Support Board
Date/Time: Tue, 26 Nov 2024 23:26:52 +0000
Weird connection / Account name under
View Count: 710
| [2022-11-04 20:22:17] |
| nh989 - Posts: 4 |
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Hello, I discovered a record of this account name "Ivan Petruska" that connected/disconnected once on Oct 23, 2022 in my trade activity logs. I do not recognize this name at all. Do you know what this would mean and if I need to be worried that something is compromised? Please see the attached screenshot, thanks. |
 ivan_account.png / V - Attached On 2022-11-04 20:22:07 UTC - Size: 26.35 KB - 160 views |
| [2022-11-04 21:51:21] |
| John - SC Support - Posts: 36309 |
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It is strange and given the current state of intrusions and username/password hacks, it would be prudent to change your password for your trading service (contact your broker for this). You will then need to re-enter that information in the Global Settings >> Data/Trade Service Settings window. You can get that Account Name out of your system by deleting those trade activities that are associated with it. Refer to the following: Trade Activity Log: Clearing Trade Activity Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-06 18:56:34
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| [2023-10-16 23:09:26] |
| Tin43 - Posts: 90 |
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This is weird. I can't have access to my PC now. I will check tomorrow... But I just suscribed to Ticino Trader charts and the receipt in my email from stripe.. says.. Receipt from Ticino Trader di Iván Petruska... |
| [2023-10-16 23:11:05] |
| Tin43 - Posts: 90 |
|
Hello,
I discovered a record of this account name "Ivan Petruska" that connected/disconnected once on Oct 23, 2022 in my trade activity logs. I do not recognize this name at all. Do you know what this would mean and if I need to be worried that something is compromised? Please see the attached screenshot, thanks. Did you find out what was? |
| [2023-10-17 17:30:21] |
| John - SC Support - Posts: 36309 |
|
First check with Ticino Trader and see if that is their name. Otherwise, we certainly do not know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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