Support Board
Date/Time: Sat, 30 Nov 2024 02:44:21 +0000
Trail Account not displaying chart and DOM
View Count: 364
| [2022-12-15 01:21:23] |
| plutus1901 - Posts: 29 |
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Hello, I recently created the sierra chart account and download the software. However, when I load a symbol, for ex, AMD-NQTV, it is not loading the chart & I also don't see values in DOM as well. I am not sure if there is anything that needs to be activated from your end. Any help would be great!. Thank You |
| [2022-12-15 16:03:34] |
| Sierra_Chart Engineering - Posts: 17267 |
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You will not get data for that symbol. You do not have an activated trial. You are limited to certain symbols. Refer to: Sierra Chart Trial Account We will activate your account now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-15 16:03:41
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| [2022-12-15 16:04:33] |
| plutus1901 - Posts: 29 |
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Hello, I am still unable to view the price bars. I have attached the screenshot for reference. Thank you |
sc-1.png| [2023-01-01 05:05:03] |
| Sierra_Chart Engineering - Posts: 17267 |
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We see a 60 USD credit on your Services Balance. But you do not have a Service Package active. We will temporarily activate your account. So we know what Service Package to recommend, did you want to use Sierra Chart for charting only or did you want to do trading? Do you need real-time data? If so for what symbols or exchanges? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-01 05:05:47
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