Support Board
Date/Time: Sat, 30 Nov 2024 00:53:35 +0000
cant load charts for 30 yr bond after denali renewal
View Count: 325
| [2023-01-05 21:14:19] |
| User449884 - Posts: 155 |
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Just renewed my denali feed, and cant load the charts for 30 yr Bonds GC and Crude here is the log Triggering next historical data download in queue. | 2023-01-05 16:11:37.708 No download requests in the queue to start downloads for. | 2023-01-05 16:11:37.708 Socket (2) | Socket gracefully closed by remote side. | 2023-01-05 16:11:37.730 Socket (2) | Closed. | 2023-01-05 16:11:37.730 Chart #13 has tagged chart #12 for full recalculation. Chartbook: OR DOM V3.Cht | 2023-01-05 16:11:37.731 F.US.RTYH23 30 Min #12 | Performing a full recalculation because it has been tagged. Chartbook: OR DOM V3.Cht | 2023-01-05 16:11:38.012 F.US.ENQH23 30 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: OR DOM V3.Cht | 2023-01-05 16:11:38.075 F.US.USAH23 0 Sec #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.639 * F.US.USAH23 120 Min #9 | Reloading chart. | 2023-01-05 16:11:39.640 F.US.USAH23 120 Min #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.643 * Unknown Intraday file type. Header error. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.644 * F.US.USAH23 120 Min #9 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.650 * File open error encountered. Not allowing writing. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:44.516 CQG WebAPI | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=0.00, UncompressedBytes=95925, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 | 2023-01-05 16:11:51.321 File open error encountered. Not allowing writing. C:\SierraChart\SierraChartInstance_2\Data\F.US.GCEG23.scid | 2023-01-05 16:12:07.396 F.US.USAH23 Yearly #9 | Reloading chart. | 2023-01-05 16:12:08.901 Enabling compression for file: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.dly. This may take a while. | 2023-01-05 16:12:08.905 File compression enabled. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.dly. CompressionState=0 | 2023-01-05 16:12:08.905 F.US.USAH23 Yearly #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.dly | 2023-01-05 16:12:08.908 Added historical Daily data request for F.US.USAH23 to the queue. | 2023-01-05 16:12:09.396 Triggering next historical data download in queue. | 2023-01-05 16:12:09.397 HD Request # 22 | Downloading Historical Daily chart data for F.US.USAH23. Starting date: 1973-01-05. Service: DTCSubInstance | 2023-01-05 16:12:09.405 HD Request # 22 | Using server: 127.0.0.1 port 11098 | 2023-01-05 16:12:09.405 Socket (2) | Creating socket. | 2023-01-05 16:12:09.406 Socket (2) | New receive buffer size: 5242880 | 2023-01-05 16:12:09.406 Socket (2) | Connecting to IP: 127.0.0.1. | 2023-01-05 16:12:09.406 HD Request # 22 | Setting DTC encoding to Binary VLS | 2023-01-05 16:12:09.424 HD Request # 22 | Sending historical data logon request message. | 2023-01-05 16:12:09.424 HD Request # 22 | Requesting historical Daily data starting at 1973-01-05. | 2023-01-05 16:12:09.426 HD Request # 22 | Data is being downloaded from a remote source. Download will start when this is done. | 2023-01-05 16:12:09.427 HD Request # 22 | Decompressing data. | 2023-01-05 16:12:10.429 HD Request # 22 | Receiving historical Daily data for F.US.USAH23 starting at 2022-06-21. | 2023-01-05 16:12:10.431 HD Request # 22 | Writing historical Daily data to the file F.US.USAH23.dly. | 2023-01-05 16:12:10.432 Socket (2) | CloseSocket call. | 2023-01-05 16:12:10.433 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-05 16:12:10.433 Historical data download thread signaled to stop. | 2023-01-05 16:12:10.433 HD Request # 22 | Received 137 Daily data records from 2022-06-21 00:00:00 to 2023-01-04 00:00:00 (198.0 days) and wrote 137 records for F.US.USAH23 | 2023-01-05 16:12:10.433 HD Request # 22 | Completion time: 1s. | 2023-01-05 16:12:10.434 HD Request # 22 | Daily data download complete for F.US.USAH23. Unique request ID: 22 | 2023-01-05 16:12:10.434 Removing historical data download ID 22. | 2023-01-05 16:12:10.434 Triggering next historical data download in queue. | 2023-01-05 16:12:10.434 No download requests in the queue to start downloads for. | 2023-01-05 16:12:10.434 Socket (2) | Socket gracefully closed by remote side. | 2023-01-05 16:12:10.434 Socket (2) | Closed. | 2023-01-05 16:12:10.434 F.US.USAH23 Yearly #9 | Reloading chart. | 2023-01-05 16:12:10.898 CQG WebAPI | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=20, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=0.00, UncompressedBytes=303335, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 | 2023-01-05 16:12:11.332 F.US.USAH23 Yearly #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.286 * F.US.USAH23 60 Min #9 | Reloading chart. | 2023-01-05 16:12:20.287 F.US.USAH23 60 Min #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.290 * Unknown Intraday file type. Header error. C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.291 * F.US.USAH23 60 Min #9 | Error opening or reading chart data file. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:12:20.294 * CQG WebAPI | Heartbeat from server | ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.0 seconds, DataCompRatio=0.00, UncompressedBytes=405453, CompressionTime=0.000000(secs), NumCompressions=0, Source=127.0.0.1 | 2023-01-05 16:12:31.337 Date Time Of Last Edit: 2023-01-05 21:18:55
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| [2023-01-05 23:31:46] |
| John - SC Support - Posts: 36350 |
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This is the problem: F.US.USAH23 120 Min #9 | Failed to get dates from Intraday data file. Header check failed when opening the file C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid for reading. Error: Unknown Intraday file type. Header error. File: C:\SierraChart\SierraChartInstance_2\Data\F.US.USAH23.scid | 2023-01-05 16:11:39.643 *
The first thing we want you to try is to make the chart for F.US.USAH23 the active chart in Sub-Instance 2 and then select Edit >> Delete All Data and Download. This should resolve the issue. But, if it does not, then you will need to exit from that instance and go to the 'Data' folder for that instance (typically it would be located in "C:\SierraChart\SierraChartInstance_2\Data", but this may vary depending on your setup) and then manually delete the file named 'F.US.USAH232.scid'. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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