Support Board
Date/Time: Tue, 26 Nov 2024 20:29:54 +0000
Intraday data download
View Count: 1094
| [2014-06-02 16:37:33] |
| M5amhan - Posts: 468 |
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Hi There is a problem I have had for a while with SC.. If I don't get to the computer until after the market opens, my intraday charts do not load correctly. The data starts loading at whenever time I click the symbol so for example if I open up SC at 10:00 and click an intraday chart it says "download failed" and starts the current candlestick at 10:00 with the previous candle being yesterday's close. I have attached a pic and the message log. When I click delete and download data it loads correctly but is very time consuming to go through 200 symbols and do this whenever I am a bit late. HD Request # 243 - Downloading Intraday chart data for CBS to the file CBS.scid. Service: tda | 2014-06-02 11:30:48
HD Request # 243 - Download start Date-Time: 2014-05-30 19:00:08.0 | 2014-06-02 11:30:48 HD Request # 243 - Requesting 3 days of historical Minute data. | 2014-06-02 11:30:48 HD Request # 243 - Error downloading historical Intraday data for CBS. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-06-02 11:30:48 HD Request # 243 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CBS | 2014-06-02 11:30:48 HD Request # 243 - Receiving Intraday data for CBS starting at 2014-06-02 11:21:33 | 2014-06-02 11:30:48 HD Request # 243 - Timestamp of first Intraday data file record written: 2014-06-02 11:21:33 | 2014-06-02 11:30:48 Added 336 Time and Sales records to Intraday data file for CBS after download. | 2014-06-02 11:30:48 HD Request # 243 - Intraday download COMPLETE for CBS. Completion time: 0s | 2014-06-02 11:30:48 Real-time Intraday chart data file updates started for CBS | 2014-06-02 11:30:48 Thanks for any help you can give |
 CBS 5 Min #1 41792.689.png / V - Attached On 2014-06-02 16:37:27 UTC - Size: 56.57 KB - 325 views |
| [2014-06-02 16:53:35] |
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This is a TD Ameritrade problem: HD Request # 243 - Error downloading historical Intraday data for CBS. Data acquisition failed for 1 of 1 requests.Error retrieving data. | 2014-06-02 11:30:48 We cannot offer any help with this other than to recommend you change your Sierra Chart package to 3 and use the latest Sierra Chart prerelease. In the latest prerelease, both the Historical Daily and Intraday data is downloaded from Sierra Chart Historical Data service. Previously only the Daily data was. This is going to be the most reliable solution. Otherwise, we expect this to be an ongoing problem with TD Ameritrade. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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