtyh23 symbol no work . what is the resone ?

[2023-01-09 18:06:26] #2 [Go To First Post]
John - SC Support - Posts: 36350
How exactly is the symbol entered for your chart? And what is your Global Settings >> Data/Trade Service Settings >> Main Settings >> Current Selected Service set to? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-09 18:13:53] #3 [Go To First Post]
User651547 - Posts: 59
It worked last week . Today no move .

[2023-01-09 21:46:21] #4 [Go To First Post]
John - SC Support - Posts: 36350
Then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-10 08:27:24] #5 [Go To First Post]
User651547 - Posts: 59
RTYH23 no work


Attachment Deleted. Untitled.png / V - Attached On 2023-01-10 08:26:59 UTC - Size: 74.83 KB - 76 views

[2023-01-10 15:54:26] #6 [Go To First Post]
John - SC Support - Posts: 36350
The image you attached shows that you are in the middle of a Replay and the replay is paused. Select Chart >> Replay Chart >> Stop. This should get you back to the real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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