Support Board
Date/Time: Sat, 30 Nov 2024 05:52:20 +0000
payment
View Count: 453
| [2022-12-25 08:18:28] |
| User651547 - Posts: 59 |
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hi what is the problem now ? i payed last motnth : Date-Time: 2022-11-30 10:29:48 UTC Account Name: semeon Name: semeon kudinsky Amount Paid: 169.00 usd Payment Processor: Stripe Transaction/Order ID: pi_3M9nX2E97aBg7GL215wpbPSu Statement Descriptor: Sierra Chart |
| [2022-12-25 18:08:46] |
| Sierra_Chart Engineering - Posts: 17268 |
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What is the specific issue you are having? Your Sierra Chart account is active and you have the Full CME Group exchange fee enabled for real-time market data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-25 18:08:51
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| [2022-12-25 18:11:15] |
| User651547 - Posts: 59 |
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i have email that my ballance is 0.9usd , must be minimum 3.5usd
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| [2022-12-25 18:13:07] |
| User651547 - Posts: 59 |
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Your Services Balance of 0.90 USD is not sufficient to cover the cost of 3.5 USD for the Services enabled on your Sierra Chart account which are scheduled to be renewed at the beginning of the upcoming month. Services include your Sierra Chart Service Package, exchange fees, , other enabled data feeds and/or other services. You will need to make a payment of at least 3 USD using the link below |
| [2022-12-25 20:05:22] |
| Sierra_Chart Engineering - Posts: 17268 |
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Ok we see that. Have a look at the transaction log here. So you can see your payments and what has been deducted.: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog&UserID=193367 There was an exchange fee deduction at the beginning of December. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-25 20:05:38
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| [2022-12-25 20:10:03] |
| User651547 - Posts: 59 |
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so what i must to do now ?
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| [2022-12-27 18:25:04] |
| John - SC Support - Posts: 36350 |
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You need to have at least $3.50 in your account prior to December 31, 2022. The exchange fees are due on the first day of each month. The exchange fees are separate from your Sierra Chart Package fee and there is not an option to purchase multiple months up front like there is for the package. Therefore, you need to ensure that you have enough funds in your account prior to the first day of each month to cover the cost of the exchange fees. If you like, you can add enough funds to cover the same time period as you Package. For example, you have purchased 6 months of Sierra Chart and you have an exchange fee of $3.50. Therefore, if you have $21.00 in your Services Surplus, then this would be enough to cover the next 6 months of exchange fees (6 * $3.50 = $21.00). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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