Support Board
Date/Time: Sat, 30 Nov 2024 02:35:22 +0000
EU intraday charts not updating past 12/31
View Count: 390
| [2023-01-03 14:16:12] |
| User300096 - Posts: 8 |
|
Only having a problem with this symbol. The historical daily charts are up to date, but intraday charts will not load past 12/31. Tried deleting/redownloading data, using symbol on other chartbooks but no avail. Please help! This is my support log: Triggering next historical data download in queue. | 2023-01-03 09:08:25.990 No download requests in the queue to start downloads for. | 2023-01-03 09:08:25.990 Socket (3) | Socket gracefully closed by remote side. | 2023-01-03 09:08:25.997 Socket (3) | Closed. | 2023-01-03 09:08:25.997 F.US.EU6H23 [CBV] Daily #1 | Reloading chart. | 2023-01-03 09:08:38.634 F.US.EU6H23 [CBV] Daily #1 | Performing continuous chart historical Daily data download for symbol F.US.EU6H23 starting at last date in file. | 2023-01-03 09:08:38.670 Added historical Daily data request for F.US.EU6H23 to the queue. | 2023-01-03 09:08:38.670 Triggering next historical data download in queue. | 2023-01-03 09:08:38.670 F.US.EU6H23 [CBV] Daily #1 | Waiting for historical downloads to complete with the IDs: 12, | 2023-01-03 09:08:39.138 F.US.EU6H23 [CBV] 60 Min #2 | Reloading chart. | 2023-01-03 09:08:39.146 F.US.EU6H23 [CBV] 60 Min #2 | Waiting for historical downloads to complete with the IDs: 12, | 2023-01-03 09:08:39.158 F.US.EU6H23 15 Min #3 | Reloading chart. | 2023-01-03 09:08:39.166 F.US.EU6H23 5 Min #4 | Reloading chart. | 2023-01-03 09:08:39.170 Mapping F.US.EU6H23 to 6EH23. Service code: cme | 2023-01-03 09:08:39.175 HD Request # 12 | Downloading Historical Daily chart data for F.US.EU6H23. Starting date: 2022-12-28. Service: cqg | 2023-01-03 09:08:39.176 F.US.EU6H23 15 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-03 09:08:39.177 F.US.EU6H23 5 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-03 09:08:39.181 SC Data - All Services | Starting real-time market data updates for: F.US.EU6H23 (6EH23). ID: 5 Service code: cme | 2023-01-03 09:08:39.667 CQG WebAPI | Sending symbol resolution request for F.US.EU6H23. ID: 382521 | 2023-01-03 09:08:39.667 SC Data - All Services | Requesting security definition data for: F.US.EU6H23 (6EH23). ID: 5 | 2023-01-03 09:08:39.667 Added historical Intraday data request for F.US.EU6H23 to the queue. | 2023-01-03 09:08:39.668 Intraday data recording state for symbol F.US.EU6H23 is set to download 'Pending'. | 2023-01-03 09:08:39.668 Triggering next historical data download in queue. | 2023-01-03 09:08:39.668 Delaying start of download for F.US.EU6H23. | 2023-01-03 09:08:39.674 CQG WebAPI | Received symbol resolution report for symbol F.US.EU6H23. Search Symbol: F.US.EU6H23. Request ID: 382521. Contract ID: 3. | 2023-01-03 09:08:39.688 SC Data - All Services | Received security definition for symbol F.US.EU6H23 | 2023-01-03 09:08:39.779 HD Request # 12 | Requesting historical Daily data for E6H23 starting at 2022-12-27. SC External HD service. | 2023-01-03 09:08:39.781 HD Request # 12 | Receiving historical Daily data for F.US.EU6H23 starting at 2022-12-28. | 2023-01-03 09:08:39.923 HD Request # 12 | Writing historical Daily data to the file F.US.EU6H23.dly. | 2023-01-03 09:08:39.923 HD Request # 12 | Bytes received: 243 | 2023-01-03 09:08:39.931 HD Request # 12 | Received 4 Daily data records from 2022-12-28 00:00:00 to 2022-12-30 00:00:00 (3.0 days) and wrote 3 records for F.US.EU6H23 | 2023-01-03 09:08:39.931 HD Request # 12 | Completion time: 0s. | 2023-01-03 09:08:39.931 HD Request # 12 | Daily data download complete for F.US.EU6H23. Unique request ID: 12 | 2023-01-03 09:08:39.931 Removing historical data download ID 12. | 2023-01-03 09:08:39.931 Triggering next historical data download in queue. | 2023-01-03 09:08:39.931 No download requests in the queue to start downloads for. | 2023-01-03 09:08:39.931 F.US.EU6H23 [CBV] 60 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-03 09:08:40.140 F.US.EU6H23 [CBV] 60 Min #2 | Reloading chart. | 2023-01-03 09:08:40.141 F.US.EU6H23 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-01-03 09:08:40.189 F.US.EU6H23 [CBV] Daily #1 | Reloading chart. | 2023-01-03 09:08:40.190 F.US.EU6H23 [CBV] 60 Min #2 | Reloading chart. | 2023-01-03 09:08:41.448 F.US.EU6H23 [CBV] Daily #1 | Reloading chart. | 2023-01-03 09:08:41.504 Restarting the loading process. | 2023-01-03 09:08:43.271 HD Request # 13 | Downloading Intraday chart data for F.US.EU6H23 to the file F.US.EU6H23.scid. Service: cme | 2023-01-03 09:08:44.826 HD Request # 13 | Download start date-time: 2023-01-03 09:07:00.000000. File last date-time: 2023-01-03 09:07:00.000000 | 2023-01-03 09:08:44.827 HD Request # 13 | Using server: ds26.sierracharts.com port 10150 | 2023-01-03 09:08:44.827 Socket (2) | Creating socket. | 2023-01-03 09:08:44.827 Socket (2) | New receive buffer size: 5242880 | 2023-01-03 09:08:44.827 Socket (2) | Connecting to IP: 142.215.17.188. | 2023-01-03 09:08:44.827 HD Request # 13 | Setting DTC encoding to Binary VLS | 2023-01-03 09:08:44.863 HD Request # 13 | Sending historical data logon request message. | 2023-01-03 09:08:44.863 HD Request # 13 | Requesting Intraday data. Start date-time: 2023-01-03 09:07:00. Record interval: 60. Symbol: 6EH23 | 2023-01-03 09:08:44.878 HD Request # 13 | Decompressing data. | 2023-01-03 09:08:44.892 HD Request # 13 | Receiving Intraday data for F.US.EU6H23 starting at 2023-01-03 09:07:00.153000 | 2023-01-03 09:08:44.893 Socket (2) | CloseSocket call. | 2023-01-03 09:08:44.894 Historical data download thread signaled to stop. | 2023-01-03 09:08:44.894 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-03 09:08:44.894 HD Request # 13 | Timestamp of first Intraday data file record written: 2023-01-03 09:07:00.153000. | 2023-01-03 09:08:44.894 HD Request # 13 | Received 2 Intraday data records from 2023-01-03 09:07:00.153000 to 2023-01-03 09:08:02.479000 (62.3 seconds) and wrote 2 records for F.US.EU6H23 | 2023-01-03 09:08:44.894 HD Request # 13 | Completion time: 0s. | 2023-01-03 09:08:44.895 HD Request # 13 | Intraday data download complete for F.US.EU6H23. Unique request ID: 13 | 2023-01-03 09:08:44.895 Removing historical data download ID 13. | 2023-01-03 09:08:44.895 Real-time Intraday chart data file updates started for F.US.EU6H23 | 2023-01-03 09:08:44.895 Opened cached Intraday file: C:\SierraChart\Data\F.US.EU6H23.scid. Thread ID: 39376 | 2023-01-03 09:08:44.903 Intraday chart data file opened for F.US.EU6H23 | 2023-01-03 09:08:44.903 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2023-01-03 09:08:44.903 Triggering next historical data download in queue. | 2023-01-03 09:08:44.903 No download requests in the queue to start downloads for. | 2023-01-03 09:08:44.903 Socket (2) | Socket gracefully closed by remote side. | 2023-01-03 09:08:44.910 Socket (2) | Closed. | 2023-01-03 09:08:44.910 Added historical Intraday data request for F.US.EU6Z22 to the queue. | 2023-01-03 09:08:56.045 Triggering next historical data download in queue. | 2023-01-03 09:08:56.045 Added historical Daily data request for F.US.EU6Z22 to the queue. | 2023-01-03 09:08:56.045 Triggering next historical data download in queue. | 2023-01-03 09:08:56.045 Added historical Intraday data request for F.US.EU6H23 to the queue. | 2023-01-03 09:08:56.049 Intraday data recording state for symbol F.US.EU6H23 is set to download 'Pending'. | 2023-01-03 09:08:56.049 Added historical Daily data request for F.US.EU6H23 to the queue. | 2023-01-03 09:08:56.049 Mapping F.US.EU6Z22 to 6EZ22. Service code: cme | 2023-01-03 09:08:56.049 HD Request # 14 | Downloading Intraday chart data for F.US.EU6Z22 to the file F.US.EU6Z22.scid. Service: cme | 2023-01-03 09:08:56.049 Reloading all charts with filename: F.US.EU6Z22.scid | 2023-01-03 09:08:56.050 HD Request # 14 | Download start date-time: 2022-09-06 20:00:00.000000. File last date-time: 00:00:00.000000 | 2023-01-03 09:08:56.051 HD Request # 14 | Using server: ds23.sierracharts.com port 10149 | 2023-01-03 09:08:56.051 HD Request # 15 | Downloading Historical Daily chart data for F.US.EU6Z22. Starting date: 1973-01-03. Service: cqg | 2023-01-03 09:08:56.051 Socket (2) | Creating socket. | 2023-01-03 09:08:56.051 Socket (2) | New receive buffer size: 5242880 | 2023-01-03 09:08:56.051 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-01-03 09:08:56.051 HD Request # 14 | Setting DTC encoding to Binary VLS | 2023-01-03 09:08:56.094 HD Request # 14 | Sending historical data logon request message. | 2023-01-03 09:08:56.094 HD Request # 14 | Requesting Intraday data. Start date-time: 2022-09-06 20:00:00. Record interval: 60. Symbol: 6EZ22 | 2023-01-03 09:08:56.639 HD Request # 15 | Requesting historical Daily data for E6Z22 starting at 1973-01-02. SC External HD service. | 2023-01-03 09:08:56.654 HD Request # 14 | Decompressing data. | 2023-01-03 09:08:56.697 HD Request # 15 | Receiving historical Daily data for F.US.EU6Z22 starting at 2017-12-05. | 2023-01-03 09:08:56.769 HD Request # 15 | Writing historical Daily data to the file F.US.EU6Z22.dly. | 2023-01-03 09:08:56.769 HD Request # 15 | Bytes received: 66422 | 2023-01-03 09:08:56.780 HD Request # 15 | Received 1270 Daily data records from 2017-12-05 00:00:00 to 2022-12-19 00:00:00 (5.0years) and wrote 1270 records for F.US.EU6Z22 | 2023-01-03 09:08:56.780 HD Request # 15 | Completion time: 0s. | 2023-01-03 09:08:56.780 HD Request # 15 | Daily data download complete for F.US.EU6Z22. Unique request ID: 15 | 2023-01-03 09:08:56.780 Removing historical data download ID 15. | 2023-01-03 09:08:56.780 Triggering next historical data download in queue. | 2023-01-03 09:08:56.780 HD Request # 16 | Downloading Historical Daily chart data for F.US.EU6H23. Starting date: 1973-01-03. Service: cqg | 2023-01-03 09:08:56.780 HD Request # 16 | Requesting historical Daily data for E6H23 starting at 1973-01-02. SC External HD service. | 2023-01-03 09:08:57.378 HD Request # 16 | Receiving historical Daily data for F.US.EU6H23 starting at 2018-03-06. | 2023-01-03 09:08:57.493 HD Request # 16 | Writing historical Daily data to the file F.US.EU6H23.dly. | 2023-01-03 09:08:57.494 HD Request # 16 | Bytes received: 62681 | 2023-01-03 09:08:57.502 HD Request # 16 | Received 1217 Daily data records from 2018-03-06 00:00:00 to 2022-12-30 00:00:00 (4.8years) and wrote 1217 records for F.US.EU6H23 | 2023-01-03 09:08:57.502 HD Request # 16 | Completion time: 1s. | 2023-01-03 09:08:57.502 HD Request # 16 | Daily data download complete for F.US.EU6H23. Unique request ID: 17 | 2023-01-03 09:08:57.502 Removing historical data download ID 17. | 2023-01-03 09:08:57.502 Triggering next historical data download in queue. | 2023-01-03 09:08:57.502 No download requests in the queue to start downloads for. | 2023-01-03 09:08:57.502 F.US.EU6H23 [CBV][M] Daily #1 | Reloading chart. | 2023-01-03 09:08:57.512 HD Request # 14 | Receiving Intraday data for F.US.EU6Z22 starting at 2022-09-06 20:00:20.979000 | 2023-01-03 09:08:57.566 HD Request # 14 | Timestamp of first Intraday data file record written: 2022-09-06 20:00:20.979000. | 2023-01-03 09:09:14.738 Socket (2) | CloseSocket call. | 2023-01-03 09:09:44.427 Historical data download thread signaled to stop. | 2023-01-03 09:09:44.428 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-03 09:09:44.428 HD Request # 14 | Received 98746 Intraday data records from 2022-09-06 20:00:20.979000 to 2022-12-19 10:15:39.232000 (103.6 days) and wrote 98746 records for F.US.EU6Z22 | 2023-01-03 09:09:44.428 HD Request # 14 | Completion time: 48s. | 2023-01-03 09:09:44.428 HD Request # 14 | Intraday data download complete for F.US.EU6Z22. Unique request ID: 14 | 2023-01-03 09:09:44.428 Removing historical data download ID 14. | 2023-01-03 09:09:44.428 Real-time Intraday chart data file updates started for F.US.EU6Z22 | 2023-01-03 09:09:44.428 Opened cached Intraday file: C:\SierraChart\Data\F.US.EU6Z22.scid. Thread ID: 39376 | 2023-01-03 09:09:44.436 Intraday chart data file opened for F.US.EU6Z22 | 2023-01-03 09:09:44.436 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2023-01-03 09:09:44.436 Triggering next historical data download in queue. | 2023-01-03 09:09:44.436 HD Request # 17 | Downloading Intraday chart data for F.US.EU6H23 to the file F.US.EU6H23.scid. Service: cme | 2023-01-03 09:09:44.436 Reloading all charts with filename: F.US.EU6H23.scid | 2023-01-03 09:09:44.437 HD Request # 17 | Download start date-time: 2022-12-06 19:00:00.000000. File last date-time: 00:00:00.000000 | 2023-01-03 09:09:44.438 HD Request # 17 | Using server: ds26.sierracharts.com port 10150 | 2023-01-03 09:09:44.438 Socket (3) | Creating socket. | 2023-01-03 09:09:44.438 Socket (3) | New receive buffer size: 5242880 | 2023-01-03 09:09:44.438 Socket (3) | Connecting to IP: 142.215.17.188. | 2023-01-03 09:09:44.438 Socket (2) | Socket gracefully closed by remote side. | 2023-01-03 09:09:44.444 Socket (2) | Closed. | 2023-01-03 09:09:44.444 HD Request # 17 | Setting DTC encoding to Binary VLS | 2023-01-03 09:09:44.472 HD Request # 17 | Sending historical data logon request message. | 2023-01-03 09:09:44.472 F.US.EU6H23 [CBV][M] 60 Min #2 | Reloading chart. | 2023-01-03 09:09:44.483 Historical Intraday data request for F.US.EU6H23 matches current download and is queued for download since earlier data is requested. | 2023-01-03 09:09:44.486 Added historical Intraday data request for F.US.EU6H23 to the queue. | 2023-01-03 09:09:44.486 Triggering next historical data download in queue. | 2023-01-03 09:09:44.486 F.US.EU6H23 [CBV][M] 60 Min #2 | Waiting for historical downloads to complete with the IDs: 18, | 2023-01-03 09:09:44.500 F.US.EU6H23[M] 5 Min #4 | Reloading chart. | 2023-01-03 09:09:44.745 F.US.EU6H23[M] 5 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EU6H23.scid | 2023-01-03 09:09:44.753 F.US.EU6H23[M] 15 Min #3 | Reloading chart. | 2023-01-03 09:09:44.754 F.US.EU6H23[M] 15 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EU6H23.scid | 2023-01-03 09:09:44.757 HD Request # 17 | Requesting Intraday data. Start date-time: 2022-12-06 19:00:00. Record interval: 60. Symbol: 6EH23 | 2023-01-03 09:09:45.010 HD Request # 17 | Decompressing data. | 2023-01-03 09:09:45.025 HD Request # 17 | Receiving Intraday data for F.US.EU6H23 starting at 2022-12-06 19:20:16.842000 | 2023-01-03 09:09:45.157 Socket (3) | CloseSocket call. | 2023-01-03 09:09:45.417 Historical data download thread signaled to stop. | 2023-01-03 09:09:45.417 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-01-03 09:09:45.418 HD Request # 17 | Timestamp of first Intraday data file record written: 2022-12-06 19:20:16.842000. | 2023-01-03 09:09:45.418 HD Request # 17 | Received 21749 Intraday data records from 2022-12-06 19:20:16.842000 to 2023-01-03 09:09:00.070000 (27.6 days) and wrote 21749 records for F.US.EU6H23 | 2023-01-03 09:09:45.418 HD Request # 17 | Completion time: 1s. | 2023-01-03 09:09:45.419 HD Request # 17 | Intraday data download complete for F.US.EU6H23. Unique request ID: 16 | 2023-01-03 09:09:45.419 Removing historical data download ID 16. | 2023-01-03 09:09:45.419 Real-time Intraday chart data file updates started for F.US.EU6H23 | 2023-01-03 09:09:45.419 Opened cached Intraday file: C:\SierraChart\Data\F.US.EU6H23.scid. Thread ID: 39376 | 2023-01-03 09:09:45.425 Intraday chart data file opened for F.US.EU6H23 | 2023-01-03 09:09:45.425 HD Request # 17 | Enabling Intraday chart updating for symbol. | 2023-01-03 09:09:45.425 Triggering next historical data download in queue. | 2023-01-03 09:09:45.425 HD Request # 18 | Downloading Intraday chart data for F.US.EU6H23 to the file F.US.EU6H23.scid. Service: cme | 2023-01-03 09:09:45.426 HD Request # 18 | Download start date-time: 2022-11-30 19:00:00.000000. File last date-time: 2023-01-03 09:09:00.070000 | 2023-01-03 09:09:45.426 HD Request # 18 | Disabling Intraday chart updating for symbol. | 2023-01-03 09:09:45.426 HD Request # 18 | Using server: ds23.sierracharts.com port 10149 | 2023-01-03 09:09:45.426 Socket (2) | Creating socket. | 2023-01-03 09:09:45.426 Socket (2) | New receive buffer size: 5242880 | 2023-01-03 09:09:45.426 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-01-03 09:09:45.426 Socket (3) | Socket gracefully closed by remote side. | 2023-01-03 09:09:45.433 Socket (3) | Closed. | 2023-01-03 09:09:45.433 HD Request # 18 | Setting DTC encoding to Binary VLS | 2023-01-03 09:09:45.470 HD Request # 18 | Sending historical data logon request message. | 2023-01-03 09:09:45.470 HD Request # 18 | Requesting Intraday data. Start date-time: 2022-11-30 19:00:00. Record interval: 60. Symbol: 6EH23 | 2023-01-03 09:09:46.008 HD Request # 18 | Decompressing data. | 2023-01-03 09:09:46.094 HD Request # 18 | Receiving Intraday data for F.US.EU6H23 starting at 2022-11-30 19:02:14.536000 | 2023-01-03 09:09:47.906 HD Request # 18 | Truncating file to starting date-time of 2022-11-30 19:02:14.536. | 2023-01-03 09:09:47.906 Socket (2) | CloseSocket call. | 2023-01-03 09:09:54.863 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-01-03 09:09:54.863 Historical data download thread signaled to stop. | 2023-01-03 09:09:54.863 HD Request # 18 | Timestamp of first Intraday data file record written: 2022-11-30 19:02:14.536000. | 2023-01-03 09:09:54.863 HD Request # 18 | Received 23913 Intraday data records from 2022-11-30 19:02:14.536000 to 2023-01-03 09:09:00.070000 (33.6 days) and wrote 23913 records for F.US.EU6H23 | 2023-01-03 09:09:54.863 HD Request # 18 | Completion time: 9s. | 2023-01-03 09:09:54.864 HD Request # 18 | Intraday data download complete for F.US.EU6H23. Unique request ID: 18 | 2023-01-03 09:09:54.864 Removing historical data download ID 18. | 2023-01-03 09:09:54.864 Real-time Intraday chart data file updates started for F.US.EU6H23 | 2023-01-03 09:09:54.864 Opened cached Intraday file: C:\SierraChart\Data\F.US.EU6H23.scid. Thread ID: 39376 | 2023-01-03 09:09:54.870 Intraday chart data file opened for F.US.EU6H23 | 2023-01-03 09:09:54.870 HD Request # 18 | Enabling Intraday chart updating for symbol. | 2023-01-03 09:09:54.870 F.US.EU6H23 [CBV][M] 60 Min #2 | Flagging to reload Intraday data on download completion. | 2023-01-03 09:09:54.870 F.US.EU6H23[M] 15 Min #3 | Flagging to reload Intraday data on download completion. | 2023-01-03 09:09:54.870 F.US.EU6H23[M] 5 Min #4 | Flagging to reload Intraday data on download completion. | 2023-01-03 09:09:54.870 Triggering next historical data download in queue. | 2023-01-03 09:09:54.870 No download requests in the queue to start downloads for. | 2023-01-03 09:09:54.870 Socket (2) | Socket gracefully closed by remote side. | 2023-01-03 09:09:54.878 Socket (2) | Closed. | 2023-01-03 09:09:54.879 F.US.EU6H23 [CBV][M] 60 Min #2 | Reloading chart. | 2023-01-03 09:09:54.994 F.US.EU6H23[M] 15 Min #3 | Reloading chart. | 2023-01-03 09:09:55.244 F.US.EU6H23[M] 5 Min #4 | Reloading chart. | 2023-01-03 09:09:55.250 F.US.EU6H23[M] 15 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-03 09:09:55.255 F.US.EU6H23[M] 5 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-03 09:09:55.258 https://www.sierrachart.com/image.php?Image=1672755350635.png |
| [2023-01-03 14:54:40] |
| Sierra_Chart Engineering - Posts: 17267 |
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You are definitely getting current data: HD Request # 13 | Received 2 Intraday data records from 2023-01-03 09:07:00.153000 to 2023-01-03 09:08:02.479000 (62.3 seconds) and wrote 2 records for F.US.EU6H23 | 2023-01-03 09:08:44.894
Refer to this section and the next one: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings Also make sure the chart is scrolled to the very end. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-03 14:55:21
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