Support Board
Date/Time: Tue, 26 Nov 2024 18:43:31 +0000
Cannot make payment
View Count: 1081
| [2014-05-28 13:18:34] |
| tom85308 - Posts: 23 |
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I'm trying to make my monthly payment but when I click on payment it bounces me out.
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| [2014-05-28 16:20:36] |
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We have added additional days to your account until the problem is resolved. You will have access to the additional usage time when you restart Sierra Chart. Can you explain what is meant by "bounces me out". There are several payment options. Which one are you using? PayPal, World Pay? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-28 16:55:02] |
| tom85308 - Posts: 23 |
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I click on WorldPay Purchase, then I get a message that Internet Explorer cannot display the webpage. I have rebooted my computer but that did not work. Thanks for adding usage time until I get this figured out. |
| [2014-05-28 17:02:31] |
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Make sure all versions of TLS are enabled on Internet Explorer: https://www.sierrachart.com/index.php?l=doc/doc_SecureBrowsing.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-28 17:02:52
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| [2014-05-28 19:01:05] |
| tom85308 - Posts: 23 |
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I only saw TLS 1.0 and it was unchecked. It now works. Thank you.
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| [2014-05-28 21:26:48] |
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OK good. Sounds like you are running an older version of Internet Explorer.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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