Support Board
Date/Time: Sat, 30 Nov 2024 07:33:58 +0000
Data freezing?
View Count: 451
| [2022-12-01 10:53:40] |
| User123091 - Posts: 6 |
|
Hi All! It seems that I have a problem with receiving data in SC (sim with package 10, no live account)? It hapens very often that the data in the charts are freezing and after around 30 sec it continues ("downloading historical data" appears). Basically I have a stable 150 mbit internet connection and I am connected via lan cable directly to the router (no Wifi/WLAN). During these 30 sec I can open new websites which are not in cache etc., so the internet connection is active every time... What I have found out is that I'm not the only one - during a web-meeting and a shared screen of another user, he had the same problem as me at the same time! Can you imagine what could be the issue? I have also done a screen recording where you can see it... Thank you in advance. Kind regards Tom |
 SC_Data_Freezing2.mp4 - Attached On 2022-12-01 10:50:21 UTC - Size: 49.9 MB - 325 views |
| [2022-12-01 11:26:03] |
| Sierra_Chart Engineering - Posts: 17271 |
|
Next time you see this issue we need to see a copy of the Message Log. A video does not help us at all. Here are the instructions for that: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-04 08:16:40] |
| User123091 - Posts: 6 |
|
Does SC save the message logs anywhere over a period? Or is it deleted when closing SC?
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| [2022-12-04 23:08:47] |
| Sierra_Chart Engineering - Posts: 17271 |
|
The Message Logs can be saved: Message Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-13 15:35:09] |
| User123091 - Posts: 6 |
|
Hi! Today it happened again that the data were freezing (16:10 = 4.10 PM). Could you please have a look into the log file if you maybe see the reason? Thank you Kind regards Tom Reading Internal Order ID file. | 2022-12-13 09:42:34.300 Reading Trade Orders file. | 2022-12-13 09:42:34.355 Reading Trade Positions file. | 2022-12-13 09:42:34.355 Reading Trade Account Data files. | 2022-12-13 09:42:34.355 UDPListener (1564). Port 22904 | Listening on UDP port 22904. | 2022-12-13 09:42:34.373 Software version: 2457 64-bit | 2022-12-13 09:42:34.373 Primary Thread ID: 180 | 2022-12-13 09:42:34.373 Usage end date: 2022-12-15 | 2022-12-13 09:42:34.373 Enabled for: Sierra Chart Historical Data Service. | 2022-12-13 09:42:34.373 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-13 09:42:34.373 Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-13 09:42:34.373 Enabled for exchange2: fairx_exchange.data | 2022-12-13 09:42:34.373 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-13 09:42:34.373 Current selected Data/Trading service: SC Data - All Services | 2022-12-13 09:42:34.373 Custom symbol settings values: enabled | 2022-12-13 09:42:34.373 Chart Update Interval: 10 | 2022-12-13 09:42:34.373 Intraday Data Storage Time Unit: 1 | 2022-12-13 09:42:34.373 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-12-13 09:42:34.373 2022-12-13 08:42:34 Local computer time in UTC | 2022-12-13 09:42:34.373 2022-12-13 09:42:34 Local computer time in SC Time Zone | 2022-12-13 09:42:34.373 2022-12-13 08:42:33 Server time in UTC | 2022-12-13 09:42:34.373 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-12-13 09:42:34.373 Program path: C:\SierraChart\ | 2022-12-13 09:42:34.373 Data Files path: C:\SierraChart\Data\ | 2022-12-13 09:42:34.373 OS Version Number: 10.0 | 2022-12-13 09:42:34.374 Locale Setting: C | 2022-12-13 09:42:34.374 DLLs: UserContributedStudies_64.dll | 2022-12-13 09:42:34.374 Allowed protected custom studies: | 2022-12-13 09:42:34.374 Crash reporter started: true | 2022-12-13 09:42:34.374 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-12-13 09:42:34.394 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-12-13 09:42:34.447 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-12-13 09:42:34.509 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-12-13 09:42:34.509 Received 5 login tokens. | 2022-12-13 09:42:34.635 Performing login for updated account information. | 2022-12-13 09:42:34.968 Successfully processed Sierra Chart account data. | 2022-12-13 09:42:35.410 Symbol settings MD5 received. Request ID: 1. | 2022-12-13 09:42:36.136 Symbol settings are up-to-date for scdataallservices. | 2022-12-13 09:42:36.136 Files to Open on Startup | Opening file: ES Neu.Cht | 2022-12-13 09:42:38.669 ESH23-CME [CBV] 7000 Volume #1 | Reloading chart. | 2022-12-13 09:42:38.690 ESH23-CME [CBV] 7000 Volume #1 | Performing continuous chart historical Daily data download for symbol ESZ22-CME starting at last date in file. | 2022-12-13 09:42:38.692 Starting DelayedDownloadMonitoringTimer | 2022-12-13 09:42:38.692 Starting HDTimeoutTimer | 2022-12-13 09:42:38.692 Added historical Daily data request for ESZ22-CME to the queue. | 2022-12-13 09:42:38.692 Triggering next historical data download in queue. | 2022-12-13 09:42:38.692 ESH23-CME [CBV] 7000 Volume #1 | Performing continuous chart historical Daily data download for symbol ESH23-CME starting at last date in file. | 2022-12-13 09:42:38.693 Added historical Daily data request for ESH23-CME to the queue. | 2022-12-13 09:42:38.693 ESH23-CME [CBV] 7000 Volume #1 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2022-12-13 09:42:38.708 ESH23-CME [CBV] 250 Trades #2 | Reloading chart. | 2022-12-13 09:42:38.855 ESH23-CME [CBV] 250 Trades #2 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2022-12-13 09:42:38.873 ESH23-CME [CBV] 30 Min #4 | Reloading chart. | 2022-12-13 09:42:38.882 ESH23-CME [CBV] 30 Min #4 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2022-12-13 09:42:38.900 Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-12-13 09:42:38.916 Using symbol data fast lookup vector | 2022-12-13 09:42:38.916 HD Request # 1 | Downloading Historical Daily chart data for ESZ22-CME. Starting date: 2022-12-08. Service: scdataallservices | 2022-12-13 09:42:38.918 HD Request # 1 | Requesting historical Daily data for ESZ22 starting at 2022-12-07. SC External HD service. | 2022-12-13 09:42:39.207 HD Request # 1 | Receiving historical Daily data for ESZ22-CME starting at 2022-12-08. | 2022-12-13 09:42:39.572 HD Request # 1 | Writing historical Daily data to the file ESZ22-CME.dly. | 2022-12-13 09:42:39.572 HD Request # 1 | Bytes received: 242 | 2022-12-13 09:42:39.575 HD Request # 1 | Received 4 Daily data records from 2022-12-08 00:00:00 to 2022-12-12 00:00:00 (5.0 days) and wrote 3 records for ESZ22-CME | 2022-12-13 09:42:39.575 HD Request # 1 | Completion time: 1s. | 2022-12-13 09:42:39.575 HD Request # 1 | Daily data download complete for ESZ22-CME. Unique request ID: 1 | 2022-12-13 09:42:39.575 Removing historical data download ID 1. | 2022-12-13 09:42:39.575 Triggering next historical data download in queue. | 2022-12-13 09:42:39.575 Mapping ESH23-CME to ESH23. Service code: cme | 2022-12-13 09:42:39.575 HD Request # 2 | Downloading Historical Daily chart data for ESH23-CME. Starting date: 2022-12-08. Service: scdataallservices | 2022-12-13 09:42:39.577 HD Request # 2 | Requesting historical Daily data for ESH23 starting at 2022-12-07. SC External HD service. | 2022-12-13 09:42:39.846 HD Request # 2 | Receiving historical Daily data for ESH23-CME starting at 2022-12-08. | 2022-12-13 09:42:40.121 HD Request # 2 | Writing historical Daily data to the file ESH23-CME.dly. | 2022-12-13 09:42:40.121 HD Request # 2 | Bytes received: 239 | 2022-12-13 09:42:40.124 HD Request # 2 | Received 4 Daily data records from 2022-12-08 00:00:00 to 2022-12-12 00:00:00 (5.0 days) and wrote 3 records for ESH23-CME | 2022-12-13 09:42:40.124 HD Request # 2 | Completion time: 1s. | 2022-12-13 09:42:40.124 HD Request # 2 | Daily data download complete for ESH23-CME. Unique request ID: 2 | 2022-12-13 09:42:40.124 Removing historical data download ID 2. | 2022-12-13 09:42:40.124 Triggering next historical data download in queue. | 2022-12-13 09:42:40.124 No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.124 ESH23-CME [CBV] 7000 Volume #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-12-13 09:42:40.131 ESH23-CME [CBV] 7000 Volume #1 | Reloading chart. | 2022-12-13 09:42:40.131 ESH23-CME [CBV] 250 Trades #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-12-13 09:42:40.151 ESH23-CME [CBV] 250 Trades #2 | Reloading chart. | 2022-12-13 09:42:40.152 ESH23-CME [CBV] 30 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-12-13 09:42:40.172 ESH23-CME [CBV] 30 Min #4 | Reloading chart. | 2022-12-13 09:42:40.173 ESH23-CME [CBV] 7000 Volume #1 | Reloading chart. | 2022-12-13 09:42:40.195 ESH23-CME [CBV] 250 Trades #2 | Reloading chart. | 2022-12-13 09:42:40.232 ESH23-CME [CBV] 30 Min #4 | Reloading chart. | 2022-12-13 09:42:40.267 ESH23-CME [CBV] 7000 Volume #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-12-13 09:42:40.300 Starting DelayedDownloadMonitoringTimer | 2022-12-13 09:42:40.310 Starting HDTimeoutTimer | 2022-12-13 09:42:40.310 Added historical Intraday data request for ESH23-CME to the queue. | 2022-12-13 09:42:40.310 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2022-12-13 09:42:40.310 Triggering next historical data download in queue. | 2022-12-13 09:42:40.310 HD Request # 3 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2022-12-13 09:42:40.316 HD Request # 3 | Download start date-time: 2022-12-13 09:15:10.000000. File last date-time: 2022-12-13 09:15:10.000000 | 2022-12-13 09:42:40.316 HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2022-12-13 09:42:40.317 Socket (1) | Creating socket. | 2022-12-13 09:42:40.317 Socket (1) | New receive buffer size: 5242880 | 2022-12-13 09:42:40.317 Socket (1) | Connecting to IP: 142.215.17.188. | 2022-12-13 09:42:40.317 ESH23-CME [CBV][M] 250 Trades #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-12-13 09:42:40.387 ESH23-CME [CBV][M] 30 Min #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-12-13 09:42:40.464 Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.465 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.465 ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.475 ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.483 Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.529 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.529 ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.532 ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:40.539 HD Request # 3 | Setting DTC encoding to Binary VLS | 2022-12-13 09:42:40.570 HD Request # 3 | Sending historical data logon request message. | 2022-12-13 09:42:40.570 SC Data - All Services | Connected to server complete. | 2022-12-13 09:42:40.911 Triggering next historical data download in queue. | 2022-12-13 09:42:40.912 Triggering next historical data download in queue. | 2022-12-13 09:42:40.912 Triggering next historical data download in queue. | 2022-12-13 09:42:40.912 Triggering next historical data download in queue. | 2022-12-13 09:42:40.912 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-12-13 09:42:40.921 No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.922 No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.922 No download requests in the queue to start downloads for. | 2022-12-13 09:42:40.922 Mapping ESH23-CME to ESH23. Service code: cme | 2022-12-13 09:42:40.923 Using symbol data fast lookup vector | 2022-12-13 09:42:40.923 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2022-12-13 09:42:40.923 SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2022-12-13 09:42:40.923 DTC Client socket (2) | Creating socket. | 2022-12-13 09:42:40.924 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-13 09:42:40.924 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2022-12-13 09:42:40.924 SC DTC Delayed Exchange Data | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2022-12-13 09:42:40.926 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-12-13 09:42:41.052 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-12-13 09:42:41.052 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-13 09:42:41.052 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-12-13 09:42:41.212 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-12-13 09:42:41.212 HD Request # 3 | Requesting Intraday data. Start date-time: 2022-12-13 09:15:10. Record interval: 1. Symbol: ESH23 | 2022-12-13 09:42:41.214 HD Request # 3 | Decompressing data. | 2022-12-13 09:42:41.394 HD Request # 3 | Receiving Intraday data for ESH23-CME starting at 2022-12-13 09:15:10.183000 | 2022-12-13 09:42:41.394 Socket (1) | CloseSocket call. | 2022-12-13 09:42:41.395 Historical data download thread signaled to stop. | 2022-12-13 09:42:41.395 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-13 09:42:41.395 HD Request # 3 | Timestamp of first Intraday data file record written: 2022-12-13 09:15:10.183000. | 2022-12-13 09:42:41.395 HD Request # 3 | Received 508 Intraday data records from 2022-12-13 09:15:10.183000 to 2022-12-13 09:32:36.765000 (17.4 minutes) and wrote 508 records for ESH23-CME | 2022-12-13 09:42:41.395 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2022-12-13 08:32:36.765000 | 2022-12-13 09:42:41.396 HD Request # 3 | Completion time: 1s. | 2022-12-13 09:42:41.396 HD Request # 3 | Intraday data download complete for ESH23-CME. Unique request ID: 3 | 2022-12-13 09:42:41.396 Removing historical data download ID 3. | 2022-12-13 09:42:41.396 Real-time Intraday chart data file updates started for ESH23-CME | 2022-12-13 09:42:41.396 Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 180 | 2022-12-13 09:42:41.396 Intraday chart data file opened for ESH23-CME | 2022-12-13 09:42:41.396 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2022-12-13 09:42:41.396 Triggering next historical data download in queue. | 2022-12-13 09:42:41.397 Initiating new historical data download for ESH23-CME to get the latest data since the download was started while not connected to primary service. | 2022-12-13 09:42:41.397 Added historical Intraday data request for ESH23-CME to the queue. | 2022-12-13 09:42:41.397 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2022-12-13 09:42:41.397 Delaying start of download for ESH23-CME. | 2022-12-13 09:42:41.397 Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.417 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.417 ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.419 ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:41.427 Socket (1) | Socket gracefully closed by remote side. | 2022-12-13 09:42:41.531 Socket (1) | Closed. | 2022-12-13 09:42:41.531 SC DTC Delayed Exchange Data | Received logon response. | 2022-12-13 09:42:41.964 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-12-13 09:42:41.964 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-12-13 09:42:41.964 SC DTC Delayed Exchange Data | Successfully connected. | 2022-12-13 09:42:41.964 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-12-13 09:42:41.964 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2022-12-13 09:42:41.964 SC DTC Delayed Exchange Data | Received security definition for symbol ESH23-CME | 2022-12-13 09:42:42.222 HD Request # 4 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2022-12-13 09:42:47.301 HD Request # 4 | Download start date-time: 2022-12-13 09:32:36.000000. File last date-time: 2022-12-13 09:32:36.765000 | 2022-12-13 09:42:47.301 HD Request # 4 | Using server: ds26.sierracharts.com port 10150 | 2022-12-13 09:42:47.301 Socket (1) | Creating socket. | 2022-12-13 09:42:47.301 Socket (1) | New receive buffer size: 5242880 | 2022-12-13 09:42:47.301 Socket (1) | Connecting to IP: 142.215.17.188. | 2022-12-13 09:42:47.301 HD Request # 4 | Setting DTC encoding to Binary VLS | 2022-12-13 09:42:47.550 HD Request # 4 | Sending historical data logon request message. | 2022-12-13 09:42:47.550 HD Request # 4 | Requesting Intraday data. Start date-time: 2022-12-13 09:32:36. Record interval: 1. Symbol: ESH23 | 2022-12-13 09:42:48.191 HD Request # 4 | Decompressing data. | 2022-12-13 09:42:48.320 HD Request # 4 | Receiving Intraday data for ESH23-CME starting at 2022-12-13 09:32:36.765000 | 2022-12-13 09:42:48.320 Socket (1) | CloseSocket call. | 2022-12-13 09:42:48.321 Historical data download thread signaled to stop. | 2022-12-13 09:42:48.321 Socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-13 09:42:48.321 HD Request # 4 | Timestamp of first Intraday data file record written: 2022-12-13 09:32:36.765000. | 2022-12-13 09:42:48.321 HD Request # 4 | Received 3 Intraday data records from 2022-12-13 09:32:36.765000 to 2022-12-13 09:32:45.093000 (8.3 seconds) and wrote 3 records for ESH23-CME | 2022-12-13 09:42:48.321 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2022-12-13 08:32:45.093000 | 2022-12-13 09:42:48.321 HD Request # 4 | Completion time: 1s. | 2022-12-13 09:42:48.322 HD Request # 4 | Intraday data download complete for ESH23-CME. Unique request ID: 4 | 2022-12-13 09:42:48.322 Removing historical data download ID 4. | 2022-12-13 09:42:48.322 Real-time Intraday chart data file updates started for ESH23-CME | 2022-12-13 09:42:48.322 Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 180 | 2022-12-13 09:42:48.322 Intraday chart data file opened for ESH23-CME | 2022-12-13 09:42:48.322 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2022-12-13 09:42:48.322 Triggering next historical data download in queue. | 2022-12-13 09:42:48.322 No download requests in the queue to start downloads for. | 2022-12-13 09:42:48.322 Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.343 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.343 ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.345 ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 09:42:48.353 Socket (1) | Socket gracefully closed by remote side. | 2022-12-13 09:42:48.440 Socket (1) | Closed. | 2022-12-13 09:42:48.441 Error creating the file folder: F:\SierraChart\Images\. Windows error code 3: Das System kann den angegebenen Pfad nicht finden. | 2022-12-13 09:46:25.322 Saved Chartbook: ES Neu.Cht. Time: 0.0027 seconds. | 2022-12-13 12:17:14.761 Saved Chartbook: ES Neu.Cht. Time: 0.0026 seconds. | 2022-12-13 14:18:54.354 Saved Chartbook: ES Neu.Cht. Time: 0.0028 seconds. | 2022-12-13 14:24:29.628 Saved Chartbook: ES Neu.Cht. Time: 0.0022 seconds. | 2022-12-13 15:48:37.478 Saved Chartbook: ES Neu.Cht. Time: 0.0029 seconds. | 2022-12-13 16:01:24.741 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-13 16:10:26.476 DTC Client socket (2) | Close event error. Windows error code 10053: Eine bestehende Verbindung wurde softwaregesteuert durch den Hostcomputer abgebrochen. | 2022-12-13 16:10:26.476 DTC Client socket (2) | CloseSocket call. | 2022-12-13 16:10:26.476 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-12-13 16:10:26.476 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-13 16:10:26.476 DTC Client socket (2) | Closed. | 2022-12-13 16:10:26.476 DTC Client socket (0) | CloseSocket call. | 2022-12-13 16:10:26.476 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-12-13 16:10:26.476 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-13 16:10:26.476 SC DTC Delayed Exchange Data | Connecting to the server ds28-2.sierracharts.com. Port 10043 | 2022-12-13 16:10:28.480 DTC Client socket (1) | Creating socket. | 2022-12-13 16:10:28.518 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-13 16:10:28.518 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2022-12-13 16:10:28.518 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-12-13 16:10:28.641 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-12-13 16:10:28.641 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-13 16:10:28.641 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-12-13 16:10:28.791 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-12-13 16:10:28.791 SC DTC Delayed Exchange Data | Received logon response. | 2022-12-13 16:10:29.545 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-12-13 16:10:29.545 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-12-13 16:10:29.545 SC DTC Delayed Exchange Data | Successfully connected. | 2022-12-13 16:10:29.545 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-12-13 16:10:29.545 Added historical Intraday data request for ESH23-CME to the queue. | 2022-12-13 16:10:29.545 Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2022-12-13 16:10:29.545 Triggering next historical data download in queue. | 2022-12-13 16:10:29.545 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESH23-CME -> ESH23 | 2022-12-13 16:10:29.545 HD Request # 5 | Downloading Intraday chart data for ESH23-CME to the file ESH23-CME.scid. Service: cme | 2022-12-13 16:10:29.545 HD Request # 5 | Download start date-time: 2022-12-13 15:59:56.000000. File last date-time: 2022-12-13 15:59:56.000000 | 2022-12-13 16:10:29.546 HD Request # 5 | Using server: ds21.sierracharts.com port 10149 | 2022-12-13 16:10:29.546 Socket (2) | Creating socket. | 2022-12-13 16:10:29.583 Socket (2) | New receive buffer size: 5242880 | 2022-12-13 16:10:29.583 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-12-13 16:10:29.583 SC DTC Delayed Exchange Data | Received security definition for symbol ESH23-CME | 2022-12-13 16:10:29.768 HD Request # 5 | Setting DTC encoding to Binary VLS | 2022-12-13 16:10:29.883 HD Request # 5 | Sending historical data logon request message. | 2022-12-13 16:10:29.883 HD Request # 5 | Requesting Intraday data. Start date-time: 2022-12-13 15:59:56. Record interval: 1. Symbol: ESH23 | 2022-12-13 16:10:30.484 HD Request # 5 | Decompressing data. | 2022-12-13 16:10:30.641 HD Request # 5 | Receiving Intraday data for ESH23-CME starting at 2022-12-13 15:59:56.104000 | 2022-12-13 16:10:30.642 Socket (2) | CloseSocket call. | 2022-12-13 16:10:30.642 Historical data download thread signaled to stop. | 2022-12-13 16:10:30.642 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-13 16:10:30.642 HD Request # 5 | Timestamp of first Intraday data file record written: 2022-12-13 15:59:56.104000. | 2022-12-13 16:10:30.642 HD Request # 5 | Received 34 Intraday data records from 2022-12-13 15:59:56.104000 to 2022-12-13 16:00:29.016000 (32.9 seconds) and wrote 34 records for ESH23-CME | 2022-12-13 16:10:30.642 HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2022-12-13 15:00:29.016000 | 2022-12-13 16:10:30.643 HD Request # 5 | Completion time: 1s. | 2022-12-13 16:10:30.643 HD Request # 5 | Intraday data download complete for ESH23-CME. Unique request ID: 5 | 2022-12-13 16:10:30.643 Removing historical data download ID 5. | 2022-12-13 16:10:30.643 Real-time Intraday chart data file updates started for ESH23-CME | 2022-12-13 16:10:30.643 Opened cached Intraday file: C:\SierraChart\Data\ESH23-CME.scid. Thread ID: 180 | 2022-12-13 16:10:30.643 Intraday chart data file opened for ESH23-CME | 2022-12-13 16:10:30.643 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2022-12-13 16:10:30.643 Triggering next historical data download in queue. | 2022-12-13 16:10:30.643 No download requests in the queue to start downloads for. | 2022-12-13 16:10:30.643 Chart #4 has tagged chart #1 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.664 Chart #4 has tagged chart #2 for full recalculation. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.664 ESH23-CME [CBV][M] 7000 Volume #1 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.667 ESH23-CME [CBV][M] 250 Trades #2 | Performing a full recalculation because it has been tagged. Chartbook: ES Neu.Cht | 2022-12-13 16:10:30.675 Socket (2) | Socket gracefully closed by remote side. | 2022-12-13 16:10:30.776 Socket (2) | Closed. | 2022-12-13 16:10:30.776 |
| [2022-12-13 16:35:27] |
| Sierra_Chart Engineering - Posts: 17271 |
|
Are you referring to Central European Time? And what was the symbol? You are also using the delayed data feed. Due to how that feed works, you really should not notice any data freezing issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-13 18:06:24] |
| User123091 - Posts: 6 |
|
yes, it's Central European time. Symbol is ESH23-CME (S&P 500 mini) in simulation mode (no live account), but the symbol is also included in the log To be honest: this data freezing issue keeps me away from trading with real money... sometimes the duration of the data freezing is around 30 seconds and was also happening during an open trade (in sim). If this happens in a real live account it could be very bad. Did you see the error code 10053 in the log? (German text behind) Maybe Windows closed the connection or has a problem with SC? Kind regards Date Time Of Last Edit: 2022-12-13 18:14:31
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