Support Board
Date/Time: Sat, 30 Nov 2024 07:48:09 +0000
Delayed data feed
View Count: 356
| [2022-12-15 10:42:48] |
| User634501 - Posts: 14 |
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Since yesterday I'm experiencing a delay in the way data (independently of the provider, whether it is Rithmic, Denali or CQG) are feeded into the platform. For instance the prints in the T&S are delayed by at least 4/5 seconds with respect to the time showed in the clock study. In fact, the way the chart is updated in not as smooth as it used to be until some days ago. Nothing has change in my hardware and the internet is working perfectly. Any suggestion in how to fix it? Thanks |
| [2022-12-15 17:23:43] |
| John - SC Support - Posts: 36350 |
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Start by reviewing the following section of the documentation: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart And then review the rest of the page as called out in that section. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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