Support Board
Date/Time: Sat, 30 Nov 2024 21:53:21 +0000
No data on TPO profile chart.
View Count: 343
| [2022-11-08 19:16:44] |
| User119865 - Posts: 4 |
|
Hello, I have trouble with a TPO profile chart (market profile blocks), it just stays blank. It says in the log "service package does not support this function or the account is expired". But the account hasn't expired and the TPO should be included in the package that I paid for. The DOM and normal chart is working no problem. Can you please help me out. Thank you, best regards. |
2.png| [2022-11-08 22:33:27] |
| John - SC Support - Posts: 36350 |
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You are on Package 10, which does NOT have support for the TPO profile study. You need to be on Package 11. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.
Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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