Support Board
Date/Time: Tue, 26 Nov 2024 18:28:57 +0000
Trade Verification
View Count: 965
| [2014-05-23 14:27:53] |
| Richard A Johnson - Posts: 10 |
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On 5/21/2014 you show me going long 1 ESM4 @15:18:00 price 1886.00, then exiting the trade the next morning @08:28:17 price 1886.75. Can you explain to me where you got the information for the long on 5/21/2014. I was not even logged into my Sierra Charts at that time on that day. Could you please send me the logs for that trade. Thank You Rick Johnson |
| [2014-05-23 16:36:29] |
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You need to contact your Trading service about this. We do not have access to this information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-23 16:36:42
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| [2014-05-23 22:45:39] |
| Richard A Johnson - Posts: 10 |
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I understand that when I'm not logged into Sierra Charts and confirmed that I am connected to a live server (TransAct), that you should not have access to trade information on trades I made with TransAct direct. However you were sent information on a trade I made with them on 5/21/2014, and you were only sent half of the transaction. So you had to have gotten the information transmitted to you from them. Again I realize you were not involved but I need a copy of the information they sent to you. If you cannot provide me with this, do you have a legal department I can contact to request this information. Thank You |
| [2014-05-23 23:15:40] |
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All trading data goes straight from the TransAct server to your installed copy of Sierra Chart. We have no involvement in that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-23 23:15:52
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