Support Board
Date/Time: Tue, 26 Nov 2024 20:32:40 +0000
Data Problems
View Count: 1124
| [2014-06-02 17:42:57] |
| gmorgan111 - Posts: 121 |
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When I turned on my charting this morning I noticed that I had no data from 5/30 at 16:00 until 6/1 at 17:00. I also did not have any cumulative delta bars from 5/30 16:00 until I turned on my sierra charts this morning. Can you tell me why this happened. I have not had this problem before. I reloaded all charts and still the same problem Thanks |
| [2014-06-02 17:53:48] |
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You were subscribing to the Sierra Chart Exchange Data Feed, but that did not automatically renew due to an insufficient Additional Services Balance at the start of this month. You can add money to the Additional Services Balance and reactivate the data feed here: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Be sure to press the Add/Remove Exchanges button to activate the CME exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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