Support Board
Date/Time: Sat, 30 Nov 2024 06:43:07 +0000
is server down ?
View Count: 456
| [2022-12-15 03:28:46] |
| User958370 - Posts: 3 |
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NQ and ES data could not be loaded. YM ok. |
| [2022-12-15 03:34:33] |
| Sierra_Chart Engineering - Posts: 17271 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. We just need to know about one symbol you have an issue with. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-15 13:10:42] |
| User958370 - Posts: 3 |
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Reading Internal Order ID file. | 2022-12-15 07:01:08.500 Reading Trade Orders file. | 2022-12-15 07:01:08.543 Reading Trade Positions file. | 2022-12-15 07:01:08.544 Reading Trade Account Data files. | 2022-12-15 07:01:08.544 UDPListener (1480). Port 22904 | Listening on UDP port 22904. | 2022-12-15 07:01:08.557 Software version: 2458 64-bit | 2022-12-15 07:01:08.557 Primary Thread ID: 15928 | 2022-12-15 07:01:08.557 Usage end date: 2023-02-21 | 2022-12-15 07:01:08.557 Enabled for: Advanced Features 2. | 2022-12-15 07:01:08.557 Enabled for: Sierra Chart Historical Data Service. | 2022-12-15 07:01:08.557 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-12-15 07:01:08.557 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-15 07:01:08.557 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-15 07:01:08.557 Enabled for exchange: Hong Kong Futures Exchange | 2022-12-15 07:01:08.557 Enabled for exchange: Euronext Equities Delayed | 2022-12-15 07:01:08.557 Enabled for exchange2: CME | 2022-12-15 07:01:08.557 Enabled for exchange2: CBOT | 2022-12-15 07:01:08.557 Enabled for exchange2: COMEX | 2022-12-15 07:01:08.557 Enabled for exchange2: NYMEX | 2022-12-15 07:01:08.557 Enabled for exchange2: fairx_exchange.data | 2022-12-15 07:01:08.557 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-15 07:01:08.557 Current selected Data/Trading service: SC Data - All Services | 2022-12-15 07:01:08.557 Custom symbol settings values: enabled | 2022-12-15 07:01:08.557 Chart Update Interval: 500 | 2022-12-15 07:01:08.557 Intraday Data Storage Time Unit: 0 | 2022-12-15 07:01:08.557 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-12-15 07:01:08.557 2022-12-15 13:01:08 Local computer time in UTC | 2022-12-15 07:01:08.557 2022-12-15 07:01:08 Local computer time in SC Time Zone | 2022-12-15 07:01:08.557 2022-12-15 13:01:07 Server time in UTC | 2022-12-15 07:01:08.557 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-12-15 07:01:08.557 Program path: C:\SierraChart\ | 2022-12-15 07:01:08.557 Data Files path: C:\SierraChart\Data\ | 2022-12-15 07:01:08.557 OS Version Number: 10.0 | 2022-12-15 07:01:08.557 Locale Setting: C | 2022-12-15 07:01:08.557 DLLs: RC_Advance_2a_64.dll, RC_Advance_2b_64.dll, RC_Advance_3_64.dll, RC_Advance_bundle_64.dll, RC_Big_Print_64.dll, RC_Filter_A_64.dll, RC_Filter_S_64.dll, RC_HSI_Algo_Diamond_64.dll, RC_HSI_Arrow_64.dll, RC_HSI_Diamond_64.dll, RC_HSI_Full_Day_64.dll, RC_HSI_Line_64.dll, RC_Indicator_HF_64.dll, RC_Indicator_P_64.dll, RC_OF_Intermediate_64.dll, RC_OF_Master_Bar_64.dll, RC_OF_Master_bundle_64.dll, RC_OF_Master_Line_64.dll, RC_OF_Master_SQ_64.dll, RC_PI_A_64.dll, RC_PI_A_ALL_64.dll, RC_PI_A_HSI_64.dll, RC_PI_C_64.dll | 2022-12-15 07:01:08.566 Allowed protected custom studies: RC_Master_Level, RC_OF_Master, RC_OF_Plus | 2022-12-15 07:01:08.566 Crash reporter started: true | 2022-12-15 07:01:08.566 (Log removed) Date Time Of Last Edit: 2022-12-15 14:53:18
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| [2022-12-15 13:34:53] |
| User958370 - Posts: 3 |
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NQ can load chart now but not moving (no real time data nor delay data). ES still can not load any chart and no data. I tried reload and recalculate. I also downloaded current version and try again but still issue. |
| [2022-12-15 14:52:58] |
| Sierra_Chart Engineering - Posts: 17271 |
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Tell us the exact symbol of the chart you have an issue with. The exact symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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