Support Board
Date/Time: Sat, 30 Nov 2024 02:48:14 +0000
Real Data
View Count: 319
| [2023-01-03 18:02:16] |
| User701018 - Posts: 12 |
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Hi, My all charts are stuck .I'm connecting to the sierra realtime data, but i'm not connecting to the real account now. Do I have an option to get the data without a live trading account? Thanks, Galit |
| [2023-01-03 18:21:16] |
| Sierra_Chart Engineering - Posts: 17267 |
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We will have someone follow up with you about this. Who is your futures broker?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-03 19:10:14] |
| SC Support - Posts: 1896 |
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<this thread is now private> Are you with Gain Capital? We have reached out to Akiva for his help in verifying your Non-Professional status (so you can have the discount Non-Professional Real-time Data Exchange Fees) At this time we don't have a technical means to verify a Futures Trading Account at Gain Capital, this means that although a client with a Futures Trading Account there should be satisfying the CME Requirement of having a Futures Trading Account in order to get the discounted Non-Professional Exchange Fees, we are not able to facilitate this. Again its because we don't have a technical means of verifying the Futures Trading Account there. These are our fixes: (a) Easy Solution to CME Funded Trading Account Requirement (b) you can also provide us with a .pdf statement for this month from your Futures Trading Account at Gain Capital, this statement should include at least 1 CME Group Futures Trade. |
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