Support Board
Date/Time: Wed, 19 Mar 2025 23:14:47 +0000
NOT receiving Mbo, switching to teton
View Count: 437
| [2022-10-28 16:33:52] |
| User187299 - Posts: 2 |
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Hello, Well it's been over a month and I've put in hours and hours of effort but I still am not getting ANY information past the bid and offer on my dom or chart or any other gadget. So ive been paying for MBO, but getting minimal. I bring this up only to illustrate ive tried to resolve it on my own, but am done now. Problem is I don't know what I might have missed, being new.....But, instead of f#%# around with that, I've decided to leave AMP and CQG in favor of everything Sierra, specifically getting the Teton order routing. My question is this- I am going to wire money to Ironbeam tomorrow morning. What EXACTLY must I do to ensure I get this connection correct? It looks like all I do is contact ironbeam and tell them I want to use teton. Is that all I have to do? I'm hoping to not waste another half a day f$^^# around in sierra data feed documents. If I need to do anything else, please let me know. I'd like this to work correctly the first time. Thanks, Jesse |
| [2022-10-28 16:37:52] |
| Sierra_Chart Engineering - Posts: 18846 |
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You need to pay for market depth data from the CME. What symbols do you need market depth data for? Refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Adding Support for CME Market Depth Data Yes this is correct: What EXACTLY must I do to ensure I get this connection correct? It looks like all I do is contact ironbeam and tell them I want to use teton. Is that all I have to do? I
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-28 16:40:01
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| [2022-10-28 17:45:21] |
| John - SC Support - Posts: 38812 |
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Be sure to go through all of the Setup Instructions for the Teton Order Routing Service at the following link: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-29 03:02:52] |
| User187299 - Posts: 2 |
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I was quite certain I already had.....the non professional category with the multiple exchanges included for the discounted cost......I feel like I have payed for 3 full cycles in the last 2-3 weeks for some reason. Also, I just switched from AMP and CQG today, over to Ironbeam, and got in touch with them to activate Teton. They said it was a go. Here's what im going to do, take the rest of the night off because I feel like im in a house of mirrors but its a house of 4 months payments in 3 weeks and to let my brain become lucid again so I can reexamine the steps I have completed. Then, I will respond tomorrow morning, hopefully with a better understanding of what I am missing. Thank you for responding, I will touch base tomorrow.
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| [2022-10-31 14:15:54] |
| John - SC Support - Posts: 38812 |
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You can always view the transactions for your account by selecting the link for View Transaction Log and Payment Receipts on the main Control Panel for your account on our website. You can also access this directly through the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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