Support Board
Date/Time: Sat, 30 Nov 2024 01:00:26 +0000
Rename Tab pop-window window is not visible but takes over mouse focus
View Count: 360
| [2023-01-03 21:25:29] |
| aviat72 - Posts: 36 |
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I have a chartbook with a dozen plus tabs. The charts are maximized and I switch tabs to see different charts. All charts are in the main SC window. The main SC window is maximized. When I right click on a tab and select the rename option, I lose mouse control. The chart still updates. I figured out that when you press rename there is a window which pops up where you can update the name. However the window seems to get hidden when SC is in full-screen. So the focus is stuck on the window where we rename the chart, but that window is not visible. I had to kill the SC process a few times before I figured out what was happening; running the main window in the non-maximized mode is how I identified the focus issue. |
| [2023-01-04 05:45:58] |
| aviat72 - Posts: 36 |
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Additional context: The tab whose name I was trying to change was the rightmost, and the chartbook had more tabs than what could be visible (it had tab scroll arrows). I do not face the issue when working with a Chartbook with three chart tabs. |
| [2023-01-04 20:26:04] |
| Sierra_Chart Engineering - Posts: 17266 |
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We will check on this but we are not able to reproduce this even with the conditions described in post #2: However the window seems to get hidden when SC is in full-screen. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-04 20:26:20
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| [2023-01-06 01:38:51] |
| aviat72 - Posts: 36 |
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I have a workaround so it is not very urgent. It was just that it was a weird situation to see the charts updating, the mouse moving but not knowing what to do since the window was not visible. |
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