Support Board
Date/Time: Sat, 30 Nov 2024 01:38:19 +0000
unable to connect to data service
View Count: 277
| [2023-01-05 16:12:50] |
| User175327 - Posts: 36 |
|
Hi- it states, "connection error message from service: CQG WebAPI Logon unseccessful. Server message: Your logon is disabled. Contact your FCM Here is the message log: HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-01-02 19:58:49.948 Reading Internal Order ID file. | 2023-01-02 19:59:10.828 Reading Trade Orders file. | 2023-01-02 19:59:10.879 Reading Trade Positions file. | 2023-01-02 19:59:10.880 Reading Trade Account Data files. | 2023-01-02 19:59:10.880 UDPListener (9908). Port 22903 | Listening on UDP port 22903. | 2023-01-02 19:59:10.890 Software version: 2448 64-bit | 2023-01-02 19:59:10.890 OpenGL enabled (ATI Technologies Inc./AMD Radeon HD 8670D) | 2023-01-02 19:59:10.890 Primary Thread ID: 5612 | 2023-01-02 19:59:10.890 Usage end date: 2023-02-03 | 2023-01-02 19:59:10.890 Enabled for: Advanced Features 2. | 2023-01-02 19:59:10.890 Enabled for: Sierra Chart Historical Data Service. | 2023-01-02 19:59:10.890 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-02 19:59:10.890 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-02 19:59:10.890 Enabled for exchange2: CME (Trading Account Required) | 2023-01-02 19:59:10.890 Enabled for exchange2: CBOT (Trading Account Required) | 2023-01-02 19:59:10.890 Enabled for exchange2: COMEX (Trading Account Required) | 2023-01-02 19:59:10.890 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-01-02 19:59:10.890 Enabled for exchange2: fairx_exchange.data | 2023-01-02 19:59:10.890 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-02 19:59:10.890 Current selected Data/Trading service: CQG WebAPI | 2023-01-02 19:59:10.890 Custom symbol settings values: enabled | 2023-01-02 19:59:10.890 Chart Update Interval: 100 | 2023-01-02 19:59:10.890 Intraday Data Storage Time Unit: 0 | 2023-01-02 19:59:10.890 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-01-02 19:59:10.890 2023-01-03 01:59:10 Local computer time in UTC | 2023-01-02 19:59:10.890 2023-01-02 19:59:10 Local computer time in SC Time Zone | 2023-01-02 19:59:10.890 2023-01-03 01:58:57 Server time in UTC | 2023-01-02 19:59:10.890 Local computer UTC time and Server UTC time difference: 12 seconds. | 2023-01-02 19:59:10.890 Notice: Your computer's clock is off by 12 seconds. For help with this, press the 'Send for Analysis' button. | 2023-01-02 19:59:10.890 Program path: C:\SierraChart\ | 2023-01-02 19:59:10.890 Data Files path: C:\SierraChart\Data\ | 2023-01-02 19:59:10.890 OS Version Number: 6.3 | 2023-01-02 19:59:10.891 Locale Setting: C | 2023-01-02 19:59:10.891 DLLs: 1aTmp.dll, aTmp.dll, ETOFSv2.0.dll, ETOFSv2.0_64.dll, sst_edge_volume.dll, sst_edge_volume_64.dll, TWFX_FREE_64.dll, TWFX_RCTS_2151_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-01-02 19:59:10.891 Allowed protected custom studies: TWFX_Free | 2023-01-02 19:59:10.891 Crash reporter started: true | 2023-01-02 19:59:10.891 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2023-01-02 19:59:10.903 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-01-02 19:59:10.925 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-01-02 19:59:10.925 Requesting current Date-Time from Sierra Chart server. | 2023-01-02 19:59:10.943 Received 5 login tokens. | 2023-01-02 19:59:11.540 Received Date-time from server. Delay adjusted UTC Date-time: 2023-01-03 01:59:24.811. Round-trip delay: 00:00:00.569 | 2023-01-02 19:59:12.082 Computer time to server time difference: -00:00:12.728 | 2023-01-02 19:59:12.082 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2023-01-02 19:59:12.082 * Symbol settings MD5 received. Request ID: 1. | 2023-01-02 19:59:12.920 Symbol settings are up-to-date for cqg. | 2023-01-02 19:59:12.920 Files to Open on Startup | Opening file: spx odte.Cht | 2023-01-02 19:59:15.788 F.US.EPH23 [CBV] #1 | Reloading chart. | 2023-01-02 19:59:15.820 F.US.EPH23 [CBV] #1 | Performing continuous chart historical Daily data download for symbol F.US.EPH23 starting at last date in file. | 2023-01-02 19:59:15.893 Starting DelayedDownloadMonitoringTimer | 2023-01-02 19:59:15.893 Starting HDTimeoutTimer | 2023-01-02 19:59:15.893 Added historical Daily data request for F.US.EPH23 to the queue. | 2023-01-02 19:59:15.893 Triggering next historical data download in queue. | 2023-01-02 19:59:15.893 F.US.EPH23 [CBV] #1 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:15.928 F.US.EPH23 [CBV] 5 Min #3 | Reloading chart. | 2023-01-02 19:59:15.984 F.US.EPH23 [CBV] 5 Min #3 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.021 F.US.EPH23 [CBV] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:16.078 F.US.EPH23 [CBV] 30 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.121 TICK-NYSE [CBV] 250 Range #5 | Reloading chart. | 2023-01-02 19:59:16.159 TICK-NYSE [CBV] 250 Range #5 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2023-01-02 19:59:16.159 TICK-NYSE [CBV] 250 Range #5 | There are no continuous futures contract symbols. Loading data normally. | 2023-01-02 19:59:16.159 ADR-NYSE [CBV] 5 Min #6 | Reloading chart. | 2023-01-02 19:59:16.332 ADR-NYSE [CBV] 5 Min #6 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2023-01-02 19:59:16.332 ADR-NYSE [CBV] 5 Min #6 | There are no continuous futures contract symbols. Loading data normally. | 2023-01-02 19:59:16.332 Loading DLL: C:\SierraChart\Data\TWFX_FREE.dll (TWFX_FREE_64.dll). Handle: 7fff43600000 | 2023-01-02 19:59:16.339 F.US.EPH23 [CBV] 1 Min #12 | Reloading chart. | 2023-01-02 19:59:16.469 F.US.EPH23 [CBV] 1 Min #12 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.478 F.US.ENQH23 [CBV] Renko 20t #2 | Reloading chart. | 2023-01-02 19:59:16.536 F.US.ENQH23 [CBV] Renko 20t #2 | Performing continuous chart historical Daily data download for symbol F.US.ENQH23 starting at last date in file. | 2023-01-02 19:59:16.547 Added historical Daily data request for F.US.ENQH23 to the queue. | 2023-01-02 19:59:16.547 F.US.ENQH23 [CBV] Renko 20t #2 | Waiting for historical downloads to complete with the IDs: 2, | 2023-01-02 19:59:16.552 UserContributedStudies.dll is not 64-bit | 2023-01-02 19:59:16.782 VersionNumber is 0 for UserContributedStudies.dll | 2023-01-02 19:59:16.782 Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7fff39fe0000 | 2023-01-02 19:59:16.786 F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Reloading chart. | 2023-01-02 19:59:16.826 F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.835 F.US.EPH23 [CBV] Renko 4t #10 | Reloading chart. | 2023-01-02 19:59:16.891 F.US.EPH23 [CBV] Renko 4t #10 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.899 F.US.EPH23 [CBV] 1 Min #11 | Reloading chart. | 2023-01-02 19:59:16.954 F.US.EPH23 [CBV] 1 Min #11 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:16.961 F.US.EPH23 [CBV] 30 Min #13 | Reloading chart. | 2023-01-02 19:59:17.011 F.US.EPH23 [CBV] 30 Min #13 | Waiting for historical downloads to complete with the IDs: 1, | 2023-01-02 19:59:17.020 F.US.MESH23 #9 | Reloading chart. | 2023-01-02 19:59:17.057 F.US.MESH23 Renko 2t #8 | Reloading chart. | 2023-01-02 19:59:17.132 F.US.EPH23/F.US.MESH23 #7 | Reloading chart. | 2023-01-02 19:59:17.264 Mapping F.US.EPH23 to ESH23. Service code: cme | 2023-01-02 19:59:17.273 Using symbol data fast lookup vector | 2023-01-02 19:59:17.273 HD Request # 1 | Downloading Historical Daily chart data for F.US.EPH23. Starting date: 2022-12-22. Service: cqg | 2023-01-02 19:59:17.275 Starting DelayedDownloadMonitoringTimer | 2023-01-02 19:59:17.471 Starting HDTimeoutTimer | 2023-01-02 19:59:17.471 Added historical Intraday data request for TICK-NYSE to the queue. | 2023-01-02 19:59:17.471 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2023-01-02 19:59:17.471 Triggering next historical data download in queue. | 2023-01-02 19:59:17.471 Loading market depth data. | 2023-01-02 19:59:17.473 HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2023-01-02 19:59:17.488 HD Request # 2 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.211002 | 2023-01-02 19:59:17.488 Loaded depth data records for F.US.MESH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:17.528 HD Request # 2 | Using server: ds12.sierracharts.com port 10150 | 2023-01-02 19:59:17.528 F.US.MESH23 #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:17.530 Added historical Intraday data request for ADR-NYSE to the queue. | 2023-01-02 19:59:17.552 Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. | 2023-01-02 19:59:17.552 Triggering next historical data download in queue. | 2023-01-02 19:59:17.552 Mapping F.US.MESH23 to MESH23. Service code: cme | 2023-01-02 19:59:17.569 Added historical Intraday data request for F.US.MESH23 to the queue. | 2023-01-02 19:59:17.569 Intraday data recording state for symbol F.US.MESH23 is set to download 'Pending'. | 2023-01-02 19:59:17.569 Triggering next historical data download in queue. | 2023-01-02 19:59:17.569 Added historical Intraday data request for F.US.EPH23 to the queue. | 2023-01-02 19:59:17.575 Intraday data recording state for symbol F.US.EPH23 is set to download 'Pending'. | 2023-01-02 19:59:17.575 Triggering next historical data download in queue. | 2023-01-02 19:59:17.575 Socket (2) | Creating socket. | 2023-01-02 19:59:17.594 Socket (2) | New receive buffer size: 5242880 | 2023-01-02 19:59:17.594 Socket (2) | Connecting to IP: 142.215.18.101. | 2023-01-02 19:59:17.594 Loaded depth data records for F.US.MESH23 2022-12-28 from 2022-12-28 10:23:08.492000 to 2022-12-28 10:50:21.229000. | 2023-01-02 19:59:17.623 F.US.MESH23[M] Renko 2t #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:17.626 F.US.EPH23/F.US.MESH23[M] #7 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:17.716 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:17.737 HD Request # 2 | Sending historical data logon request message. | 2023-01-02 19:59:17.737 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: TICK-NYSE | 2023-01-02 19:59:18.326 HD Request # 1 | Requesting historical Daily data for ESH23 starting at 2022-12-21. SC External HD service. | 2023-01-02 19:59:18.378 HD Request # 2 | Decompressing data. | 2023-01-02 19:59:18.399 HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:18.699 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:22.000000. | 2023-01-02 19:59:18.785 HD Request # 1 | Receiving historical Daily data for F.US.EPH23 starting at 2022-12-22. | 2023-01-02 19:59:18.869 HD Request # 1 | Writing historical Daily data to the file F.US.EPH23.dly. | 2023-01-02 19:59:18.870 HD Request # 1 | Bytes received: 421 | 2023-01-02 19:59:18.875 HD Request # 1 | Received 7 Daily data records from 2022-12-22 00:00:00 to 2022-12-30 00:00:00 (9.0 days) and wrote 6 records for F.US.EPH23 | 2023-01-02 19:59:18.875 HD Request # 1 | Completion time: 1s. | 2023-01-02 19:59:18.884 HD Request # 1 | Daily data download complete for F.US.EPH23. Unique request ID: 1 | 2023-01-02 19:59:18.884 Removing historical data download ID 1. | 2023-01-02 19:59:18.884 Triggering next historical data download in queue. | 2023-01-02 19:59:18.884 Mapping F.US.ENQH23 to NQH23. Service code: cme | 2023-01-02 19:59:18.884 HD Request # 3 | Downloading Historical Daily chart data for F.US.ENQH23. Starting date: 2022-12-22. Service: cqg | 2023-01-02 19:59:18.887 F.US.EPH23 [CBV] #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:18.908 F.US.EPH23 [CBV] #1 | Reloading chart. | 2023-01-02 19:59:18.909 F.US.EPH23 [CBV] 1 Min #12 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.138 F.US.EPH23 [CBV] 1 Min #12 | Reloading chart. | 2023-01-02 19:59:19.157 F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.171 F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Reloading chart. | 2023-01-02 19:59:19.173 F.US.EPH23 [CBV] 30 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.199 F.US.EPH23 [CBV] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:19.218 F.US.EPH23 [CBV] 5 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:19.289 F.US.EPH23 [CBV] 5 Min #3 | Reloading chart. | 2023-01-02 19:59:19.425 Socket (2) | CloseSocket call. | 2023-01-02 19:59:19.438 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:19.438 Socket (2) | Socket gracefully closed by remote side. | 2023-01-02 19:59:19.521 Socket (2) | Closed. | 2023-01-02 19:59:19.521 Loading market depth data. | 2023-01-02 19:59:19.570 Loading market depth data. | 2023-01-02 19:59:19.881 Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:20.552 Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:20.553 Historical data download thread signaled to stop. | 2023-01-02 19:59:20.578 HD Request # 2 | Received 139049 Intraday data records from 2022-12-28 10:50:21.000000 to 2022-12-30 17:59:59.000000 (2.3 days) and wrote 139048 records for TICK-NYSE | 2023-01-02 19:59:20.582 HD Request # 2 | Completion time: 3s. | 2023-01-02 19:59:20.615 HD Request # 2 | Intraday data download complete for TICK-NYSE. Unique request ID: 3 | 2023-01-02 19:59:20.615 Removing historical data download ID 3. | 2023-01-02 19:59:20.615 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:20.615 Triggering next historical data download in queue. | 2023-01-02 19:59:20.615 Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:20.615 HD Request # 3 | Requesting historical Daily data for NQH23 starting at 2022-12-21. SC External HD service. | 2023-01-02 19:59:20.642 HD Request # 4 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc | 2023-01-02 19:59:20.642 HD Request # 4 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.211000 | 2023-01-02 19:59:20.643 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2023-01-02 19:59:20.643 F.US.EPH23 [CBV] 1 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:20.714 F.US.EPH23 [CBV] 1 Min #11 | Reloading chart. | 2023-01-02 19:59:20.730 Socket (4) | Creating socket. | 2023-01-02 19:59:20.788 Socket (4) | New receive buffer size: 5242880 | 2023-01-02 19:59:20.788 Socket (4) | Connecting to IP: 142.215.18.102. | 2023-01-02 19:59:20.788 Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:20.833 Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:20.848 F.US.EPH23 [CBV] 1 Min #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:20.953 F.US.EPH23 [CBV] Renko 4t #10 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:21.014 F.US.EPH23 [CBV] Renko 4t #10 | Reloading chart. | 2023-01-02 19:59:21.015 HD Request # 4 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:21.043 HD Request # 4 | Sending historical data logon request message. | 2023-01-02 19:59:21.043 F.US.EPH23 [CBV] 30 Min #13 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:21.057 F.US.EPH23 [CBV] 30 Min #13 | Reloading chart. | 2023-01-02 19:59:21.058 F.US.EPH23 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:21.434 F.US.EPH23 [CBV] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:21.511 F.US.EPH23 [CBV] 30 Min #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:21.579 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: ADR-NYSE | 2023-01-02 19:59:21.648 HD Request # 3 | Receiving historical Daily data for F.US.ENQH23 starting at 2022-12-22. | 2023-01-02 19:59:21.659 HD Request # 3 | Writing historical Daily data to the file F.US.ENQH23.dly. | 2023-01-02 19:59:21.660 HD Request # 3 | Bytes received: 441 | 2023-01-02 19:59:21.663 HD Request # 3 | Received 7 Daily data records from 2022-12-22 00:00:00 to 2022-12-30 00:00:00 (9.0 days) and wrote 6 records for F.US.ENQH23 | 2023-01-02 19:59:21.663 HD Request # 3 | Completion time: 3s. | 2023-01-02 19:59:21.672 HD Request # 3 | Daily data download complete for F.US.ENQH23. Unique request ID: 2 | 2023-01-02 19:59:21.672 Removing historical data download ID 2. | 2023-01-02 19:59:21.672 Triggering next historical data download in queue. | 2023-01-02 19:59:21.690 No download requests in the queue to start downloads for. | 2023-01-02 19:59:21.690 F.US.EPH23 [CBV] #1 | Reloading chart. | 2023-01-02 19:59:21.691 HD Request # 4 | Decompressing data. | 2023-01-02 19:59:21.808 F.US.EPH23 [CBV] 1 Min #12 | Reloading chart. | 2023-01-02 19:59:21.962 F.US.EPH23/F.US.MESH23 [CBV] Renko 4t #14 | Reloading chart. | 2023-01-02 19:59:21.997 F.US.EPH23 [CBV] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:22.098 HD Request # 4 | Receiving Intraday data for ADR-NYSE starting at 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:22.201 F.US.EPH23 [CBV] 5 Min #3 | Reloading chart. | 2023-01-02 19:59:22.202 F.US.EPH23 [CBV] 1 Min #11 | Reloading chart. | 2023-01-02 19:59:22.402 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:22.000000. | 2023-01-02 19:59:22.424 Loading market depth data. | 2023-01-02 19:59:22.565 Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:22.565 Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:22.697 Loading market depth data. | 2023-01-02 19:59:22.752 Loaded depth data records for F.US.EPH23 2022-12-27 from 00:00:00.000000 to 00:00:00.000000. | 2023-01-02 19:59:22.753 F.US.EPH23 [CBV] 1 Min #12 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:22.777 Socket (4) | CloseSocket call. | 2023-01-02 19:59:22.928 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:22.928 F.US.EPH23 [CBV] Renko 4t #10 | Reloading chart. | 2023-01-02 19:59:22.965 Loaded depth data records for F.US.EPH23 2022-12-28 from 2022-12-28 10:23:08.485000 to 2022-12-28 10:50:21.000000. | 2023-01-02 19:59:22.972 Socket (4) | Socket gracefully closed by remote side. | 2023-01-02 19:59:23.106 Socket (4) | Closed. | 2023-01-02 19:59:23.106 Historical data download thread signaled to stop. | 2023-01-02 19:59:23.118 HD Request # 4 | Received 139049 Intraday data records from 2022-12-28 10:50:21.000000 to 2022-12-30 17:59:59.000000 (2.3 days) and wrote 139048 records for ADR-NYSE | 2023-01-02 19:59:23.119 HD Request # 4 | Completion time: 3s. | 2023-01-02 19:59:23.142 HD Request # 4 | Intraday data download complete for ADR-NYSE. Unique request ID: 4 | 2023-01-02 19:59:23.142 Removing historical data download ID 4. | 2023-01-02 19:59:23.142 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:23.142 Triggering next historical data download in queue. | 2023-01-02 19:59:23.144 Historical data for ADR-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:23.144 F.US.EPH23 [CBV] 1 Min #11 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.198 HD Request # 5 | Downloading Intraday chart data for F.US.MESH23 to the file F.US.MESH23.scid. Service: cme | 2023-01-02 19:59:23.227 HD Request # 5 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.229000 | 2023-01-02 19:59:23.228 HD Request # 5 | Using server: ds26.sierracharts.com port 10150 | 2023-01-02 19:59:23.228 F.US.ENQH23 [CBV] Renko 20t #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-02 19:59:23.265 Socket (1) | Creating socket. | 2023-01-02 19:59:23.275 Socket (1) | New receive buffer size: 5242880 | 2023-01-02 19:59:23.275 Socket (1) | Connecting to IP: 142.215.17.188. | 2023-01-02 19:59:23.275 F.US.ENQH23 [CBV] Renko 20t #2 | Reloading chart. | 2023-01-02 19:59:23.288 F.US.EPH23 [CBV] 5 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.334 F.US.EPH23 [CBV] 30 Min #13 | Reloading chart. | 2023-01-02 19:59:23.381 HD Request # 5 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:23.432 HD Request # 5 | Sending historical data logon request message. | 2023-01-02 19:59:23.432 F.US.ENQH23 [CBV] Renko 20t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.760 F.US.EPH23 [CBV] 30 Min #13 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:23.895 F.US.ENQH23 [CBV] Renko 20t #2 | Reloading chart. | 2023-01-02 19:59:23.945 HD Request # 5 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: MESH23 | 2023-01-02 19:59:24.031 HD Request # 5 | Decompressing data. | 2023-01-02 19:59:24.100 HD Request # 5 | Receiving Intraday data for F.US.MESH23 starting at 2022-12-28 10:50:21.223000 | 2023-01-02 19:59:24.179 Added historical Intraday data request for F.US.ENQH23 to the queue. | 2023-01-02 19:59:24.259 Intraday data recording state for symbol F.US.ENQH23 is set to download 'Pending'. | 2023-01-02 19:59:24.259 Triggering next historical data download in queue. | 2023-01-02 19:59:24.259 F.US.ENQH23 [CBV][M] Renko 20t #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:24.261 HD Request # 5 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:21.450000. | 2023-01-02 19:59:24.407 Socket (1) | CloseSocket call. | 2023-01-02 19:59:29.181 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:29.181 Historical data download thread signaled to stop. | 2023-01-02 19:59:29.185 HD Request # 5 | Received 1319561 Intraday data records from 2022-12-28 10:50:21.223000 to 2023-01-02 19:59:39.550007 (5.4 days) and wrote 1319559 records for F.US.MESH23 | 2023-01-02 19:59:29.186 HD Request # 5 | Completion time: 6s. | 2023-01-02 19:59:29.194 HD Request # 5 | Intraday data download complete for F.US.MESH23. Unique request ID: 5 | 2023-01-02 19:59:29.194 Removing historical data download ID 5. | 2023-01-02 19:59:29.194 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:29.194 Triggering next historical data download in queue. | 2023-01-02 19:59:29.194 Historical data for F.US.MESH23 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:29.194 HD Request # 6 | Downloading Intraday chart data for F.US.EPH23 to the file F.US.EPH23.scid. Service: cme | 2023-01-02 19:59:29.194 HD Request # 6 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:29.194 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2023-01-02 19:59:29.194 Socket (2) | Creating socket. | 2023-01-02 19:59:29.256 Socket (2) | New receive buffer size: 5242880 | 2023-01-02 19:59:29.256 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-01-02 19:59:29.256 Socket (1) | Socket gracefully closed by remote side. | 2023-01-02 19:59:29.259 Socket (1) | Closed. | 2023-01-02 19:59:29.260 HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:29.460 HD Request # 6 | Sending historical data logon request message. | 2023-01-02 19:59:29.460 F.US.EPH23 [CBV][M] 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:29.553 F.US.EPH23 [CBV][M] 30 Min #4 | Reloading chart. | 2023-01-02 19:59:29.586 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: ESH23 | 2023-01-02 19:59:30.094 HD Request # 6 | Decompressing data. | 2023-01-02 19:59:30.236 HD Request # 6 | Receiving Intraday data for F.US.EPH23 starting at 2022-12-28 10:50:21.000000 | 2023-01-02 19:59:30.438 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:21.478000. | 2023-01-02 19:59:30.765 Socket (2) | CloseSocket call. | 2023-01-02 19:59:40.452 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:40.452 Historical data download thread signaled to stop. | 2023-01-02 19:59:40.455 HD Request # 6 | Received 1992199 Intraday data records from 2022-12-28 10:50:21.000000 to 2023-01-02 19:59:44.007002 (5.4 days) and wrote 1992198 records for F.US.EPH23 | 2023-01-02 19:59:40.456 HD Request # 6 | Completion time: 11s. | 2023-01-02 19:59:40.462 HD Request # 6 | Intraday data download complete for F.US.EPH23. Unique request ID: 6 | 2023-01-02 19:59:40.462 Removing historical data download ID 6. | 2023-01-02 19:59:40.462 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:40.462 Triggering next historical data download in queue. | 2023-01-02 19:59:40.462 Historical data for F.US.EPH23 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:40.462 HD Request # 7 | Downloading Intraday chart data for F.US.ENQH23 to the file F.US.ENQH23.scid. Service: cme | 2023-01-02 19:59:40.462 HD Request # 7 | Download start date-time: 2022-12-28 10:50:21.000000. File last date-time: 2022-12-28 10:50:21.315000 | 2023-01-02 19:59:40.463 HD Request # 7 | Using server: ds26.sierracharts.com port 10150 | 2023-01-02 19:59:40.463 Socket (1) | Creating socket. | 2023-01-02 19:59:40.464 Socket (1) | New receive buffer size: 5242880 | 2023-01-02 19:59:40.464 Socket (1) | Connecting to IP: 142.215.17.188. | 2023-01-02 19:59:40.464 Socket (2) | Socket gracefully closed by remote side. | 2023-01-02 19:59:40.539 Socket (2) | Closed. | 2023-01-02 19:59:40.539 HD Request # 7 | Setting DTC encoding to Binary VLS | 2023-01-02 19:59:40.597 HD Request # 7 | Sending historical data logon request message. | 2023-01-02 19:59:40.597 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-12-28 10:50:21. Record interval: 0. Symbol: NQH23 | 2023-01-02 19:59:40.661 HD Request # 7 | Decompressing data. | 2023-01-02 19:59:40.726 HD Request # 7 | Receiving Intraday data for F.US.ENQH23 starting at 2022-12-28 10:50:21.315000 | 2023-01-02 19:59:40.851 HD Request # 7 | Timestamp of first Intraday data file record written: 2022-12-28 10:50:21.470000. | 2023-01-02 19:59:41.103 Socket (1) | CloseSocket call. | 2023-01-02 19:59:44.234 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 19:59:44.234 Historical data download thread signaled to stop. | 2023-01-02 19:59:44.239 HD Request # 7 | Received 1116653 Intraday data records from 2022-12-28 10:50:21.315000 to 2023-01-02 19:59:51.651001 (5.4 days) and wrote 1116652 records for F.US.ENQH23 | 2023-01-02 19:59:44.240 HD Request # 7 | Completion time: 4s. | 2023-01-02 19:59:44.250 HD Request # 7 | Intraday data download complete for F.US.ENQH23. Unique request ID: 7 | 2023-01-02 19:59:44.250 Removing historical data download ID 7. | 2023-01-02 19:59:44.250 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2023-01-02 19:59:44.250 Triggering next historical data download in queue. | 2023-01-02 19:59:44.250 Historical data for F.US.ENQH23 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-01-02 19:59:44.250 No download requests in the queue to start downloads for. | 2023-01-02 19:59:44.250 Socket (1) | Socket gracefully closed by remote side. | 2023-01-02 19:59:44.300 Socket (1) | Closed. | 2023-01-02 19:59:44.300 F.US.EPH23 [CBV][M] 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-02 19:59:45.542 Chart #1 has tagged chart #10 for full recalculation. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.065 Chart #1 has tagged chart #14 for full recalculation. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.065 F.US.EPH23 [CBV][M] Renko 4t #10 | Performing a full recalculation because it has been tagged. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.122 F.US.EPH23/F.US.MESH23 [CBV][M] Renko 4t #14 | Performing a full recalculation because it has been tagged. Chartbook: spx odte.Cht | 2023-01-02 19:59:53.151 CQG WebAPI | Connecting to server api.cqg.com | 2023-01-02 20:01:11.510 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-02 20:01:11.510 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-01-02 20:01:11.735 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-01-02 20:01:11.736 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-01-02 20:01:11.736 CQG WebSocket | Opening WebSocket. | 2023-01-02 20:01:11.835 CQG WebSocket | Sending WebSocket handshake. | 2023-01-02 20:01:11.835 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-02 20:01:12.351 CQG WebSocket | Server header | Connection: upgrade | 2023-01-02 20:01:12.351 CQG WebSocket | Server header | Sec-WebSocket-Accept: 2WYzTGlmrTRfeU4QY5SfR2iGvDc= | 2023-01-02 20:01:12.351 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-02 20:01:12.351 CQG WebSocket | Server header | Upgrade: websocket | 2023-01-02 20:01:12.351 CQG WebSocket | Server header | | 2023-01-02 20:01:12.351 CQG WebSocket | Web socket state is now open. | 2023-01-02 20:01:12.351 CQG WebAPI | WebSocket connected. | 2023-01-02 20:01:12.351 CQG WebAPI | Sending market data logon message. | 2023-01-02 20:01:12.351 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-01-02 20:01:12.463 CQG WebSocket socket (1) | CloseSocket call. | 2023-01-02 20:01:12.476 CQG WebAPI | Disconnected. | 2023-01-02 20:01:12.476 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-01-02 20:01:12.476 CQG WebSocket | WebSocket closed. | 2023-01-02 20:01:12.476 CQG WebAPI | WebSocket closed. | 2023-01-02 20:01:12.476 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-02 20:01:12.476 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-01-02 20:01:12.476 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 20:01:12.477 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-02 20:03:38.667 CQG WebSocket socket (1) | Closed. | 2023-01-02 20:03:38.667 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-01-02 20:04:08.671 CQG WebAPI | Connecting to server api.cqg.com | 2023-01-02 20:04:36.308 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-02 20:04:36.308 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-01-02 20:04:36.308 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2023-01-02 20:04:36.308 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. | 2023-01-02 20:04:36.308 CQG WebSocket | Opening WebSocket. | 2023-01-02 20:04:36.411 CQG WebSocket | Sending WebSocket handshake. | 2023-01-02 20:04:36.411 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-02 20:04:36.719 CQG WebSocket | Server header | Connection: upgrade | 2023-01-02 20:04:36.719 CQG WebSocket | Server header | Sec-WebSocket-Accept: 8LHKG+Sjllswwu+eSsiJxPjC0A4= | 2023-01-02 20:04:36.719 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-02 20:04:36.719 CQG WebSocket | Server header | Upgrade: websocket | 2023-01-02 20:04:36.719 CQG WebSocket | Server header | | 2023-01-02 20:04:36.719 CQG WebSocket | Web socket state is now open. | 2023-01-02 20:04:36.719 CQG WebAPI | WebSocket connected. | 2023-01-02 20:04:36.719 CQG WebAPI | Sending market data logon message. | 2023-01-02 20:04:36.719 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-01-02 20:04:36.840 CQG WebSocket socket (1) | CloseSocket call. | 2023-01-02 20:04:36.853 CQG WebAPI | Disconnected. | 2023-01-02 20:04:36.853 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-01-02 20:04:36.853 CQG WebSocket | WebSocket closed. | 2023-01-02 20:04:36.853 CQG WebAPI | WebSocket closed. | 2023-01-02 20:04:36.853 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-02 20:04:36.853 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-01-02 20:04:36.853 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-01-02 20:04:36.853 CQG WebAPI | Connecting to server api.cqg.com | 2023-01-02 20:04:50.732 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-01-02 20:04:50.732 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2023-01-02 20:04:50.732 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2023-01-02 20:04:50.732 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.17. | 2023-01-02 20:04:50.732 CQG WebSocket | Opening WebSocket. | 2023-01-02 20:04:50.834 CQG WebSocket | Sending WebSocket handshake. | 2023-01-02 20:04:50.834 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-01-02 20:04:51.122 CQG WebSocket | Server header | Connection: upgrade | 2023-01-02 20:04:51.122 CQG WebSocket | Server header | Sec-WebSocket-Accept: geG8ZHC/kacQEXEWZS+ED98BkBE= | 2023-01-02 20:04:51.122 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2023-01-02 20:04:51.122 CQG WebSocket | Server header | Upgrade: websocket | 2023-01-02 20:04:51.122 CQG WebSocket | Server header | | 2023-01-02 20:04:51.122 CQG WebSocket | Web socket state is now open. | 2023-01-02 20:04:51.122 CQG WebAPI | WebSocket connected. | 2023-01-02 20:04:51.122 CQG WebAPI | Sending market data logon message. | 2023-01-02 20:04:51.122 CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2023-01-02 20:04:51.243 CQG WebSocket socket (2) | CloseSocket call. | 2023-01-02 20:04:51.257 CQG WebAPI | Disconnected. | 2023-01-02 20:04:51.257 CQG WebAPI | Not reconnecting due to connection error condition. | 2023-01-02 20:04:51.257 CQG WebSocket | WebSocket closed. | 2023-01-02 20:04:51.257 CQG WebAPI | WebSocket closed. | 2023-01-02 20:04:51.257 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-01-02 20:04:51.257 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2023-01-02 20:04:51.257 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-02 20:04:51.257 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-02 20:06:38.700 CQG WebSocket socket (1) | Closed. | 2023-01-02 20:06:38.700 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2023-01-02 20:07:08.711 CQG WebSocket socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-01-02 20:07:08.711 CQG WebSocket socket (2) | Closed. | 2023-01-02 20:07:08.711 CQG WebSocket socket (2) | Deleting network socket now after delay. | 2023-01-02 20:08:08.725 |
| [2023-01-05 16:23:09] |
| Sierra_Chart Engineering - Posts: 17266 |
|
Your broker will need to help you with this. That error message comes from CQG. In the meantime: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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