Support Board
Date/Time: Sat, 30 Nov 2024 02:54:21 +0000
I have paid my account in full but still have a 10 minute delayed chart?
View Count: 419
| [2023-01-04 01:46:31] |
| User280059 - Posts: 14 |
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What is the problem with my payment? Do I need to do something else? I spent the entire day trying to download the charts so that I could be on time but to no avail. So here I am again with a fully paid for charting package but for some reason I am on a delayed chart. I misunderstood the amount to be paid but all is paid now. What else do I need to do to get my charts on time? I am trying to use Sierra Charts so that I can trade Ninja Trader (DOM only) for Apex Trader live funded account. However, I am now 10 minutes late and am consistently behind time. Please change my charts to regular timing and allow me to get back to work or let me know what I need to do. Thank you.
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| [2023-01-04 02:37:38] |
| Sierra_Chart Engineering - Posts: 17267 |
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This is the issue: Verified trading account ending date: 2022-12-31 | ---- The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-04 02:37:48
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