Support Board
Date/Time: Wed, 19 Mar 2025 23:23:03 +0000
What to do with the stopping of support of Gain Capital
View Count: 428
| [2022-10-27 16:06:49] |
| User846830 - Posts: 4 |
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I have recently noticed that as of 1November Gain Capital will no longer be an accepted broker. Does this mean that I will no longer be able to use this broker even if i connect to both Denali and Teton. I have tried reading all the various instructions for both Denali and Teton , but am now more confused. I am curently subscribed to "10-Integrated Standard at $36/month". Could you please advise the costs for me to stay on SC using Denali and Teton and would that require me to change my broker or how else can I set it up . I would prefer not to change brokers at this time. |
| [2022-10-27 17:22:56] |
| John - SC Support - Posts: 38812 |
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You can continue to use Sierra Chart for charting only after November 1. But you will not be able to send orders or get data from Gain Capital. If you are wanting to do this, let us know so we can give you some additional information. The other option would be to change brokers, in which case we recommend using a broker that supports our Teton Order Routing Service. You will find the list of brokers at Step #2 of the Setup Instructions for the Teton Order Routing Service here: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-28 05:48:49] |
| User846830 - Posts: 4 |
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At the moment I dont want to change brokers and am happy to use SC for charting only. My concern however is whether my broker is still recognised from the point of view of data charges ie I am only charged $36/month for the package i currently subscribe to "10-Intergrated Standard" using the Denali Data feed or will I now be charged the additional fee of $66 for Real time data for CME or some oter additional charges for real time data?
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| [2022-10-28 14:43:50] |
| John - SC Support - Posts: 38812 |
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You would have to pay for the real-time data from our Denali Exchange Data Feed to get the data into the system. Additionally, if you are wanting real-time data from the CME Group, then we recommend opening another account with a broker that will allow you to purchase the non-professional exchanges. Keep in mind the CME Group has a requirement that in order to get the data at the non-professional rates, you need to have a live, funded, futures trading account that can be verified each month. We recommend the solution outlined at the following link to open an account for as little as $100: Easy Solution to CME Funded Trading Account Requirement Once you have the above setup, then you would go through the setup instructions for the Denali Exchange Data Feed for the CME Group data. You will find these instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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