Support Board
Date/Time: Sat, 30 Nov 2024 04:42:36 +0000
Remote Assistance Support
View Count: 624
| [2022-12-23 15:10:23] |
| User268812 - Posts: 21 |
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Hi, I would like to request a remote support my computer went down days ago and now finally up again. I would like to restore the settings I had on before. I saved the sierra4.config, accounts4.congfig folders from the instance I had prior to the computer meltdown. Thank you
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| [2022-12-23 17:38:25] |
| Sierra_Chart Engineering - Posts: 17268 |
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We will help you but best we do this over the weekend. Please let us know if Saturday or Sunday is fine. We know about Christmas. Or even this Friday evening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-23 17:38:46
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| [2022-12-23 22:37:11] |
| User268812 - Posts: 21 |
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Yes I am available today I am cst Chicago time.
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| [2022-12-24 01:26:01] |
| Sierra_Chart Engineering - Posts: 17268 |
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We apologize for calling late but we just called now and got voicemail and a message that said your voice mailbox is full. We will try again tomorrow if that is all right. We can do tomorrow morning. Once again sorry for the delay, but this is engineering level and often we are just so busy during the day with many other things. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-24 04:07:28] |
| User268812 - Posts: 21 |
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I am available anytime. Sorry i missed your call didn't have the phone on me. +13074170710 was the number right? I am still available if you are.
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| [2022-12-24 16:31:14] |
| Sierra_Chart Engineering - Posts: 17268 |
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Yes. Calling now. Update: we just called and left a message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-24 16:32:07
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| [2022-12-24 19:41:56] |
| User268812 - Posts: 21 |
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Available now sitting in front of desk
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| [2022-12-24 20:08:15] |
| User268812 - Posts: 21 |
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What specific time/date are you available? date and time. So then I can choose one and relay the time and date. Thank you
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| [2022-12-25 18:07:59] |
| Sierra_Chart Engineering - Posts: 17268 |
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Let us do this on Monday morning around 10 AM Eastern time and we apologize not being available on the 24th when you were available.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-25 18:52:50] |
| User268812 - Posts: 21 |
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Sounds great Thank you
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| [2022-12-26 15:27:41] |
| User268812 - Posts: 21 |
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here
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| [2022-12-26 15:53:09] |
| Sierra_Chart Engineering - Posts: 17268 |
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Sorry for the delay. We are calling now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-26 15:53:14
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