Support Board
Date/Time: Sat, 30 Nov 2024 02:48:57 +0000
help
View Count: 401
| [2022-12-30 07:12:51] |
| Rogers - Posts: 23 |
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i paid package 5 in few days ago but my sierra chart is not connected. And how can interactive broker be enabled in data service of my package https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image |
Private File |
| [2022-12-30 07:58:11] |
| User330983 - Posts: 3 |
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I have activated an emergency data feed but i made my payments for a monthly activation please activate my account
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| [2022-12-30 14:54:26] |
| John - SC Support - Posts: 36350 |
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Rogers: In order to be able to connect to Interactive Brokers (or any external service) you need to be on one of the Integrated Packages. We recommend Package 11, as that is equivalent to Package 5 in terms of the available options within the software, but also allows for external connectivity and real-time data. Refer to the information on the packages at the following link: Description of Service Packages and Pricing: Packages To change your package, follow these instructions: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-30 15:26:57] |
| John - SC Support - Posts: 36350 |
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User330983: We are not understanding what the problem is that you are trying to state. We do not have any kind of "emergency time" for data. Also, you are not setup to get data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-01 23:07:50] |
| User330983 - Posts: 3 |
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I paid for seirra data feed connection but I am not connected for 36 USD
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| [2023-01-01 23:26:52] |
| User330983 - Posts: 3 |
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Receipt
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| [2023-01-03 16:45:25] |
| John - SC Support - Posts: 36350 |
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The funds are in your account, but you have not done the setup for the Denali Exchange Data Feed and activated any exchanges. For the CME Group data, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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