Support Board
Date/Time: Sat, 30 Nov 2024 10:47:17 +0000
connection problem
View Count: 308
| [2022-12-06 16:12:14] |
| User374708 - Posts: 20 |
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hello, for two days I have this error message, I have not changed anything in particular and I do not understand what I should do, could you explain to me please thank you christophe |
 pbconnection.png / V - Attached On 2022-12-06 16:12:10 UTC - Size: 8.2 KB - 86 views |
| [2022-12-06 17:33:40] |
| John - SC Support - Posts: 36350 |
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The exchange you had active with our Denali Exchange Data Feed did not renew on December 1, 2022 due to insufficient funds in your account at that time. You can re-activate the exchange by adding enough funds to your account to cover the cost of the exchange and then going to the Recurring Services page, scrolling to the bottom and selecting the button for Reactivate Exchange. You can access the Payments page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit You can access the Recurring Services page directly through the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-08 17:43:08
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