Support Board
Date/Time: Tue, 26 Nov 2024 20:40:37 +0000
Cannot update after v1137
View Count: 1362
| [2014-05-27 12:18:41] |
| BJV - Posts: 29 |
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HI SC I cannot update any versions after 1137. I cannot send my log as SC crashes when I click on windows. I have attached my CBs which run at start up. I have reverted back to 1137 again now. I understand there have been some concerns with user contributed studies (I use one) however there are no reported issues from others using the contributed study from the trading community I am with. I can follow up with the programmer of the study if you feel this is the issue after you investigate....thanks
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Private File Private File |
| [2014-05-27 17:33:36] |
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We are quite certain that the issue does have to do with custom studies. We are not sure what we changed which is causing this. A recompile of the custom study is needed. Refer to help topic 17 here: http://www.sierrachart.com/index.php?l=doc/helpdetails17.html It is not going to help us to look at your Chartbooks. That generally is an involved process, and we would not see a problem because we do not have the custom studies you are using. Unless you are using one of the ones provided with Sierra Chart in the "User Contributed Studies" list? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-28 00:37:25] |
| BJV - Posts: 29 |
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I will talk to the programmer about a recompile of the custom study. For the record you will have access to the studies I use and within my CB as all these are available within SC
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| [2014-05-28 02:38:09] |
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We tested the first Chartbook posted and we did not notice any abnormal shutdown or any problems with it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-28 13:20:45] |
| BJV - Posts: 29 |
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Hi SC, can you try both CB's while I try and get the programmer to investigate further. I can remove the CB's from start up and upgrade to a new version however when I open the CB's into the new version SC crashes. I believe you will see my concern when working with both chart books...thanks
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| [2014-06-01 23:56:46] |
| BJV - Posts: 29 |
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This issue was resolved after deleting the DLL. The programmer will investigate further. The the user contributor study within SC is working fine.
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| [2014-06-02 00:34:46] |
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No need to investigate it further, we now finally discovered what the problem is and it will be solved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-06-02 00:34:54
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