Support Board
Date/Time: Sat, 30 Nov 2024 04:26:07 +0000
Data is not coming
View Count: 274
| [2022-12-26 16:55:45] |
| parve018 - Posts: 1 |
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I recently opened an account for trial. I did not follow the "activate trial" procedures as it is by default now. As I try to populate the quoteboard, it's not working. I've already clicked "translate symbols to current service". Current service is "SC Data ...." (the default service) Status board shows value for DF but no value for ST. Instead of ZNZ22-CBOT, I tried ZNZ22, as the former represents realtime symbols. But still no luck. My quoteboard is completely blank. No matter what symbol I chose, it doesn't add to the quoteboard. I've added some screenshots. |
 quote board.png / V - Attached On 2022-12-26 16:52:32 UTC - Size: 7.39 KB - 79 views Screenshot 2022-12-26 091640.png / V - Attached On 2022-12-26 16:53:16 UTC - Size: 66.55 KB - 74 views data trade services.png / V - Attached On 2022-12-26 16:54:03 UTC - Size: 19.22 KB - 78 views |
| [2022-12-26 16:59:10] |
| Sierra_Chart Engineering - Posts: 17267 |
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We had to activate your trial for you to be able to use that symbol. This is now done. Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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