Support Board
Date/Time: Mon, 31 Mar 2025 18:06:41 +0000
hey my acct is getting frozen,Edge should be contacting you too
View Count: 329
| [2022-11-28 16:13:33] |
| User849502 - Posts: 367 |
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Hey guys, I have a small acct at Edge I play around with. I had them last week put a $100 max stop out on it. Thought all was fine until today I am trading and with a $50 loss in nq and 10 winner in es, the dom froze me out saying I had exceeded limits. Which obvs I hadn't. What is going on??? Now does this have anything to do with the fact I am now only on one computer(your accts knows that my 2 computer charge stops on 1 DEc) I have 2 SC logins on one computer now. One is Teton for all things es and nq, and the account and Edge. I also have a separate login for 'all services' for my Bimex crypto. Could that be an issue, I doubt it but am letting you know. Please can you get acct unfrozen? I promise I haven't lost a hundred bucks so unfreeze me, please... Karen |
| [2022-11-28 17:44:26] |
| John - SC Support - Posts: 39041 |
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If the freeze is due to something that Edge Clear has setup for your account, then you need to talk to them about it. Are you using the Global Profit/Loss Management option within Sierra Chart? If so, then is this why you are locked? Refer to the following regarding this option? Global Profit/Loss Management For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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