Support Board
Date/Time: Sat, 30 Nov 2024 04:42:36 +0000
Problem receiving data feed
View Count: 382
| [2022-12-19 15:47:14] |
| ericdes - Posts: 4 |
|
I haven't received your data feed since Dec. 16th. Is there a problem with my subscription? I do have "Allow Support for Sierra Chart Data Feeds" set to Yes in my global settings. |
| [2022-12-19 21:20:01] |
| John - SC Support - Posts: 36350 |
|
Everything about your account with us looks good. If you are still having an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-20 09:56:12] |
| ericdes - Posts: 4 |
|
Hello, I still not receiving the updates... Symbol: F.US.EPZ Here's the log: Software version: 2453 64-bit | 2022-12-20 10:52:50.638 Primary Thread ID: 10468 | 2022-12-20 10:52:50.638 Usage end date: 2023-04-24 | 2022-12-20 10:52:50.638 Enabled for: Advanced Features 2. | 2022-12-20 10:52:50.638 Enabled for: Sierra Chart Historical Data Service. | 2022-12-20 10:52:50.638 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-20 10:52:50.638 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-20 10:52:50.638 Enabled for exchange2: CME (Trading Account Required) | 2022-12-20 10:52:50.638 Enabled for exchange2: CBOT (Trading Account Required) | 2022-12-20 10:52:50.638 Enabled for exchange2: COMEX (Trading Account Required) | 2022-12-20 10:52:50.638 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-12-20 10:52:50.638 Enabled for exchange2: fairx_exchange.data | 2022-12-20 10:52:50.638 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-20 10:52:50.638 Current selected Data/Trading service: CQG WebAPI | 2022-12-20 10:52:50.638 Custom symbol settings values: enabled | 2022-12-20 10:52:50.638 Chart Update Interval: 300 | 2022-12-20 10:52:50.638 Intraday Data Storage Time Unit: 0 | 2022-12-20 10:52:50.638 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-20 10:52:50.638 2022-12-20 09:52:50 Local computer time in UTC | 2022-12-20 10:52:50.638 2022-12-20 10:52:50 Local computer time in SC Time Zone | 2022-12-20 10:52:50.638 2022-12-20 09:48:29 Server time in UTC | 2022-12-20 10:52:50.638 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-12-20 10:52:50.638 Program path: V:\OneDrive\SC\ | 2022-12-20 10:52:50.638 Data Files path: V:\OneDrive\SC\Data\ | 2022-12-20 10:52:50.638 OS Version Number: 10.0 | 2022-12-20 10:52:50.638 Locale Setting: C | 2022-12-20 10:52:50.638 DLLs: alain_blocs_imbalances_ver3_64.dll, Cluster_de_volume_Alain_64.dll, drawsingleprint_64.dll, Draw_Peak_and_Valley_v2_64_64.dll, Export_to_Bookmap_64.dll, Imbalance_alain_64.dll, NQ100SP500_V1_64.dll, order_flow reverse.dll, order_flow_reverse_64.dll, Tick_Color_Alerte_V01_64.dll, UserContributedStudies_64.dll | 2022-12-20 10:52:50.638 Allowed protected custom studies: Alain_blocs_imbalances, Alain_signaux_Order_Flow, Cluster_volume_Alain, draw peak and valley tmp, Draw single print TMP, High/Low Tick color alerte., Imbalances_bougie_Achat-vente, NQ100SP500_V1 | 2022-12-20 10:52:50.638 Crash reporter started: true | 2022-12-20 10:52:50.638 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:52:51.122 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:52:51.123 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:52:57.059 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:52:57.060 File >> Disconnect selected. | 2022-12-20 10:52:58.942 CQG WebAPI | Sending Web API Logoff message. | 2022-12-20 10:52:58.970 CQG WebSocket socket (1) | CloseSocket call. | 2022-12-20 10:52:58.970 CQG WebSocket socket (1) | Max send buffers used during socket life: 3 | 2022-12-20 10:52:58.970 CQG WebSocket socket (1) | Max send buffer size during socket life: 309 | 2022-12-20 10:52:58.970 CQG WebSocket | WebSocket closed. | 2022-12-20 10:52:58.970 CQG WebAPI | WebSocket closed. | 2022-12-20 10:52:58.970 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2022-12-20 10:52:58.970 SC Data - All Services (Market Orders Data) | Waiting for socket receive thread to end | 2022-12-20 10:52:58.972 DTC Client socket (7) | CloseSocket call. | 2022-12-20 10:52:58.972 DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.972 SC Data - All Services (Market Orders Data) | Disconnected from the server. | 2022-12-20 10:52:58.972 SC Data - All Services | Waiting for socket receive thread to end | 2022-12-20 10:52:58.973 DTC Client socket (3) | CloseSocket call. | 2022-12-20 10:52:58.973 SC Data - All Services | Disconnected from the server. | 2022-12-20 10:52:58.973 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-12-20 10:52:58.973 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.973 DTC Client socket (4) | CloseSocket call. | 2022-12-20 10:52:58.973 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.974 SC DTC Data with Market Depth | Disconnected from the server. | 2022-12-20 10:52:58.974 CQG WebAPI | Disconnected. | 2022-12-20 10:52:58.974 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2022-12-20 10:52:58.997 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:52:58.997 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:03.015 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:03.017 CQG WebAPI | Connecting to server api.cqg.com | 2022-12-20 10:53:07.461 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-12-20 10:53:07.461 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2022-12-20 10:53:07.463 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2022-12-20 10:53:07.463 CQG WebSocket socket (2) | Connecting to IP: 195.166.124.165. | 2022-12-20 10:53:07.463 CQG WebSocket | Opening WebSocket. | 2022-12-20 10:53:07.496 CQG WebSocket | Sending WebSocket handshake. | 2022-12-20 10:53:07.496 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-12-20 10:53:07.581 CQG WebSocket | Server header | Connection: upgrade | 2022-12-20 10:53:07.581 CQG WebSocket | Server header | Sec-WebSocket-Accept: U9MjK2ILCKkO2qrFSmgTNj95AhE= | 2022-12-20 10:53:07.581 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-12-20 10:53:07.581 CQG WebSocket | Server header | Upgrade: websocket | 2022-12-20 10:53:07.581 CQG WebSocket | Server header | | 2022-12-20 10:53:07.581 CQG WebSocket | Web socket state is now open. | 2022-12-20 10:53:07.581 CQG WebAPI | WebSocket connected. | 2022-12-20 10:53:07.581 CQG WebAPI | Sending market data logon message. | 2022-12-20 10:53:07.581 CQG WebAPI | Base Time: 2022-12-18T07:15:37. 2022-12-18 07:15:37 | 2022-12-20 10:53:07.916 CQG WebAPI | Logon successful. Session Token = WmYs77Rq6D0kJHMzXkip6c4iPLNLK3VVGgSQNsFBy0E3ikhpMK09p9LxV7QNgxONJVp0jhHzEMw | 2022-12-20 10:53:07.916 CQG WebAPI | Connected to server complete. | 2022-12-20 10:53:07.916 Triggering next historical data download in queue. | 2022-12-20 10:53:07.919 Triggering next historical data download in queue. | 2022-12-20 10:53:07.919 Triggering next historical data download in queue. | 2022-12-20 10:53:07.919 Triggering next historical data download in queue. | 2022-12-20 10:53:07.919 Updated verified funded futures trading account ending date to: 2023-01-19 09:53:07 | 2022-12-20 10:53:07.919 CQG WebAPI | Sending Trade Accounts request message. | 2022-12-20 10:53:07.947 No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947 No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947 No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947 No download requests in the queue to start downloads for. | 2022-12-20 10:53:07.947 Mapping F.US.EPH23 to ESH23. Service code: cme | 2022-12-20 10:53:07.947 Using symbol data fast lookup vector | 2022-12-20 10:53:07.947 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23 (ESH23). ID: 1 Service code: cme | 2022-12-20 10:53:07.947 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2022-12-20 10:53:07.947 CQG WebAPI | Sending symbol resolution request for F.US.EPH23. ID: 965588 | 2022-12-20 10:53:07.947 SC Data - All Services | Requesting security definition data for: F.US.EPH23 (ESH23). ID: 1 | 2022-12-20 10:53:07.947 Added historical Intraday data request for F.US.EPH23 to the queue. | 2022-12-20 10:53:07.947 Intraday data recording state for symbol F.US.EPH23 is set to download 'Pending'. | 2022-12-20 10:53:07.947 Triggering next historical data download in queue. | 2022-12-20 10:53:07.947 DTC Client socket (5) | Creating socket. | 2022-12-20 10:53:07.948 DTC Client socket (5) | New receive buffer size: 5242880 | 2022-12-20 10:53:07.948 DTC Client socket (5) | Connecting to IP: 142.215.17.188. | 2022-12-20 10:53:07.948 Delaying start of download for F.US.EPH23. | 2022-12-20 10:53:07.948 Mapping F.US.EPZ22 to ESZ22. Service code: cme | 2022-12-20 10:53:07.949 SC Data - All Services | Starting real-time market data updates for: F.US.EPZ22 (ESZ22). ID: 2 Service code: cme | 2022-12-20 10:53:07.949 CQG WebAPI | Sending symbol resolution request for F.US.EPZ22. ID: 965589 | 2022-12-20 10:53:07.949 SC Data - All Services | Requesting security definition data for: F.US.EPZ22 (ESZ22). ID: 2 | 2022-12-20 10:53:07.949 Added historical Intraday data request for F.US.EPZ22 to the queue. | 2022-12-20 10:53:07.949 Intraday data recording state for symbol F.US.EPZ22 is set to download 'Pending'. | 2022-12-20 10:53:07.949 Triggering next historical data download in queue. | 2022-12-20 10:53:07.949 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH23. Search Symbol: F.US.EPH23. Request ID: 965588. Contract ID: 1. | 2022-12-20 10:53:08.010 CQG WebAPI | Brokerage name: AMP. Account Name: 157957 | 2022-12-20 10:53:08.010 Updated verified funded futures trading account ending date to: 2023-01-19 09:53:08 | 2022-12-20 10:53:08.010 CQG WebAPI | Sending collateral subscribe request. | 2022-12-20 10:53:08.010 SC Data - All Services | Network connection to server complete. | 2022-12-20 10:53:08.068 SC Data - All Services | Starting socket receive thread. | 2022-12-20 10:53:08.068 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-20 10:53:08.068 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ22. Search Symbol: F.US.EPZ22. Request ID: 965589. Contract ID: 2. | 2022-12-20 10:53:08.072 Mapping F.US.ENQU22 to NQU22. Service code: cme | 2022-12-20 10:53:08.161 SC Data - All Services | Starting real-time market data updates for: F.US.ENQU22 (NQU22). ID: 3 Service code: cme | 2022-12-20 10:53:08.161 CQG WebAPI | Sending symbol resolution request for F.US.ENQU22. ID: 965591 | 2022-12-20 10:53:08.161 SC Data - All Services | Requesting security definition data for: F.US.ENQU22 (NQU22). ID: 3 | 2022-12-20 10:53:08.161 Added historical Intraday data request for F.US.ENQU22 to the queue. | 2022-12-20 10:53:08.161 Intraday data recording state for symbol F.US.ENQU22 is set to download 'Pending'. | 2022-12-20 10:53:08.161 Triggering next historical data download in queue. | 2022-12-20 10:53:08.161 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 4 Service code: statscalc | 2022-12-20 10:53:08.162 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2022-12-20 10:53:08.162 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 4 | 2022-12-20 10:53:08.162 Added historical Intraday data request for TICK-NYSE to the queue. | 2022-12-20 10:53:08.162 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2022-12-20 10:53:08.162 Triggering next historical data download in queue. | 2022-12-20 10:53:08.162 CQG WebAPI | Sending positions subscribe request. RequestID: 965592 | 2022-12-20 10:53:08.177 CQG WebAPI | Sending orders subscribe request. RequestID: 965593 | 2022-12-20 10:53:08.177 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:08.185 SC Data - All Services | Sending logon request message. | 2022-12-20 10:53:08.185 DTC Client socket (6) | Creating socket. | 2022-12-20 10:53:08.194 DTC Client socket (6) | New receive buffer size: 5242880 | 2022-12-20 10:53:08.194 DTC Client socket (6) | Connecting to IP: 142.215.18.102. | 2022-12-20 10:53:08.194 SC DTC Data with Market Depth | Network connection to server complete. | 2022-12-20 10:53:08.313 SC DTC Data with Market Depth | Starting socket receive thread. | 2022-12-20 10:53:08.313 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-20 10:53:08.313 CQG WebAPI | Received message: Requested symbol was not found. (Internal message: Symbol resolution error for F.US.ENQU22: InvalidSymbol) | 2022-12-20 10:53:08.339 Symbol Error - F.US.ENQU22 is unknown, unavailable, or improperly formatted. Requested symbol was not found. (Internal message: Symbol resolution error for F.US.ENQU22: InvalidSymbol) | 2022-12-20 10:53:08.339 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:08.460 SC DTC Data with Market Depth | Sending logon request message. | 2022-12-20 10:53:08.460 SC Data - All Services | Received logon response. | 2022-12-20 10:53:09.029 SC Data - All Services | Server Name: SC Realtime Server. | 2022-12-20 10:53:09.029 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-20 10:53:09.029 SC Data - All Services | Successfully connected. | 2022-12-20 10:53:09.029 SC Data - All Services | Trading is not supported. | 2022-12-20 10:53:09.029 SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQU22 -> NQU22 | 2022-12-20 10:53:09.029 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPH23 -> ESH23 | 2022-12-20 10:53:09.029 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPZ22 -> ESZ22 | 2022-12-20 10:53:09.029 SC DTC Data with Market Depth | Received logon response. | 2022-12-20 10:53:09.207 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-12-20 10:53:09.207 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-12-20 10:53:09.207 SC DTC Data with Market Depth | Successfully connected. | 2022-12-20 10:53:09.207 SC DTC Data with Market Depth | Trading is not supported. | 2022-12-20 10:53:09.207 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2022-12-20 10:53:09.207 SC Data - All Services | Real-time data for symbol F.US.ENQU22 is currently unavailable. | 2022-12-20 10:53:09.247 SC Data - All Services | Received security definition for symbol F.US.ENQU22 | 2022-12-20 10:53:09.248 SC Data - All Services | Received security definition for symbol F.US.EPH23 | 2022-12-20 10:53:09.248 SC Data - All Services | Real-time data for symbol F.US.EPZ22 is currently unavailable. | 2022-12-20 10:53:09.248 SC Data - All Services | Received security definition for symbol F.US.EPZ22 | 2022-12-20 10:53:09.248 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:09.288 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:09.288 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2022-12-20 10:53:09.425 Requesting market depth updates for: F.US.ENQU22 if supported. | 2022-12-20 10:53:12.930 SC Data - All Services (Market Orders Data) | Connecting to the server ds26.sierracharts.com. Port 10060 | 2022-12-20 10:53:12.932 DTC Client socket (8) | Creating socket. | 2022-12-20 10:53:12.933 DTC Client socket (8) | New receive buffer size: 5242880 | 2022-12-20 10:53:12.933 DTC Client socket (8) | Connecting to IP: 142.215.17.188. | 2022-12-20 10:53:12.933 Requesting market depth updates for: F.US.EPZ22 if supported. | 2022-12-20 10:53:12.934 SC Data - All Services (Market Orders Data) | Network connection to server complete. | 2022-12-20 10:53:13.055 SC Data - All Services (Market Orders Data) | Starting socket receive thread. | 2022-12-20 10:53:13.055 SC Data - All Services (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-20 10:53:13.055 SC Data - All Services | Clearing market depth for F.US.ENQU22 | 2022-12-20 10:53:13.123 SC Data - All Services | Clearing market depth for F.US.EPZ22 | 2022-12-20 10:53:13.123 SC Data - All Services (Market Orders Data) | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:13.204 SC Data - All Services (Market Orders Data) | Sending logon request message. | 2022-12-20 10:53:13.204 SC Data - All Services (Market Orders Data) | Received logon response. | 2022-12-20 10:53:14.048 SC Data - All Services (Market Orders Data) | Server Name: SC Realtime Server. | 2022-12-20 10:53:14.048 SC Data - All Services (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 | 2022-12-20 10:53:14.048 SC Data - All Services (Market Orders Data) | Successfully connected. | 2022-12-20 10:53:14.048 SC Data - All Services (Market Orders Data) | Trading is not supported. | 2022-12-20 10:53:14.048 SC Data - All Services (Market Orders Data) | Starting market orders updates for: NQU22. MinimumMarketByOrderQuantity: 0. Service code: cme | 2022-12-20 10:53:14.048 SC Data - All Services (Market Orders Data) | Restarting market orders data for symbol: F.US.ENQU22 -> NQU22 | 2022-12-20 10:53:14.048 SC Data - All Services (Market Orders Data) | Starting market orders updates for: ESZ22. MinimumMarketByOrderQuantity: 50. Service code: cme | 2022-12-20 10:53:14.049 SC Data - All Services (Market Orders Data) | Restarting market orders data for symbol: F.US.EPZ22 -> ESZ22 | 2022-12-20 10:53:14.049 HD Request # 7 | Downloading Intraday chart data for F.US.EPH23 to the file F.US.EPH23.scid. Service: cme | 2022-12-20 10:53:14.197 HD Request # 7 | Download start date-time: 2022-12-20 10:52:58.000000. File last date-time: 2022-12-20 10:52:58.885000 | 2022-12-20 10:53:14.198 HD Request # 7 | Using server: ds23.sierracharts.com port 10149 | 2022-12-20 10:53:14.198 Socket (9) | Creating socket. | 2022-12-20 10:53:14.198 Socket (9) | New receive buffer size: 5242880 | 2022-12-20 10:53:14.198 Socket (9) | Connecting to IP: 142.215.17.190. | 2022-12-20 10:53:14.198 SC Data - All Services (Market Orders Data) | Real-time data for symbol F.US.ENQU22 is currently unavailable. | 2022-12-20 10:53:14.265 SC Data - All Services (Market Orders Data) | Real-time data for symbol F.US.EPZ22 is currently unavailable. | 2022-12-20 10:53:14.265 HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:14.447 HD Request # 7 | Sending historical data logon request message. | 2022-12-20 10:53:14.447 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-12-20 10:52:58. Record interval: 0. Symbol: ESH23 | 2022-12-20 10:53:15.078 HD Request # 7 | Decompressing data. | 2022-12-20 10:53:15.204 HD Request # 7 | Receiving Intraday data for F.US.EPH23 starting at 2022-12-20 10:52:58.885000 | 2022-12-20 10:53:15.204 Socket (9) | CloseSocket call. | 2022-12-20 10:53:15.204 Socket (9) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:15.205 Historical data download thread signaled to stop. | 2022-12-20 10:53:15.205 HD Request # 7 | Timestamp of first Intraday data file record written: 2022-12-20 10:53:00.545000. | 2022-12-20 10:53:15.205 HD Request # 7 | Received 37 Intraday data records from 2022-12-20 10:52:58.885000 to 2022-12-20 10:53:14.829004 (15.9 seconds) and wrote 36 records for F.US.EPH23 | 2022-12-20 10:53:15.205 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-12-20 09:53:14.829004 | 2022-12-20 10:53:15.209 Added 5 Time and Sales records to Intraday data file for F.US.EPH23 after download. | 2022-12-20 10:53:15.209 HD Request # 7 | Completion time: 1s. | 2022-12-20 10:53:15.209 HD Request # 7 | Intraday data download complete for F.US.EPH23. Unique request ID: 7 | 2022-12-20 10:53:15.209 Removing historical data download ID 7. | 2022-12-20 10:53:15.209 Real-time Intraday chart data file updates started for F.US.EPH23 | 2022-12-20 10:53:15.209 Intraday chart data file opened for F.US.EPH23 | 2022-12-20 10:53:15.209 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:15.209 Triggering next historical data download in queue. | 2022-12-20 10:53:15.209 HD Request # 8 | Downloading Intraday chart data for F.US.EPZ22 to the file F.US.EPZ22.scid. Service: cme | 2022-12-20 10:53:15.210 HD Request # 8 | Download start date-time: 2022-12-16 15:29:59.000000. File last date-time: 2022-12-16 15:29:59.597000 | 2022-12-20 10:53:15.210 HD Request # 8 | Using server: ds26.sierracharts.com port 10150 | 2022-12-20 10:53:15.210 Socket (10) | Creating socket. | 2022-12-20 10:53:15.210 Socket (10) | New receive buffer size: 5242880 | 2022-12-20 10:53:15.210 Socket (10) | Connecting to IP: 142.215.17.188. | 2022-12-20 10:53:15.210 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:15.228 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:15.229 Chart #2 has tagged chart #1 for full recalculation. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.232 Chart #9 has tagged chart #8 for full recalculation. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.232 Socket (9) | Socket gracefully closed by remote side. | 2022-12-20 10:53:15.321 Socket (9) | Closed. | 2022-12-20 10:53:15.322 F.US.EPH23 [CBV][M] 30 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.429 HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:15.449 HD Request # 8 | Sending historical data logon request message. | 2022-12-20 10:53:15.449 F.US.EPZ22 [CBV][M] 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: edesDesk.Cht | 2022-12-20 10:53:15.453 HD Request # 8 | Requesting Intraday data. Start date-time: 2022-12-16 15:29:59. Record interval: 0. Symbol: ESZ22 | 2022-12-20 10:53:16.079 HD Request # 8 | Decompressing data. | 2022-12-20 10:53:16.195 HD Request # 8 | Receiving Intraday data for F.US.EPZ22 starting at 2022-12-16 15:29:59.597000 | 2022-12-20 10:53:16.196 Socket (10) | CloseSocket call. | 2022-12-20 10:53:16.196 Socket (10) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:16.196 Socket (10) | Socket gracefully closed by remote side. | 2022-12-20 10:53:16.311 Socket (10) | Closed. | 2022-12-20 10:53:16.311 Opened cached Intraday file: V:\OneDrive\SC\Data\F.US.EPH23.scid. Thread ID: 12656 | 2022-12-20 10:53:16.353 Historical data download thread signaled to stop. | 2022-12-20 10:53:16.895 HD Request # 8 | Received 1 Intraday data record from 2022-12-16 15:29:59.597000 to 2022-12-16 15:29:59.597000 (0.0 seconds) and wrote 0 records for F.US.EPZ22 | 2022-12-20 10:53:16.895 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-12-16 14:29:59.597000 | 2022-12-20 10:53:16.895 HD Request # 8 | Completion time: 1s. | 2022-12-20 10:53:16.895 HD Request # 8 | Intraday data download complete for F.US.EPZ22. Unique request ID: 8 | 2022-12-20 10:53:16.895 Removing historical data download ID 8. | 2022-12-20 10:53:16.895 Real-time Intraday chart data file updates started for F.US.EPZ22 | 2022-12-20 10:53:16.895 Intraday chart data file opened for F.US.EPZ22 | 2022-12-20 10:53:16.895 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:16.895 Triggering next historical data download in queue. | 2022-12-20 10:53:16.895 HD Request # 9 | Downloading Intraday chart data for F.US.ENQU22 to the file F.US.ENQU22.scid. Service: cme | 2022-12-20 10:53:16.895 HD Request # 9 | Download start date-time: 2022-09-16 15:29:59.000000. File last date-time: 2022-09-16 15:29:59.694000 | 2022-12-20 10:53:16.895 HD Request # 9 | Using server: ds21.sierracharts.com port 10149 | 2022-12-20 10:53:16.896 Socket (9) | Creating socket. | 2022-12-20 10:53:16.896 Socket (9) | New receive buffer size: 5242880 | 2022-12-20 10:53:16.896 Socket (9) | Connecting to IP: 216.1.90.129. | 2022-12-20 10:53:16.896 HD Request # 9 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:17.129 HD Request # 9 | Sending historical data logon request message. | 2022-12-20 10:53:17.129 HD Request # 9 | Requesting Intraday data. Start date-time: 2022-09-16 15:29:59. Record interval: 0. Symbol: NQU22 | 2022-12-20 10:53:17.720 HD Request # 9 | Decompressing data. | 2022-12-20 10:53:17.831 HD Request # 9 | Receiving Intraday data for F.US.ENQU22 starting at 2022-09-16 15:29:59.046000 | 2022-12-20 10:53:17.831 Socket (9) | CloseSocket call. | 2022-12-20 10:53:17.831 Historical data download thread signaled to stop. | 2022-12-20 10:53:17.831 HD Request # 9 | Received 3 Intraday data records from 2022-09-16 15:29:59.046000 to 2022-09-16 15:29:59.694000 (0.6 seconds) and wrote 0 records for F.US.ENQU22 | 2022-12-20 10:53:17.831 Socket (9) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:17.831 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2022-09-16 13:29:59.694000 | 2022-12-20 10:53:17.831 HD Request # 9 | Completion time: 1s. | 2022-12-20 10:53:17.831 HD Request # 9 | Intraday data download complete for F.US.ENQU22. Unique request ID: 9 | 2022-12-20 10:53:17.831 Removing historical data download ID 9. | 2022-12-20 10:53:17.831 Real-time Intraday chart data file updates started for F.US.ENQU22 | 2022-12-20 10:53:17.831 Intraday chart data file opened for F.US.ENQU22 | 2022-12-20 10:53:17.832 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:17.832 Triggering next historical data download in queue. | 2022-12-20 10:53:17.832 HD Request # 10 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2022-12-20 10:53:17.832 HD Request # 10 | Download start date-time: 2022-12-20 10:53:00.000000. File last date-time: 2022-12-20 10:53:00.207000 | 2022-12-20 10:53:17.832 HD Request # 10 | Using server: ds4.sierracharts.com port 10150 | 2022-12-20 10:53:17.832 Socket (10) | Creating socket. | 2022-12-20 10:53:17.832 Socket (10) | New receive buffer size: 5242880 | 2022-12-20 10:53:17.832 Socket (10) | Connecting to IP: 142.215.18.102. | 2022-12-20 10:53:17.832 Socket (9) | Socket gracefully closed by remote side. | 2022-12-20 10:53:17.947 Socket (9) | Closed. | 2022-12-20 10:53:17.947 HD Request # 10 | Setting DTC encoding to Binary VLS | 2022-12-20 10:53:18.080 HD Request # 10 | Sending historical data logon request message. | 2022-12-20 10:53:18.080 HD Request # 10 | Requesting Intraday data. Start date-time: 2022-12-20 10:53:00. Record interval: 0. Symbol: TICK-NYSE | 2022-12-20 10:53:18.715 HD Request # 10 | Decompressing data. | 2022-12-20 10:53:18.841 HD Request # 10 | Receiving Intraday data for TICK-NYSE starting at 2022-12-20 10:53:00.000000 | 2022-12-20 10:53:18.842 Socket (10) | CloseSocket call. | 2022-12-20 10:53:18.843 Socket (10) | Shutdown started. Waiting for graceful close. | 2022-12-20 10:53:18.843 Historical data download thread signaled to stop. | 2022-12-20 10:53:18.843 HD Request # 10 | Timestamp of first Intraday data file record written: 2022-12-20 10:53:01.000000. | 2022-12-20 10:53:18.844 HD Request # 10 | Received 20 Intraday data records from 2022-12-20 10:53:00.000000 to 2022-12-20 10:53:19.000000 (19.0 seconds) and wrote 19 records for TICK-NYSE | 2022-12-20 10:53:18.844 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2022-12-20 09:53:19.000000 | 2022-12-20 10:53:18.851 Added 4 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2022-12-20 10:53:18.851 HD Request # 10 | Completion time: 1s. | 2022-12-20 10:53:18.851 HD Request # 10 | Intraday data download complete for TICK-NYSE. Unique request ID: 10 | 2022-12-20 10:53:18.851 Removing historical data download ID 10. | 2022-12-20 10:53:18.851 Real-time Intraday chart data file updates started for TICK-NYSE | 2022-12-20 10:53:18.851 Intraday chart data file opened for TICK-NYSE | 2022-12-20 10:53:18.851 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2022-12-20 10:53:18.851 Triggering next historical data download in queue. | 2022-12-20 10:53:18.851 No download requests in the queue to start downloads for. | 2022-12-20 10:53:18.852 Socket (10) | Socket gracefully closed by remote side. | 2022-12-20 10:53:18.959 Socket (10) | Closed. | 2022-12-20 10:53:18.959 Chart #11 has tagged chart #1 for full recalculation. Chartbook: edesDesk.Cht | 2022-12-20 10:53:19.101 F.US.EPZ22 [CBV][M] 1 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: edesDesk.Cht | 2022-12-20 10:53:19.201 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:21.140 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:21.140 Opened cached Intraday file: V:\OneDrive\SC\Data\TICK-NYSE.scid. Thread ID: 12656 | 2022-12-20 10:53:21.375 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:27.085 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:27.086 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:33.036 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:33.036 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:39.284 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:39.284 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:45.239 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:45.239 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:51.180 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:51.180 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:53:57.131 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:53:57.131 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:54:03.059 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:54:03.059 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:in master study for global config is ID:11 | 2022-12-20 10:54:09.009 Chart: F.US.EPH23 [CBV][M] 30 Min #2 | Study: Export To Bookmap | export:out | 2022-12-20 10:54:09.009 |
| [2022-12-20 15:15:48] |
| Sierra_Chart Engineering - Posts: 17268 |
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We need to know the exact symbol including the month and year. Maybe the problem is the symbol is expired. Refer to: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-20 15:16:02
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