Support Board
Date/Time: Sat, 30 Nov 2024 02:33:14 +0000
Historical data for STATS does not load
View Count: 397
| [2023-01-02 14:55:07] |
| Hopeman - Posts: 166 |
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Hello, Excuse me! I am doing backtest with the spreadsheet system and what is my surprise that in the Stats graphs the ADV only loads until 10-5-2022 I have tried several configurations I have set the tik to 186 and tried to load by date or days loaded and the program is not able to download the required days! Do you know if it is possible to download historical data with the stats? I currently use Denail data feed through CQG, Would you be so kind to help me? Thank you |
| [2023-01-02 16:32:42] |
| Sierra_Chart Engineering - Posts: 17267 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-03 19:05:28] |
| Hopeman - Posts: 166 |
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Hi here is the log Software version: 2448 64-bit | 2023-01-03 20:13:00.495 Primary Thread ID: 46 | 2023-01-03 20:13:00.495 Usage end date: 2023-02-02 | 2023-01-03 20:13:00.495 Enabled for: Advanced Features 2. | 2023-01-03 20:13:00.495 Enabled for: Sierra Chart Historical Data Service. | 2023-01-03 20:13:00.495 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-03 20:13:00.495 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-03 20:13:00.495 Enabled for exchange2: CME | 2023-01-03 20:13:00.495 Enabled for exchange2: CFE | 2023-01-03 20:13:00.495 Enabled for exchange2: fairx_exchange.data | 2023-01-03 20:13:00.495 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-03 20:13:00.495 Current selected Data/Trading service: CQG WebAPI | 2023-01-03 20:13:00.495 Custom symbol settings values: disabled | 2023-01-03 20:13:00.495 Chart Update Interval: 500 | 2023-01-03 20:13:00.495 Intraday Data Storage Time Unit: 0 | 2023-01-03 20:13:00.495 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-01-03 20:13:00.495 2023-01-03 19:13:00 Local computer time in UTC | 2023-01-03 20:13:00.495 2023-01-03 20:13:00 Local computer time in SC Time Zone | 2023-01-03 20:13:00.495 2023-01-03 14:08:27 Server time in UTC | 2023-01-03 20:13:00.495 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-03 20:13:00.495 Program path: C:\SierraChart\ | 2023-01-03 20:13:00.495 Data Files path: Z:\Volumes\PCIe OSX\SC\Data\ | 2023-01-03 20:13:00.495 OS Version Number: 6.1 | 2023-01-03 20:13:00.495 Locale Setting: C | 2023-01-03 20:13:00.495 DLLs: UserContributedStudies_64.dll, VIX_64.dll | 2023-01-03 20:13:00.497 Allowed protected custom studies: | 2023-01-03 20:13:00.497 Crash reporter started: true | 2023-01-03 20:13:00.497 ADV-SP[M] 3 Min #2 | Reloading chart. | 2023-01-03 20:13:28.542 Chart #2 has tagged chart #3 for full recalculation. Chartbook: AUTO trading.Cht | 2023-01-03 20:13:31.294 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: AUTO trading.Cht | 2023-01-03 20:13:31.721 ADV-SP[M] 3 Min #2 | Chart Settings have been synchronized between Destination chart number #3 and Source data chart number #2. Performing a chart reload of Source data chart. Chartbook: AUTO trading.Cht | 2023-01-03 20:13:31.726 ADV-SP[M] 3 Min #2 | Reloading chart. | 2023-01-03 20:13:31.727 Chart #2 has tagged chart #3 for full recalculation. Chartbook: AUTO trading.Cht | 2023-01-03 20:13:31.973 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: AUTO trading.Cht | 2023-01-03 20:13:32.221 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | Reloading chart. | 2023-01-03 20:14:21.277 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-03 20:14:29.288 ADV-SP[M] 3 Min #2 | Chart Settings have been synchronized between Destination chart number #3 and Source data chart number #2. Performing a chart reload of Source data chart. Chartbook: AUTO trading.Cht | 2023-01-03 20:14:29.306 ADV-SP[M] 3 Min #2 | Reloading chart. | 2023-01-03 20:14:29.307 ADV-SP[M] 3 Min #2 | Reloading chart. | 2023-01-03 20:14:29.712 Chart #2 has tagged chart #3 for full recalculation. Chartbook: AUTO trading.Cht | 2023-01-03 20:14:32.066 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: AUTO trading.Cht | 2023-01-03 20:14:32.278 Chart #2 has tagged chart #3 for full recalculation. Chartbook: AUTO trading.Cht | 2023-01-03 20:14:32.504 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: AUTO trading.Cht | 2023-01-03 20:14:32.777 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | Reloading chart. | 2023-01-03 20:15:04.346 ADV-SP[M] 3 Min #2 | Reloading chart. | 2023-01-03 20:15:11.097 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-03 20:15:12.367 Chart #2 has tagged chart #3 for full recalculation. Chartbook: AUTO trading.Cht | 2023-01-03 20:15:13.902 F.US.EPH23/F.US.MESH23[M] 3 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: AUTO trading.Cht | 2023-01-03 20:15:14.347 Date Time Of Last Edit: 2023-01-03 19:16:01
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| [2023-01-03 20:39:20] |
| Sierra_Chart Engineering - Posts: 17267 |
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We do not see any re-download of historical data for this symbol: ADV-SP Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-03 20:39:27
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| [2023-01-03 20:46:49] |
| Hopeman - Posts: 166 |
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Software version: 2448 64-bit | 2023-01-03 21:43:02.545 Primary Thread ID: 46 | 2023-01-03 21:43:02.545 Usage end date: 2023-02-02 | 2023-01-03 21:43:02.545 Enabled for: Advanced Features 2. | 2023-01-03 21:43:02.545 Enabled for: Sierra Chart Historical Data Service. | 2023-01-03 21:43:02.545 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-03 21:43:02.545 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-03 21:43:02.545 Enabled for exchange2: CME | 2023-01-03 21:43:02.545 Enabled for exchange2: CFE | 2023-01-03 21:43:02.545 Enabled for exchange2: fairx_exchange.data | 2023-01-03 21:43:02.545 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-01-03 21:43:02.545 Current selected Data/Trading service: CQG WebAPI | 2023-01-03 21:43:02.545 Custom symbol settings values: disabled | 2023-01-03 21:43:02.545 Chart Update Interval: 500 | 2023-01-03 21:43:02.545 Intraday Data Storage Time Unit: 0 | 2023-01-03 21:43:02.545 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-01-03 21:43:02.545 2023-01-03 20:43:02 Local computer time in UTC | 2023-01-03 21:43:02.545 2023-01-03 21:43:02 Local computer time in SC Time Zone | 2023-01-03 21:43:02.545 2023-01-03 14:08:27 Server time in UTC | 2023-01-03 21:43:02.545 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-01-03 21:43:02.545 Program path: C:\SierraChart\ | 2023-01-03 21:43:02.545 Data Files path: Z:\Volumes\PCIe OSX\SC\Data\ | 2023-01-03 21:43:02.545 OS Version Number: 6.1 | 2023-01-03 21:43:02.545 Locale Setting: C | 2023-01-03 21:43:02.545 DLLs: UserContributedStudies_64.dll, VIX_64.dll | 2023-01-03 21:43:02.549 Allowed protected custom studies: | 2023-01-03 21:43:02.549 Crash reporter started: true | 2023-01-03 21:43:02.549 Added historical Intraday data request for ADV-SP to the queue. | 2023-01-03 21:43:18.447 Intraday data recording state for symbol ADV-SP is set to download 'Pending'. | 2023-01-03 21:43:18.447 Triggering next historical data download in queue. | 2023-01-03 21:43:18.448 HD Request # 23 | Downloading Intraday chart data for ADV-SP to the file ADV-SP.scid. Service: statscalc | 2023-01-03 21:43:18.448 Reloading all charts with filename: ADV-SP.scid | 2023-01-03 21:43:18.483 HD Request # 23 | Download start date-time: 2022-07-01 22:43:18.000000. File last date-time: 00:00:00.000000 | 2023-01-03 21:43:18.485 HD Request # 23 | Using server: ds4.sierracharts.com port 10150 | 2023-01-03 21:43:18.485 Socket (4) | Creating socket. | 2023-01-03 21:43:18.561 Socket (4) | New receive buffer size: 5242880 | 2023-01-03 21:43:18.561 Socket (4) | Connecting to IP: 142.215.18.102. | 2023-01-03 21:43:18.561 ADV-SP[M] 3 Min #2 | Reloading chart. | 2023-01-03 21:43:18.652 ADV-SP[M] 3 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: Z:\Volumes\PCIe OSX\SC\Data\ADV-SP.scid | 2023-01-03 21:43:18.666 HD Request # 23 | Setting DTC encoding to Binary VLS | 2023-01-03 21:43:18.809 HD Request # 23 | Sending historical data logon request message. | 2023-01-03 21:43:18.809 HD Request # 23 | Requesting Intraday data. Start date-time: 2022-07-01 22:43:18. Record interval: 0. Symbol: ADV-SP | 2023-01-03 21:43:19.439 HD Request # 23 | Decompressing data. | 2023-01-03 21:43:19.594 HD Request # 23 | Receiving Intraday data for ADV-SP starting at 2022-07-01 22:43:18.000000 | 2023-01-03 21:43:19.603 HD Request # 23 | Timestamp of first Intraday data file record written: 2022-07-01 22:43:18.000000. | 2023-01-03 21:43:20.435 Socket (4) | Error setting receive buffer size to 10485760. Unknown Windows error code 10055. | 2023-01-03 21:43:25.902 * Socket (4) | Error setting receive buffer size to 16777216. Unknown Windows error code 10055. | 2023-01-03 21:43:32.824 * F.US.EPH23 [C][M] 3 Min #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2023-01-03 21:44:54.322 Saved Chartbook: AUTO trading.Cht. Time: 0.0180 seconds. | 2023-01-03 21:45:04.963 Socket (4) | CloseSocket call. | 2023-01-03 21:45:40.736 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-01-03 21:45:40.736 Historical data download thread signaled to stop. | 2023-01-03 21:45:40.736 HD Request # 23 | Received 7186324 Intraday data records from 2022-07-01 22:43:18.000000 to 2023-01-03 21:45:00.000000 (186.0 days) and wrote 7186324 records for ADV-SP | 2023-01-03 21:45:40.737 HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2023-01-03 20:45:00.000000 | 2023-01-03 21:45:40.742 Added 168 Time and Sales records to Intraday data file for ADV-SP after download. | 2023-01-03 21:45:40.742 HD Request # 23 | Completion time: 2m 22s. | 2023-01-03 21:45:40.742 HD Request # 23 | Intraday data download complete for ADV-SP. Unique request ID: 23 | 2023-01-03 21:45:40.742 Removing historical data download ID 23. | 2023-01-03 21:45:40.742 Real-time Intraday chart data file updates started for ADV-SP | 2023-01-03 21:45:40.742 Intraday chart data file opened for ADV-SP | 2023-01-03 21:45:40.742 HD Request # 23 | Enabling Intraday chart updating for symbol. | 2023-01-03 21:45:40.742 Triggering next historical data download in queue. | 2023-01-03 21:45:40.742 No download requests in the queue to start downloads for. | 2023-01-03 21:45:40.742 Socket (4) | Socket gracefully closed by remote side. | 2023-01-03 21:45:40.854 Socket (4) | Closed. | 2023-01-03 21:45:40.854 Chart #2 has tagged chart #3 for full recalculation. Chartbook: AUTO trading.Cht | 2023-01-03 21:45:41.158 F.US.EPH23 [C][M] 3 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: AUTO trading.Cht | 2023-01-03 21:45:41.163 Opened cached Intraday file: Z:\Volumes\PCIe OSX\SC\Data\ADV-SP.scid. Thread ID: 67 | 2023-01-03 21:45:43.776 |
| [2023-01-04 18:36:11] |
| Sierra_Chart Engineering - Posts: 17267 |
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We are not seeing any issue with this: HD Request # 23 | Received 7186324 Intraday data records from 2022-07-01 22:43:18.000000 to 2023-01-03 21:45:00.000000 (186.0 days) and wrote 7186324 records for ADV-SP | 2023-01-03 21:45:40.737
Must be related to Session Times. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-04 18:59:42] |
| Hopeman - Posts: 166 |
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Soleved! Thanks!!!
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