Support Board
Date/Time: Sat, 30 Nov 2024 04:35:12 +0000
DOM error - bids and offers overlap
View Count: 595
| [2022-12-13 08:50:30] |
| User282741 - Posts: 36 |
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There is an error on EUREX BOBL (F.US.DLH23 CQG symbol). I've noticed it yesterday and it is still happening today. DOM shows bids and offers overlap on the same prices. See the attached picture. I'm using the current (2458) version of SC and problem persists even if I create a DOM from scratch. |
 dom_error.png / V - Attached On 2022-12-13 08:48:20 UTC - Size: 47.01 KB - 110 views |
| [2022-12-13 12:17:17] |
| Sierra_Chart Engineering - Posts: 17267 |
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This is due to packet loss from EUREX today which we do not normally see. There is nothing we can do today. It will automatically resolve tonight. We will contact EUREX about the packet loss issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-15 08:34:51] |
| User282741 - Posts: 36 |
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This problem persist for 4 days now. Did you get any reply from them? Are they going to fix it? |
| [2022-12-15 09:10:16] |
| Bango - Posts: 76 |
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noticed that in minidax too
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| [2022-12-15 17:05:56] |
| John - SC Support - Posts: 36350 |
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Refer to the following: Notice: Out of Sequence Packets Issue with EUREX EOBI Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-15 17:20:28] |
| Sierra_Chart Engineering - Posts: 17267 |
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EUREX does not even recognize their own problem. The problem is out of order packets.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-15 17:21:33
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| [2022-12-27 07:18:45] |
| User282741 - Posts: 36 |
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It's now fixed. BOBL DOM looks good. I read in other topic that EUREX rolled back their "optimization".
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| [2022-12-27 11:49:49] |
| Sierra_Chart Engineering - Posts: 17267 |
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Yes EUREX, has reverted back from the optimization they did which caused the problem. And we have confirmed the issue is resolved. There are no longer out of sequence packets. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-27 11:51:33
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