Support Board
Date/Time: Thu, 20 Mar 2025 18:36:51 +0000
Trade Order Error
View Count: 514
| [2022-11-02 16:15:11] |
| User989530 - Posts: 33 |
|
Hello Support, I would like to know how to solve this error: Trade Order Error - Invalid account or trading accounts not yet received from service. Unable to submit order. Internal Order ID: 223915. Service Order ID: (none). Symbol: XXXXXX. Account: DUXXXXXX | 2022-11-02 16:13:45.225 * |
| [2022-11-02 16:49:30] |
| John - SC Support - Posts: 38830 |
|
What trading service are you using?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-04 04:27:07] |
| User989530 - Posts: 33 |
|
BitMex
|
| [2022-11-04 09:25:27] |
| Sierra_Chart Engineering - Posts: 18860 |
|
You need to select your correct BitMex trade account through this list box on the Trade Window: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-08 23:14:08] |
| User989530 - Posts: 33 |
|
NewTestAccount1234 says. Trade Order Error - Invalid account or trading accounts not yet received from service. Unable to submit order. Internal Order ID: 17. Service Order ID: (none). Symbol: XBT_USDT-BMEX. Account: NewTestAccount1234 | 2022-11-08 23:13:44.853 * |
| [2022-11-08 23:19:48] |
| |
|
This does not look like a valid BitMex account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-09 13:59:35] |
| User989530 - Posts: 33 |
|
On an older Sierra version i receive this message: Trade Order Error - Invalid account or trading accounts not yet received from service. Unable to submit order. Internal Order ID: 223941. Service Order ID: (none). Symbol: XBTUSD-BMEX. Account: DU317XXX | 2022-11-09 13:58:05.545 * (i have change the last 3 digits of the acc)
|
| [2022-11-09 14:38:13] |
| Sierra_Chart Engineering - Posts: 18860 |
|
This would mean the selected account is not a valid BitMex account among the ones received. If any of them were received.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-09 17:02:02] |
| User989530 - Posts: 33 |
|
Im the first one to find this problem?
|
| [2022-11-10 11:20:57] |
| Sierra_Chart Engineering - Posts: 18860 |
|
We do not remember anyone else reporting this issue. Another thing to be aware of is we are not providing support for BitMex trading any longer. You can still use Sierra Chart for charting BitMex and other cryptocurrency symbols. If you would like a refund just let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: