Support Board
Date/Time: Sat, 21 Dec 2024 12:22:21 +0000
CQG not enabled
View Count: 642
| [2022-11-21 20:17:42] |
| User394919 - Posts: 8 |
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I am trading the E-mini -S&P 500 futures, I've changed the symbols (F.US. EPU22) in September. I attach the massage from earlier today: Hi there if you are connecting to CQG you would need to be on SP10, SP11, or SP12. For you SP10 would work, SP10 = SP3 & Denali, so that should give you access to the features you have now. If you wish I can convert your SP3 days into SP10 Usage time. Please let me know. I'm confuse, what's mean =SP3 & Denali? I paid a payment on 11/16/2022 $125.00. Today can't connected CQG. Please add CQG connection. Thanks! |
| [2022-11-22 00:58:58] |
| John - SC Support - Posts: 36808 |
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We have answered this here: Please add CQG connection For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-22 07:49:35] |
| User394919 - Posts: 8 |
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when is the deadline for use the CQG? I changed Service Package to 10, now CQG connected, but still no activity, had notice; I need to Download Failed Historical data only supported with Sierra Chart data feed. could you tell me where I can download it? I appreciate for your help!!
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| [2022-11-22 10:51:19] |
| Sierra_Chart Engineering - Posts: 17585 |
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There is no deadline. You also need to complete the exchange agreements here and activate the exchanges you need: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-22 10:51:37
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| [2022-11-22 18:32:48] |
| User394919 - Posts: 8 |
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If the CQG is no deadline, I want to use it until I finish exchange agreements, because my English not very well, I need more time to read it. I can't trade since yesterday, please tell me, how to Download Failed Historical data only supported with Sierra Chart data feed. Thanks for your time!!
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| [2022-11-22 21:18:53] |
| John - SC Support - Posts: 36808 |
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Sorry, what we meant by "No Deadline" is that the time is already passed. We do not allow data from CQG for the CME Group and EUREX exchanges into Sierra Chart at this time. Therefore, in order to get the data, you need to finish setting up the Denali Exchange Data Feed.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-23 02:15:21] |
| User394919 - Posts: 8 |
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When I fill out the agreements form, it make me confuse. I'm trading E-mini S&P 500 futures, which one it's correct to choose? Thanks! 1. The Denali Data Feed is included with your current Service Package. Documentation: Denali Exchange Data Feed Documentation: Teton Order Routing Service Denali Exchange Data Feed NASDAQ Exchange (Optional): [Link] 1. The Denali Data Feed is active. 2. [Todo] NASDAQ Exchange Agreements 3. [Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [NASDAQ] Denali Exchange Data Feed CME / CBOT / NYMEX / COMEX Exchanges (Optional): [Link] 1. The Denali Data Feed is active. 2. [Todo] CME / CBOT / NYMEX / COMEX Exchange Agreements 3. [Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [CME / CBOT / NYMEX / COMEX] Denali Exchange Data Feed EUREX Exchanges (Optional): [Link] Sierra Chart version 2223 or higher required to use this data feed. 1. The Denali Data Feed is active. 2. [Todo] EUREX Exchange Agreements 3. [Todo] Activate / Deactivate Denali Exchange Data Feed Exchanges [EUREX] |
| [2022-11-23 14:48:21] |
| John - SC Support - Posts: 36808 |
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You need to select the option for CME / CBOT / NYMEX / COMEX Exchange Agreements and fill out the agreements within that section.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-23 16:40:03] |
| User394919 - Posts: 8 |
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I signed up the agreement. How can I to activate it?
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| [2022-11-23 17:26:20] |
| John - SC Support - Posts: 36808 |
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We see the agreements have been completed and accepted, so you qualify for the non-professional exchange fees. We have gone ahead and activated the "CME Top-of-Book for Non-Professionals" for your account. There is no cost for the remainder of this month since this is your first time using the Denali Exchange Data Feed and the data is free for the month in which it is activated. You should be receiving the real-time data for the ES at this time. On December 1, 2022 you will be charged $1.25 for this exchange fee. If you need Market Depth data or other CME Group exchanges, then you can change your exchange selections at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-24 03:11:13] |
| User394919 - Posts: 8 |
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Why need to pay this money? Doesn't the monthly payment include it? It's very trouble. I tried to pay $1.25, when I quick to pay show me $10, why? another question; I want to make renew fee from my account, but always; Your Services Balance of 0.80 USD is too low to renew the Services activated on your account when they expire. You need a balance of at least 1.25 USD. To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2023-04-03). I have money in account Date Time Of Last Edit: 2022-11-24 03:19:35
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| [2022-11-24 14:11:31] |
| Sierra_Chart Engineering - Posts: 17585 |
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It is not possible to make a small payment in the amount of 1.25. There is a minimum. Apparently it is 10 USD. The additional amount remains on your Services Balance and will be used for payment for upcoming services as they expire. The only amount that you have in your Sierra Chart account is: 0.80 USD Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-24 15:50:01] |
| User394919 - Posts: 8 |
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I paid $15. Question; On December 1, 2022 you will be charged $1.25 for this exchange fee. only for one time or charge every month for $1.25?? |
| [2022-11-24 16:56:24] |
| Sierra_Chart Engineering - Posts: 17585 |
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The 1.25 USD is every month for the exchange fee which is paid to the CME.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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