Support Board
Date/Time: Tue, 26 Nov 2024 17:35:53 +0000
Payment issue.
View Count: 1145
| [2014-05-25 21:47:44] |
| User39309 - Posts: 15 |
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The system reminded me to increase my additional services balance by $22.50. I inadvertently logged in to my trial account under jeffpanc and made a payment. So now it has a balance of $22.50 and my "jeff pancottine" account still has a balance of $44.50. Is there a way for you to move the jeffpanc balance to my "jeff pancottine" account and close the jeffpanc trial account? If not, then please let me know what I need to do. Jeff |
| [2014-05-25 22:07:33] |
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We will take care of this for you and respond back when done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-25 22:13:15] |
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We have transferred the balance, and removed the trial account.
Sierra Chart Support |
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