Support Board
Date/Time: Tue, 26 Nov 2024 17:29:12 +0000
missing data with Sierra Chart historical data service
View Count: 1237
| [2014-05-25 08:12:52] |
| natanibz - Posts: 134 |
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Hello, using Sierra Chart historical data service, in intraday charts, i don't have some data at the beginning of the new contracts, for 2010 and the years before. With YM. I did edit>>delete all data and download, but the problem remains. Thanks |
| [2014-05-25 20:11:26] |
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The earliest data will be 2009 and we do not see any missing data for 2009 or 2010 for the YM. Open a chart for a specific contract month and year for the YM, not continuous, and then post an image of the chart and show what exactly is missing. Here are the instructions to provide chart images: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Also refer to help topic 7.1 here: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-26 11:41:19] |
| natanibz - Posts: 134 |
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From dicember 2010 is ok.
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 YMM14 [CBV] 60 Min #27 41785.484 (2).png / V - Attached On 2014-05-26 11:40:22 UTC - Size: 48.68 KB - 376 views YMM14 [CBV] 60 Min #27 41785.484.png / V - Attached On 2014-05-26 11:40:31 UTC - Size: 37.02 KB - 354 views YMM14 [CBV] 60 Min #27 41785.485 (2).png / V - Attached On 2014-05-26 11:40:37 UTC - Size: 47.99 KB - 324 views YMM14 [CBV] 60 Min #27 41785.485 (3).png / V - Attached On 2014-05-26 11:40:42 UTC - Size: 41.34 KB - 357 views YMM14 [CBV] 60 Min #27 41785.485.png / V - Attached On 2014-05-26 11:40:51 UTC - Size: 39.36 KB - 348 views YMM14 [CBV] 60 Min #27 41785.486 (2).png / V - Attached On 2014-05-26 11:40:56 UTC - Size: 40.03 KB - 334 views YMM14 [CBV] 60 Min #27 41785.486.png / V - Attached On 2014-05-26 11:41:01 UTC - Size: 41.02 KB - 343 views |
| [2014-05-26 20:44:33] |
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We see the problem and we are working on this. We are going to be adding in the missing data. Should all be done in about an hour. What you will need to do is re-download the data for the 2010 and 2009 contracts following the instructions here: http://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-26 22:04:14] |
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The missing data has now been filled in.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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