Support Board
Date/Time: Sat, 30 Nov 2024 03:54:21 +0000
Order Templates not getting deleted
View Count: 451
| [2022-12-25 21:57:02] |
| User8135477 - Posts: 115 |
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When I try to delete saved order templates, sometimes it gets done properly, and other times the templates remain even though initially they are removed from the list after hitting delete. This problem has been present ever since I started with this program for the last several years. Is there something extra I need to do to make sure that the template is completely removed? I've attached a screenshot.
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Private File Attachment Deleted. |
| [2022-12-26 01:05:43] |
| Sierra_Chart Engineering - Posts: 17267 |
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Immediately after you delete the file, press the Refresh button. Does the file reappear? If not, there is no problem but the file is coming back some other way.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-26 01:05:56
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| [2022-12-26 04:18:11] |
| User8135477 - Posts: 115 |
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The file does not reappear with the Refresh button, but after I exit the dialogue box and scroll through my order templates, it is there again. Please advise of any other troubleshooting tips. Thank you. |
| [2022-12-28 00:17:10] |
| Sierra_Chart Engineering - Posts: 17267 |
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We have no other troubleshooting information. This issue is not reproducible. Are you immediately, checking the list of Trade Window Configurations after deleting it? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-28 04:29:33] |
| User8135477 - Posts: 115 |
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Are you immediately, checking the list of Trade Window Configurations after deleting it?
Yes. |
| [2022-12-28 17:47:09] |
| Sierra_Chart Engineering - Posts: 17267 |
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Go to the Data subfolder within the Sierra Chart installation folder using the Windows file Explorer, and after deleting the configuration file from within Sierra Chart, make sure it is deleted there. If it is coming back we would not know why.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-28 21:14:13] |
| User8135477 - Posts: 115 |
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That fixed the problem. The file gets removed properly without having to delete the configuration file within Sierra Chart.
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| [2022-12-28 23:51:47] |
| Sierra_Chart Engineering - Posts: 17267 |
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Ok good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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