Support Board
Date/Time: Wed, 19 Mar 2025 17:01:02 +0000
charts not loading
View Count: 419
| [2022-10-27 08:01:24] |
| User338653 - Posts: 12 |
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Hi, I've logged in this morning and my charts now look like the attachment and I have no idea why. tried deleting and redownloading the data. Updated sierra chart etc but still nothing no market profile either |
 Screenshot 2022-10-27 085927.png / V - Attached On 2022-10-27 08:00:50 UTC - Size: 77.33 KB - 108 views Attachment Deleted. |
| [2022-10-27 08:37:54] |
| Sierra_Chart Engineering - Posts: 18843 |
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Are you using Rithmic? This would explain the problem. Additionally this information applies to both historical and real-time data from the Denali Data Feed when using Rithmic: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. ---- In other words, the problem is you are not accessing any data from the Denali Data Feed for the above reason. It is coming from Rithmic and you will have problems with that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-27 08:38:34
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| [2022-10-27 08:42:31] |
| User338653 - Posts: 12 |
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but other chartbooks are loading data? NQ and CL are working fine?
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| [2022-10-27 08:47:50] |
| Sierra_Chart Engineering - Posts: 18843 |
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Are you using Rithmic? You definitely will have problems with Rithmic historical data. And we cannot help with those! Up until this date you were getting data from the Denali Data Feed: Verified trading account ending date: 2022-09-29 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-27 08:48:04
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