Support Board
Date/Time: Sat, 30 Nov 2024 06:32:57 +0000
Typical post about Delayed Data (10 min)
View Count: 365
| [2022-12-14 15:39:13] |
| Usuario - Posts: 19 |
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Hello My data is delayed 10 min. I've already checked what usually causes this, and it seems to be all right. Already connected to my real trading account (funded, AMP) Agreements, exchanges, non-professional trading signed and activated months ago. Data/Trade Service settings checked: Allow Support for SC Feeds: Yes And so on. I have to renew in a few days... is this the problem? Regards! (Sorry, I posted this in "Control Panel Support" by mistake. Actually deleted) Date Time Of Last Edit: 2022-12-14 15:41:02
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| [2022-12-14 16:02:31] |
| Sierra_Chart Engineering - Posts: 17269 |
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Already connected to my real trading account (funded, AMP) Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-14 16:40:41] |
| Usuario - Posts: 19 |
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Hello again. Yep, seems to be some issue: Software version: 2457 64-bit | 2022-12-14 17:38:23.511 OpenGL enabled (AMD/AMD Radeon Vega 11 Graphics (raven, LLVM 14.0.6, DRM 3.42, 5.15.81-1-MANJARO)) | 2022-12-14 17:38:23.512 Primary Thread ID: 260 | 2022-12-14 17:38:23.512 Usage end date: 2022-12-17 | 2022-12-14 17:38:23.512 Enabled for: Sierra Chart Historical Data Service. | 2022-12-14 17:38:23.512 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-14 17:38:23.512 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-14 17:38:23.512 Enabled for exchange2: CME (Trading Account Required) | 2022-12-14 17:38:23.512 Enabled for exchange2: CBOT (Trading Account Required) | 2022-12-14 17:38:23.512 Enabled for exchange2: COMEX (Trading Account Required) | 2022-12-14 17:38:23.512 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-12-14 17:38:23.512 Enabled for exchange2: fairx_exchange.data | 2022-12-14 17:38:23.512 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-14 17:38:23.512 Current selected Data/Trading service: SC Data - All Services | 2022-12-14 17:38:23.512 Custom symbol settings values: disabled | 2022-12-14 17:38:23.512 Chart Update Interval: 10 | 2022-12-14 17:38:23.512 Intraday Data Storage Time Unit: 0 | 2022-12-14 17:38:23.512 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-14 17:38:23.512 2022-12-14 16:38:23 Local computer time in UTC | 2022-12-14 17:38:23.512 2022-12-14 17:38:23 Local computer time in SC Time Zone | 2022-12-14 17:38:23.512 2022-12-14 15:09:28 Server time in UTC | 2022-12-14 17:38:23.512 Local computer UTC time and Server UTC time difference: 15 seconds. | 2022-12-14 17:38:23.512 Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. | 2022-12-14 17:38:23.512 Program path: C:\SierraChart\ | 2022-12-14 17:38:23.512 Data Files path: C:\SierraChart\Data\ | 2022-12-14 17:38:23.512 OS Version Number: 10.0 | 2022-12-14 17:38:23.512 Locale Setting: C | 2022-12-14 17:38:23.512 Allowed protected custom studies: SST_FreeBundle, Trade29 Custom Studies, zyp_app | 2022-12-14 17:38:23.513 Crash reporter started: true | 2022-12-14 17:38:23.513 File >> Disconnect selected. | 2022-12-14 17:38:28.127 SC Data - All Services | Disconnected. | 2022-12-14 17:38:28.127 SC Data - All Services | Connected to server complete. | 2022-12-14 17:38:31.479 Triggering next historical data download in queue. | 2022-12-14 17:38:31.480 Triggering next historical data download in queue. | 2022-12-14 17:38:31.480 Triggering next historical data download in queue. | 2022-12-14 17:38:31.480 Triggering next historical data download in queue. | 2022-12-14 17:38:31.480 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-12-14 17:38:31.480 No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480 No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480 No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480 No download requests in the queue to start downloads for. | 2022-12-14 17:38:31.480 Thank you. |
| [2022-12-14 17:23:49] |
| Usuario - Posts: 19 |
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Last message is a synthetic log without charts. Let me paste a log loading a chart if it helps: Software version: 2457 64-bit | 2022-12-14 18:21:09.793 OpenGL enabled (AMD/AMD Radeon Vega 11 Graphics (raven, LLVM 14.0.6, DRM 3.42, 5.15.81-1-MANJARO)) | 2022-12-14 18:21:09.794 Primary Thread ID: 260 | 2022-12-14 18:21:09.794 Usage end date: 2022-12-17 | 2022-12-14 18:21:09.794 Enabled for: Sierra Chart Historical Data Service. | 2022-12-14 18:21:09.794 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-14 18:21:09.794 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-14 18:21:09.794 Enabled for exchange2: CME (Trading Account Required) | 2022-12-14 18:21:09.794 Enabled for exchange2: CBOT (Trading Account Required) | 2022-12-14 18:21:09.794 Enabled for exchange2: COMEX (Trading Account Required) | 2022-12-14 18:21:09.794 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-12-14 18:21:09.794 Enabled for exchange2: fairx_exchange.data | 2022-12-14 18:21:09.794 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-14 18:21:09.794 Current selected Data/Trading service: SC Data - All Services | 2022-12-14 18:21:09.794 Custom symbol settings values: disabled | 2022-12-14 18:21:09.794 Chart Update Interval: 10 | 2022-12-14 18:21:09.794 Intraday Data Storage Time Unit: 0 | 2022-12-14 18:21:09.794 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-14 18:21:09.794 2022-12-14 17:21:09 Local computer time in UTC | 2022-12-14 18:21:09.794 2022-12-14 18:21:09 Local computer time in SC Time Zone | 2022-12-14 18:21:09.794 2022-12-14 15:09:28 Server time in UTC | 2022-12-14 18:21:09.794 Local computer UTC time and Server UTC time difference: 15 seconds. | 2022-12-14 18:21:09.794 Notice: Your computer's clock is off by 15 seconds. For help with this, press the 'Send for Analysis' button. | 2022-12-14 18:21:09.794 Program path: C:\SierraChart\ | 2022-12-14 18:21:09.794 Data Files path: C:\SierraChart\Data\ | 2022-12-14 18:21:09.794 OS Version Number: 10.0 | 2022-12-14 18:21:09.794 Locale Setting: C | 2022-12-14 18:21:09.794 DLLs: OFA Bars (by Zdislav)_2151_64.dll, sst_draw_imbalance_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, Trade29CustomStudies_2151_64.dll, Trade29CustomStudies_64.dll, Trade_Your_Plan_2151_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, zyp sierra free (2020)_2151_64.dll, zyp sierra free 2020_2151_64.dll, zyp sierra free 2021_2151_64.dll, zyp sierra free_2151_64.dll, Zyp Trade_Your_Plan_64.dll | 2022-12-14 18:21:09.796 Allowed protected custom studies: SST_FreeBundle, Trade29 Custom Studies, zyp_app | 2022-12-14 18:21:09.796 Crash reporter started: true | 2022-12-14 18:21:09.796 M2KZ22-CME [CV] 128 Volume #16 | Reloading chart. | 2022-12-14 18:21:20.942 M2KZ22-CME [CV][M] 128 Volume #16 | StartDateTimeForLoadingOrderFills: 2022-11-25 00:00:00 | 2022-12-14 18:21:21.092 Requesting market depth updates for: M2KZ22-CME if supported. | 2022-12-14 18:21:21.669 SC DTC Delayed Exchange Data | Clearing market depth for M2KZ22-CME | 2022-12-14 18:21:21.879 File >> Disconnect selected. | 2022-12-14 18:21:32.698 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-12-14 18:21:32.699 DTC Client socket (1) | CloseSocket call. | 2022-12-14 18:21:32.699 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-12-14 18:21:32.699 SC Data - All Services | Disconnected. | 2022-12-14 18:21:32.699 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-14 18:21:32.699 SC Data - All Services | Connected to server complete. | 2022-12-14 18:21:43.435 Triggering next historical data download in queue. | 2022-12-14 18:21:43.436 Triggering next historical data download in queue. | 2022-12-14 18:21:43.436 Triggering next historical data download in queue. | 2022-12-14 18:21:43.436 Triggering next historical data download in queue. | 2022-12-14 18:21:43.436 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-12-14 18:21:43.436 No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436 No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436 No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436 No download requests in the queue to start downloads for. | 2022-12-14 18:21:43.436 Mapping M2KZ22-CME to M2KZ22. Service code: cme | 2022-12-14 18:21:43.439 Using symbol data fast lookup vector | 2022-12-14 18:21:43.439 SC DTC Delayed Exchange Data | Starting real-time market data updates for: M2KZ22-CME (M2KZ22). ID: 1 Service code: cme | 2022-12-14 18:21:43.439 SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2022-12-14 18:21:43.439 SC DTC Delayed Exchange Data | Requesting security definition data for: M2KZ22-CME (M2KZ22). ID: 1 | 2022-12-14 18:21:43.439 Added historical Intraday data request for M2KZ22-CME to the queue. | 2022-12-14 18:21:43.439 Intraday data recording state for symbol M2KZ22-CME is set to download 'Pending'. | 2022-12-14 18:21:43.439 Triggering next historical data download in queue. | 2022-12-14 18:21:43.439 Delaying start of download for M2KZ22-CME. | 2022-12-14 18:21:43.447 DTC Client socket (2) | Creating socket. | 2022-12-14 18:21:43.454 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-14 18:21:43.455 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2022-12-14 18:21:43.455 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-12-14 18:21:43.584 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-12-14 18:21:43.584 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-14 18:21:43.585 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-12-14 18:21:43.747 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-12-14 18:21:43.747 SC DTC Delayed Exchange Data | Received logon response. | 2022-12-14 18:21:44.494 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-12-14 18:21:44.494 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-12-14 18:21:44.494 SC DTC Delayed Exchange Data | Successfully connected. | 2022-12-14 18:21:44.494 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-12-14 18:21:44.494 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: M2KZ22-CME -> M2KZ22 | 2022-12-14 18:21:44.494 SC DTC Delayed Exchange Data | Received security definition for symbol M2KZ22-CME | 2022-12-14 18:21:44.716 Requesting market depth updates for: M2KZ22-CME if supported. | 2022-12-14 18:21:48.436 SC DTC Delayed Exchange Data | Clearing market depth for M2KZ22-CME | 2022-12-14 18:21:48.650 HD Request # 26 | Downloading Intraday chart data for M2KZ22-CME to the file M2KZ22-CME.scid. Service: cme | 2022-12-14 18:21:49.034 HD Request # 26 | Download start date-time: 2022-12-14 18:11:05.000000. File last date-time: 2022-12-14 18:11:05.581000 | 2022-12-14 18:21:49.035 HD Request # 26 | Using server: ds21.sierracharts.com port 10149 | 2022-12-14 18:21:49.035 Socket (3) | Creating socket. | 2022-12-14 18:21:49.035 Socket (3) | New receive buffer size: 5242880 | 2022-12-14 18:21:49.035 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-12-14 18:21:49.035 HD Request # 26 | Setting DTC encoding to Binary VLS | 2022-12-14 18:21:49.313 HD Request # 26 | Sending historical data logon request message. | 2022-12-14 18:21:49.313 HD Request # 26 | Requesting Intraday data. Start date-time: 2022-12-14 18:11:05. Record interval: 0. Symbol: M2KZ22 | 2022-12-14 18:21:49.895 HD Request # 26 | Decompressing data. | 2022-12-14 18:21:50.022 HD Request # 26 | Receiving Intraday data for M2KZ22-CME starting at 2022-12-14 18:11:05.581000 | 2022-12-14 18:21:50.023 Socket (3) | CloseSocket call. | 2022-12-14 18:21:50.024 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-14 18:21:50.024 Historical data download thread signaled to stop. | 2022-12-14 18:21:50.024 HD Request # 26 | Timestamp of first Intraday data file record written: 2022-12-14 18:11:07.529000. | 2022-12-14 18:21:50.024 HD Request # 26 | Received 17 Intraday data records from 2022-12-14 18:11:05.581000 to 2022-12-14 18:11:32.041000 (26.5 seconds) and wrote 16 records for M2KZ22-CME | 2022-12-14 18:21:50.024 HD Request # 26 | Add time&sales data | Remembered last file record date-time: 2022-12-14 17:11:32.041000 | 2022-12-14 18:21:50.025 HD Request # 26 | Completion time: 1s. | 2022-12-14 18:21:50.025 HD Request # 26 | Intraday data download complete for M2KZ22-CME. Unique request ID: 26 | 2022-12-14 18:21:50.025 Removing historical data download ID 26. | 2022-12-14 18:21:50.025 Real-time Intraday chart data file updates started for M2KZ22-CME | 2022-12-14 18:21:50.025 Intraday chart data file opened for M2KZ22-CME | 2022-12-14 18:21:50.025 HD Request # 26 | Enabling Intraday chart updating for symbol. | 2022-12-14 18:21:50.025 Triggering next historical data download in queue. | 2022-12-14 18:21:50.025 No download requests in the queue to start downloads for. | 2022-12-14 18:21:50.025 Socket (3) | Socket gracefully closed by remote side. | 2022-12-14 18:21:50.151 Socket (3) | Closed. | 2022-12-14 18:21:50.151 Opened cached Intraday file: C:\SierraChart\Data\M2KZ22-CME.scid. Thread ID: 1132 | 2022-12-14 18:21:50.343 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-12-14 18:23:40.178 DTC Client socket (1) | Closed. | 2022-12-14 18:23:40.178 DTC Client socket (1) | Deleting network socket now after delay. | 2022-12-14 18:24:10.178 Thanks Date Time Of Last Edit: 2022-12-14 17:24:46
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| [2022-12-14 18:17:26] |
| Sierra_Chart Engineering - Posts: 17269 |
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We do not see here any connection to CQG which your broker AMP would be using. Follow the instructions here to connect: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-14 18:17:35
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| [2022-12-14 18:46:07] |
| Usuario - Posts: 19 |
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Sorry for that, it was a misconception on my part (facepalm). When I changed the data provider from CQG to Denali time ago, I thought that everything would go through SC Data, and activating it was already associated with AMP automatically. I just found out that for real trading you have to login with the CQG credentials for order routing, even if you are using Denali data in the background. So, when the SC desktop message warned me to log in live account once a month to keep the real time data, I just removed the simulated, but inside SC Data, having no effect, and so I ended up having delayed Data. At least that's how I understood it. Sorry for the loss of your/our time. Solved. Logged in with my CQG credentials. Thank you! Date Time Of Last Edit: 2022-12-14 18:48:51
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